Terminology

1. Terminology Abuse Grievances Privacy Choice Health care team

2. Terminology #2 • Coercion • Ombudsman • Social services • Restraints • Informed consent

3. Long-Term care facility • Provide physical care • Provide a team approach to care • Prevent illness • Promote recovery and health

4. Resident rights • Exercise of rights as resident and citizen • Notice of rights, rules, and services • Protection of resident funds, rules, and services • Protection of resident funds • Free choice of physician • Participate in development of care plan

5. Resident Rights/#2 • Privacy and confidentiality • Treatment and care • Examination of survey results • Not required to work • Privacy to send and receive unopened mail • Receive family and relatives, visitors • Telephone provided for use

6. Resident Rights/#3 • Retain and use personal possessions • Married couples to share a room • Self-administer drugs • Refuse transfer • Participate in social, religious activities

7. Resident Rights/Admission • Transfer and discharge requirements • Notice of bed-hold • Equal access to quality care • Admission policy • Resident care policies

8. Resident Rights/Resident Behavior • Restraints, physical and chemical • Abuse • Staff treatment of residents

9. Resident Rights/Quality of Life • Dignity • Self-determination and participation • Participation in resident and family groups • Participation in other activities • Accommodation of needs • Activities • Social services

10. Role of an Ombudsman • An ombudsman is an impartial person who investigates complaints and acts as an advocate for residents and/or families to resolve conflicts

11. Resident Rights/Security • Protection of funds • Transfer/discharge/bed-hold • Freedom from abuse

12. Resident Rights/Belonging • Receive family, relatives, visitors • Married couples’ right to share room • Participation in activities • Access to telephone, mail

13. Resident Rights/Self-esteem • Retain and use personal possessions • Treatment with dignity and respect • Privacy/confidentiality

15. Certified nurse assistant requirements • Complete CNA training • Successfully complete state certification examination • Certification renewal requirements • 48 hours of approved inservice • Renewal application and fee

16. Qualities of a certified nurse assistant • Dependable • Considerate • Cheerful • Flexible • Honest • Compassionate • Sensitive to others

17. Role and responsibility of the certified nursing assistant • Provide a safe environment for the resident • Meet the resident physical needs • Assist the residents to meet their psychosocial needs • Fulfill responsibility to employer

18. Professionalism for the CNA • Competent • Knowledgeable • Caring • Ethical • Committed • Representative of high standards

19. Ethical behavior of a certified nurse assistant / For resident care • Keep personal information confidential • Respect each person as an individual • Give care based on need, not gratuities • Recognize limitations of role as CNA

20. Ethical Behavior for work Ethic • Working assigned shift • Arriving on time for work • Notifying employer prior to absences • Following instructions • Being a loyal, cooperative team member

21. Unacceptable behaviors that may result in dismissal • Verbal or physical abuse • Stealing • Disobeying • Neglecting your duties • Altering or falsifying records or report • Working under the influence of alcohol or drugs • Lying

22. Confidentiality • Discuss personal information only with appropriate health team members • With nurse or resident physician • While participating in team conference / planning

23. Breach of Confidentiality • Another resident • Concerned friends or visitors • News media • CNA family • Persons in the community