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A Systematic Approach to Reduce Human and System-Related Errors Causing Customer Dissatisfaction in a Production Environ - PowerPoint PPT Presentation


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A brief background of the study . Graduate projects for industrial engineering undergraduate studentsCollaboration with the industry . Some main goals for the organizations. Customer satisfactionCustomer retention and loyalty. Defections . Are defections related to customer retention and loyalty?How can we eliminate defections occurred during production processes?What are the main reasons of defections?.

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