Shared Calendar Pathfinder. February-August 2012. Pathfinder Objective. To trial the use of a shared electronic appointment system to improve access to advice services. New pilot project aiming to work towards a more integrated delivery of advice. Partners. Project Lead: B&H CAB
Project Lead: B&H CAB
Partners: Amaze, BHT, FED, MACS, B& H MIND
Other comments: “Good to check in advance whether client had received before advice from the agency”.
“Sometimes the appointments made available on the system were not suitable to the client’s availability”
* Respondents were given the option of ticking all that applied.
“Very useful in cases where clients contacted our service too late to be seen by a deadline, we were able to make an appointment with the Fed, for example, in time”
“Adviceline workers found the system useful for referring to other agencies[...]we have many part-time workers so the system could work well if it can be used by several people”
“Very important to have clear guidance and/or a contact person to know what the referral criteria are”
“Joint working is difficult to get right but other partners have something really useful to offer”
“The system could potentially be useful for referral duty staff and developed for Adviceline workers. It might also be useful for other/new projects within my agency”
“That it is essential to understand the providers funding criteria to make effective appointments”
Other comments: “I found that it kept back appointments that I could have offered and the rate of use wasn’t high enough to make it worthwhile. It also took extra time to arrange appointments this way than if the other partner had got the client to call us. It also had a higher rate of non attendance than usual appts”
“Yes, although it can be challenging to get a booking done during busy sessions”
Questions & Answers