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Surprise! When Volunteers Do Things You Don’t Expect

How do I handle this?. Surprise! When Volunteers Do Things You Don’t Expect. Volunteer Issues Committee of Literacy Action Network Volunteer Management Conference 2012. Discuss your experience with Volunteers. In small groups or pairs:

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Surprise! When Volunteers Do Things You Don’t Expect

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  1. How do I handle this? Surprise! When Volunteers Do Things You Don’t Expect Volunteer Issues Committee of Literacy Action Network Volunteer Management Conference 2012

  2. Discuss your experience with Volunteers • In small groups or pairs: • Volunteers who are an excellent fit in your class or program • Volunteers who have presented challenges

  3. Prevention is the Key

  4. First Impressions • Informal Screening • First call • Brief overview of program • Share volunteer expectations • Volunteer motivations

  5. Formal Screening • Volunteer Applications • Interview • Background/Reference Checks

  6. Orientation • Position Descriptions • Rights and Responsibilities • Conduct Agreement • Confidentiality Agreement • Site tour • Calendar • Curriculum /Resources

  7. Ongoing Feedback • It’s a two way street • Volunteers need feedback • Program needs feedback from volunteers

  8. Exit Interviews • What can we learn from the experience? • What worked well? • How can we improve? • Will you come back or refer friends?

  9. Alternatives to Firing • Meet with the volunteer • Documentation of the situation • Going Forward • Coach by Example, Counseling • Re-Assign or Re-Vitalize • Refer or Retire

  10. Terminating a Volunteer– The Meeting! • Private • Quick, direct and absolute • Announce, don’t argue • Don’t counsel • Follow-up

  11. Scenarios Small Group discussion • Caught Earlier? • Coaching opportunity? • Risk Management approach • Best Solution? Discussion with everyone

  12. Questions?

  13. VOLUNTEER ISSUES COMMITTEE Co-chairs MaryJo Bayliss (Metro South): MBayliss@bloomington.k12.mn.us Allison Runchey (MLC): arunchey@mnliteracy.org Committee Members Tammi Bernard (Burnsville): TBERNARD@burnsville.k12.us Glenice Jones (Metro North): Glenice.Jones@anoka.k12.mn.us Ruth Rodriguez (St.Paul): Ruth.Rodriguez@spps.org Nancy Thornbury nbthornbury@hclib.org (Franklin Learning Center, Minneapolis) www.literacyactionnetwork.org

  14. Thank you! Literacy Action Network Volunteer Issues Committee Excerpts from Handling Problem Volunteers, By Steve McCurley and Sue Vineyard, Heritage Arts Publishing/VMSystems. Found in the Energize website library at: http://www.energizeinc.com/art.html. Excerpts from: How to Fire a Volunteer and Live to Tell About It - Document Author: Steve McCurley)

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