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The role of IT in Knowledge Management. Sin Chung Kai Legislative Councillor (IT) 8 July 2005. We are in a knowledge-base society!. Most of our work is information based Organizations compete on the basis of knowledge Products and services available in the society are increasingly complex

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The role of it in knowledge management l.jpg

The role of IT in Knowledge Management

Sin Chung Kai

Legislative Councillor (IT)

8 July 2005


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We are in a knowledge-base society!

  • Most of our work is information based

  • Organizations compete on the basis of knowledge

  • Products and services available in the society are increasingly complex

  • Life-long learning is inevitable needed


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Why KM in knowledge-base business economy?

  • Foster innovation

    • By encouraging the free flow of ideas

  • Improve customer service

    • By streamlining response time

  • Boost revenues

    • By getting products and services to market faster

  • Enhance employee retention rates

    • By recognizing the value of employees’ knowledge and rewarding them for it

  • Streamline operations and reduce costs

    • By eliminating redundant or unnecessary processes


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The role of IT in KM

  • Information technology, by itself is not KM

  • However,

    • KM is often facilitated by IT

    • IT provides solutions to KM

    • IT is a tool to increase the “efficiency” and “capability” of KM

  • facilitates document management, data storage, access of information, the dissemination, exchange and sharing of ideas

IT, as a facilitator of KM


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Knowledge management

IT

Knowledge

Creating more values via IT…

Enhancing efficiency!

Higher productivity!


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Upcoming Issues in ICT in next 24 months

  • New Strategic Framework for Innovation and Technology Development

  • CEPA3

  • VoIP

  • Broadband Wireless Access (BWA)

  • Merger of Broadcasting Authority (BA) and Office of the Telecommunications Authority (OFTA)

  • IPv6

  • STEPS campaign to fight against spam

  • Professional development and Qualifications framework


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The new strategic framework

  • Focus - to identify key technology focus areas where Hong Kong has competitive advantages

  • Market relevance - to adopt a demand-led, market-driven approach in driving the innovation and technology programme

  • Industry participation - to closely involve the industry in defining the key focus areas and other stages of innovation and technology development


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The new strategic framework

  • Leverage on the Mainland - to utilize the production base in the Greater PRD as the platform for developing our applied R&D and commercialization of applied R&D deliverables

  • Better coordination - to strengthen coordination among various technology-related institutions and the industry


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Two-tier system

  • Tier one: 5 R&D centers

    • Information and communications technologies (ICT)

    • Nanotechnology & advanced materials

    • Textile & clothing

    • auto parts & accessory systems

    • logistics & supply chain management enabling technologies

  • Tier two: support R&D projects under the focus themes

    • Digital entertainment

    • Mechanical watch movements


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ICT R&D center

  • Proposed to be run by ASTRI

  • 4 technology areas:

    • Communications Technologies

    • Consumer Electronics

    • IC design

    • Opto-electronics

  • Aim to be the de-facto hub for HK and PRD-based companies to conduct R&D activities

  • Role of the centre:

    • Conduct industry-oriented research

    • Provide a platform for the exchange of IP and technology

    • Engage in technology development, transfer and knowledge dissemination

    • IP commercialisation




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Digital entertainment

  • Set up an Incubation-cum-training Center at Cyberport

  • Support start-up local digital entertainment companies

  • Aims to nurture up to 45 local companies

  • Provide rent free office space, equipment and advanced digital media production facilities at favorable terms

  • Business development, promotion & marketing, partnership matching, technology & entrepreneurship training also be provided at subsidized rate


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Next step…

  • The admin support the proposals submitted by various R&D institutes / universities

  • ICT R&D Center – at a maximum ITF funding of $1700M for 5 years

    • Operation cost: $292.9 m

    • R&D project cost: $1799.3 m

  • Incubation-cum-training Center at Cyberport – $30.77M for 40 months

  • Centers can be set up in late 2005 if amount of funding have to be approved by the Finance Committee of Legco


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CEPA3

  • CEPA 1 in Oct 2003:

    • Liberalized 5 telecom value-added services

  • CEPA 2 in Jan 2004, HK companies/ residents are allowed to:

    • Apply computer information system integration (SI) qualification certification

    • Sit for the qualification examinations for computing technology and software professionals

    • Set up internet culture business units and internet online service business premises

  • CEPA 3:

    • To be concluded by CPG & HKSARG in mid-2005

    • IT industry organized a CEPA3 Forum in May 2005 to articulate their wish


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CEPA3 - Industry’s wish list

  • Provide national treatment for HK’s IT businesses

  • Include Hong Kong made software in the scope of “Mainland good & services” under the Government Procurement Law

  • Accelerate the exchange of knowledge between HK-PRC

    • To enhance training, education, and networking of IT professionals of both places in a view to help improve competitiveness of IT practitioners in the Mainland

    • To facilitate the set-up of branches or chapters for international professional associations


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CEPA3 - Industry’s wish list

  • Recognize HK as a designated center of IT activities

  • Promote the collaboration between Hong Kong and Mainland on the matter of IPR

  • Establish PRD Telecom Special Zone

  • Allow HK digital entertainment companies to obtain majority shareholding in Mainland-HK joint venture and follow the same track of content scrutiny

  • Incorporate HK into the Mainland’s ICT roadmap

  • Relax the Value-added tax collection policy


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VoIP

  • Industry consultation closed on 4 Dec 04

  • Minimum and proportionate level of regulation to be applied to VoIP

  • Upheld “technology neutrality” principle

  • The administration propose a two-tier regulatory framework:

    • To help protect consumer interest

    • To allow innovative services to develop in response to market demands

      …at the same time


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Two-tier regulatory framework

  • Services that are similar to conventional telephone services:

    • Be required to have a higher level of consumer protection

    • Subject to essentially the same regulatory requirements as conventional telephone services,

      • the need to ensure a high quality level of service,

      • to allow users to access "999" emergency services,

      • to provide directory enquiry services, and

      • to comply with backup power supply requirement for network equipment

    • Enjoy the same rights and obligations of number portability as provided for conventional telephone services

  • Other type of IP telephony service

    • More relaxed

    • Be required to provide any-to-any connectivity, calling line identification functionality


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Broadband Wireless Access (BWA)

  • Industry consultation to be closed on 14 Mar 2005

  • 3.4-3.6 GHz band proposed to be allocated

  • Three 14 MHz x 2 paired blocks and four 20 MHz unpaired blocks are available

  • Subject to payment of Spectrum Utilization Fee

  • Assigned by auctioning

  • Market to decide technical standard to be used

  • Initially proposed to be for “fixed” services


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Broadband Wireless Access (BWA)

  • Problems in the initial proposal

    • Restricting use of spectrum to “fixed” services

    • Deviates from “technology neutrality” principle?

    • Restrict business case for the use of BWA spectrum

  • Timeframe

    • BWA is expected to be rolled out by 2007 as Type II interconnection of FTNS will be fully withdrawn by 2008

    • The auction of BWA spectrum to be taken place some time late this year or early next year


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Merger of BA and OFTA

  • The existing institutional framework

    • BA and OFTA as two separate entities which operate under different legislative framework and institutional basis in dealing with broadcasting and telecoms industry respectively

  • The basis of merger

    • Convergence of communications technologies and markets

      • Broadcasting/telecoms services

      • Mobile/broadcasting services

      • Fixed/mobile service


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Merger of BA and OFTA

  • Worldwide examples of merger

    • In the UK, Office of Communications (Ofcom) is formed by merging the functions of five regulatory bodies:

      • the Independent Television Commission, the Broadcasting Standards Commission, the Office of Telecommunications, the Radio Authority and the Radiocommunications Agency.

    • In Australia, the Australian Communications and Media Authority (ACMA) was established on July 1, 2005 by merging the Australian Communications Authority (ACA) and the Australian Broadcasting Authority (ABA).


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Merger of BA and OFTA

  • The new institutional framework

    • A single regulatory body

    • To formulate quick and coordinated responses to facilitate the provision of the emerging services

    • To put in place appropriate measures to safeguard public interests

  • Regulatory philosophies

    • Adopt competition-based regulation

    • Reduce its rule-making role

    • Keep regulation to a minimum

  • An active tripartite arrangement

    • As a partner with the stakeholders from the industry and the public


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IPv6

  • The move to IPv6 is gathering momentum in Asian countries

    • the Mainland

    • Japan

    • Korea

    • Singapore

  • These countries have worked on the overall requirements for the IPv6 network, neighbor configuration, stateless address collocation and mobile IPv6 applications


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IPv6

  • Factors to be considered for HK migrating to IPv6

    • Local demand for Internet services based on IPv6

    • Technical maturity of IPv6

    • The availability of applications that can make the best use of IPv6 features – waiting for the so-called “killer application”

  • HK is still “watching” over the IPv6 development


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IPv6

  • Factors to be considered for HK Development in the past

    • Early 2003 – An Internet2 Project was launched to provide academic and research services, including IPv6 to universities in HK

    • Mar 2004 – the Hong Kong Internet Exchange (HKIX) started operation of HK IPv6 Exchange (HK6IX)


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IPv6

  • Development in progress

    • The Hong Kong Internet Registration Corporation (HKIRC) to offer IPv6 domain name services in 2006

    • The Government set up a liaison group

      • to ensure timely and smooth communication

      • to share knowledge and experience among stakeholders of Internet infrastructure

      • to monitor progress on development and adoption of IPv6 in HK

    • The Government to include IPv6 as a technical standard in future review of its Interoperability Framework.


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STEPS Campaign

  • S – Strengthening existing regulatory measures

  • T – Technical solutions

  • E - Education

  • P - Partnerships

  • S – Statutory measures


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The regulation of SPAM

  • Regulatory measures

    • Fax – penalize advertisers who continue to spam recipients on the “not-to-call” list by reducing the timeframe required to cut off their access to telecom services

    • SMS/MMS – extend existing dole of practice for mobile network operators

  • Technical solutions

    • Collaborate with the industry to organize seminars, conferences and exhibitions to promote the latest anti-spam technical solutions


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The regulation of SPAM

  • Education

    • Campaign to raise the level of public awareness

  • Partnerships

    • Develop a common blacklist to filter spam at local ISP level

  • Statutory measures

    • Enact legislation to regulate spamming

    • Full draft legislation to be introduced to LegCo next year


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IT Professionalization

  • Yes, because

    • our society has become highly dependent upon the use of IT;

    • IT professionals are required to have practical experience;

    • IT professionals have to undergo formal education & training for performing IT-related jobs.

Profession….

“… the practice of it directly influences human well-being and requires mastery of a complex body of knowledge and specialized skills which are acquired through formal education and practical experience.”

The Online Ethics Center for Engineering and Science


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IT professionalization - PRC

Computing technology and software qualification examination 中國計算機技術與軟件專業技術資格(水平)考試

  • One of the popular IT exams in the Mainland, more than 1 million candidates joined this exam (as at the end of 2003)

  • 5 examination areas with 3 levels

    • software, network, application technology, information system, information services

  • National recognized, monitored by MII

  • A Test Center was set up in Hong Kong in Aug 2004

    • Hong Kong citizens could join the exam in Hong Kong

    • 信息產業部電子教育中心 http://www.ceiaec.org

    • http://www.ogcio.gov.hk/chi/itind/tc_doc/compqualexam.pdf


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IT Professionalization – HK

Hong Kong Institution of Engineers - Information discipline

  • The only legal recognition for IT professional in HK

  • Provide a legal path for information engineers to register

  • Qualified IT professionals may register as professional engineers under Information discipline, HKIE


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IT Professionalization – HK

Apart from the path of HKIE, how can we further promote IT profession?

  • Actively working on Reciprocal Recognition Agreements with various countries/regions, e.g. Australia, UK, USA, Japan, Germany, Canada, South Africa, Ireland

  • Mutual recognition with British Computer Society (BCS)

  • Promote IT professionalism by accreditation


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HKIE (information discipline)

HKCS(Full member)

IT Professionalization – HK

Latest development: Reciprocal Recognition between HKIE and Hong Kong Computer Society (HKCS)

  • HKCS full members can apply Registered Professional Engineer (RPE), a recognized statutory registration in Hong Kong

Are these paths sufficient to fulfill the needs of IT professionals?

Shall we need an entirely new registration system?


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Industrial consultation

Reach consensus

Conduct a review

IT Professionalization – HK

  • A consultation paper on Introducing a Registration System for IT Professionals was published in July 2002

  • Consensus of the IT-related bodies:

    • Registration system would benefit the long-term development of IT sector

  • A working group was formed in 2003

    • Members come from 17 IT-related organizations

    • Served as a focal point for members of the industry to give advice and recommendations on this issue

  • HKIE is the coordinator of the working group.

  • The way forward:

Accreditation System


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Proposed Registration Framework for IT Professionals

  • Academic Formation

    • A recognized degree in ICT areas or equivalent

  • Experience Formation

    • A min. 4 (or 5) year relevant post-graduation experience in ICT related professions

  • A commonly accepted policy of recognizing / accrediting an academic qualification & relevant experience should have been established at the parent qualifying body


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Proposed Registration Framework for IT Professionals

  • Assessment Mechanism

    • One or more: interview, examinations, essay writing

  • Continuing Professional Development (CPD) requirements

    • For the purpose of attaining registration or maintenance of registration status

    • Should be considered and developed at a later stage after establishing and implementing the proposed framework

  • Non-traditional systems

    • By means of the concept of Total Professional Formation to qualify those different from the above described framework


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Qualifications Framework (QF)

  • Covers the mainstream, vocational and continuing education sectors

  • Comprises seven levels, each is characterized by its generic level descriptors which specify the common features of qualifications at the same level


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The way forward

  • However, for our IT sector…

    • Life-cycle of ICT skill is short

    • Technologies are ever-changing

    • Many sub-sector under ICT industry

  • EMB will set up an Industry Training Advisory Committee (ITAC) for ICT sector shortly

    • Help to implement QF

    • Develop an industry training specifications

    • Formulate a recognition of Prior Learning mechanism

    • Promote QF

QF can be the basis to support and speed up our work on IT professional registration / certification system


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Thank you

http://www.sinchungkai.org.hk


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