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Chapter 7 Structured Processes and Information Systems – Case & Exercise. Jason C. H. Chen , Ph.D. Professor of MIS School of Business Gonzaga University Spokane, WA 99258 USA [email protected] USING YOUR KNOWLEDGE UYK#7(4 or 5)-p.251. #5 (Fox Lake) # 4 (Hospital).
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Jason C. H. Chen, Ph.D.
Professor of MIS
School of Business
Spokane, WA 99258 USA
4.Using the patient discharge process in Figure 7-10, explain how the hospital benefits from an ERP solution. Describe why integration of patient records has advantages over separated databases. Explain the value of industry-specific ERP solution to the hospital.
5. Consider the problem at Fox Lake at the start of this chapter. Explain why this problem was caused by a lack of integration. In what ways would ERP help Fox Lake? If Fox Lake decided to implement ERP, which vendors are likely to have suitable products? Do you think you would recommend ERP to Fox Lake? Why or why not?
Selection and purchase
Identify the key actors in this scenario. Name their employer (if appropriate) and describe the role that they play. Include as a key player the operations personnel who move stones in the warehouse as well as who load stone on the fabricators’ truck.
2. Using Figure 7-20 as an example, diagram the stone selection process. Classify this process as a personal, departmental, enterprise, or interenterprise process.
This process is a departmental system—the sales activity is described here.
3. The current system is not a paper-based system; it is a stone-based system. Explain why this is so.
4. Create an enterprise system that uses a shared database. Change the diagram you created in your answer to question 2 to include this database. (Assume every slab of stone and every location in the warehouse has a unique identifier). Does the shared database system solve the problems of the stone-based system? Why or why not?
4. (cont.) The centralized database will make some improvements to the process. It should be much easier for the salesperson to direct the client and designers to the suitable available stones because the salesperson can run a query to find the potential stones and their locations before entering the warehouse. This will prevent the problem of showing a client a stone that he loves, only to look and see that it is reserved or sold. Additionally, when the client makes the final selection, the database can be updated immediately so that other salespeople will know. This improves the flow of information about each stone’s status. Also, the process of choosing a stone can automatically trigger an action request to the Stone Operations personnel to schedule the movement of the stone from the sales area to the loading area in preparation for shipment to the fabricator
6. Suppose you manage the stone vendor company. If you implement the system in your answer to question 4, what problems can you expect? If you do not implement that system, what problems can you expect? What course of action would you take and why?