Plantronics UC Gatekeeper Study. Key findings from a survey of US Fortune 1000 decision makers. Study Overview. In late 2009, Plantronics surveyed 354 IT and Business Decision-Makers about current and future Unified Communication deployments.
Key findings from a survey ofUS Fortune 1000 decision makers
In late 2009, Plantronics surveyed 354 IT and Business Decision-Makers about current and future Unified Communication deployments.
The goal was to identify UC behaviors among Fortune 1000 companies.
Quantify current UC adoption and future plans
Understand importance and usage of UC
Identify key UC growth drivers over the next two years
* See appendix for Methodology Overview and UC Applications List
Onsite worker office environments
Current UC Audio/Voice Prospects
Future UC Audio/Voice Prospects
96% have integrated at least one audio/ voice related UC app
94% plan to integrate at least one audio/voice related UC app within the next 2 years
UC Adoption Stages
Plan to Integrate
Among integrated UC-related applications, video conferencing is the top application F1000 companies plan to integrate within two years as part of their UC roll-out.
Aside from IT, executives are leading the way with access to video conferencing; other workers will follow within 2 years.
66% within the next two years
The majority of employees will have UC video conferencing on their desktops within the next two years.
Plan to Integrate
Conferencing, especially video, is closely associated with current operational deployment as well as “future UC planning”.
Considering within 2 years
Importance of UC Audio/Voice Endpoint Devices to the Overall UC Experience by End User Segment
Contact center workers
Private office workers
Open office workers
Home office workers
Low (1–3): Does not matter at all to end users’ UC experience
High (8–10): Matters a lot to end users’ UC experience
Problems experienced or expected with
UC audio/voice endpoint device deployment
“At the time [of UC endpoint device selection], we thought the devices would just work and there’d be no need to spend time comparing the differences.We saw them as a commodity. We no longer think this way.”
Voice/Audio-related UC Apps
Voice over IP (VoIP)
PC-based softphone client (e.g., click-to-call)
Mobile communications technologies (e.g., mobile UC clients, smartphones, cell phones)
Enterprise applications integrated with UC technology (e.g., CRM, ERP or other business applications with click-to-call)
Non-voice/Audio-related UC Apps
Instant Messaging (IM) with presence
Collaboration technologies (e.g., SharePoint, Quickr, WebOffice)