Research Project prior to the graduation from: Bilingual Secretary in Information Systems Research Title: CHARACTERISTICS A MULTIFUNCTIONAL SECRETARY SHOULD HAVE IN ECUADORIAN COMPANIES Author : Susana Andrea LLiguisaca Mendoza 2010-2011. Outline. A multifunctional Vs. A regular secretary
Research Project prior to the graduation from:Bilingual Secretary in Information Systems Research Title:CHARACTERISTICS A MULTIFUNCTIONAL SECRETARY SHOULD HAVE IN ECUADORIAN COMPANIESAuthor: Susana Andrea LLiguisaca Mendoza 2010-2011
A multifunctional Vs. A regular secretary
An organized, social secretary
Effective interpersonal communication in the workplace
Research on the secretarial field
Compile information about multifunctional secretary
Demonstrate that this research paper will help the secretaries to clarify their roles and responsibilities
Specific Objective: To find clear differences between multifunctional and regular secretaries
The latin word secernere.
The passive participle (secretum).
The regular secretary
Has limited tasks: typing, making telephone calls, filing documents, attending meetings.
The multifunctional secretary
Has to deal with different tasks and has more responsibilities.
Todealwith a lot of activities:
A lot of opportunities:
A secretary´s role is to keep information about meetings, contacts.
Specific Objective: To describe the organizational skills and management skills with the daily activities.
Specific Objective: To describe how to improve the communication with the whole office staff
Types of communication
Based on communication channels
Verbal : writing and oral communication .
Non-verbal : body language, facial expressions.
Based on communication style
Formal: It is straightforward, precise and has a rigid tone.
Informal: It builds relationships with a similar wavelength..
Objective of the survey:To demonstrate there are multifunctional secretaries in Guayaquil Companies.
Find if the duties of a multifunctional secretary are likely to be carried out.
Statement of the problem
*No duties’ manual .
*All the companies have rules.
* Social environment .
Exploratory: structures and identifies new problems.
Quantitative: shows the results analyzed through graphs.
I would like to find more multifunctional secretaries than regular secretaries.