New product development Iris Steen, Director of Communications and

1. New product development Iris Steen, Director of Communications and Gavin Nettleton, Principal Advisor on E-learning 14 June 2007

6. What we know • Stakeholders value quality and rigour of SCIE resources • Service user focus is a strength • 60-70% say that SCIE’s work is excellent or good

7. What we know • Statutory providers most likely to use SCIE services • Voluntary or private sector least likely to know or use • Practice guides and knowledge reviews – most commonly used resource

8. What we know • 90% use our website • Four times more interviewees accessed information via website than via guide books • Higher level of e-literacy • But some people do not or cannot use computer

9. Your recommendations • Include more information on best practice on website • Improve publicity and marketing • Produce more user-friendly summaries • Include detailed case studies of use of products in practice • Produce resources that are more practical and less academic

10. Our plans • Develop a marketing campaign approach • Increase communication with private and voluntary providers • Review our product range and content • Case studies on use of resources • Develop more interactive resources • Review of website

11. E-learning resources Gavin Nettleton, Principal Advisor on E-learning And Colin Paton, E-learning Project Manager 14 June 2007

12. Thinking outside the box

13. Background • E-learning • A reminder of what SCIE’s view of e-learning is: • 'If someone is learning in a way that uses information and communication technologies, then they are e-learning.'

14. Headline achievements in e-learning • A major study in e-learning readiness within the sector by Mori • the first 10 learning objects with 20 more in production and 30 proposed • First phases of a European project - Process-oriented Learning and Information eXchange (Prolix) designed to align learning with business processes via competency gap identification • Supporting Induction in Social care (SISCo) a regional study and pilot focussing on the basic skills and induction processes in the sector

15. Overall features of the work • The research undertaken so far points to a growing awareness and readiness in the sector to e-learning and ICT use • SCIE’s work on content was eagerly awaited has been well received, and we are very conscious of the need to provide engaging, accessible and high quality products • Our work within the European project is raising issues about just how ready the small operators in our sector are • We have produced our first sets of material and work in progress can be viewed online

16. Over the horizon • Mobile technologies • Ubiquity of provision • Knowledge management and development • Virtual service users in training • Web 2.0 • Blended approaches which further blur any distinctions we now make • Blogging and communities of learners

17. E-learning resources Poverty and Social Exclusion The Mental Health of Older People Law and Social Work To be launched in July 2007 Launched in Feb 2007 To be launched in Feb 2008

18. Example resources 1. Law and Social Work Win a million Experts by experience All in a day’s work 2. The Mental Health of Older People An introduction to mental health and older people

19. www.scie.org.uk

20. SISCo: Supporting Induction in Social Care Sara Dunn (SISCo project manager) Alexander Braddell (SISCo consultant) 14 June 2007

21. SISCo: background • Joint SCIE/Skills for Care/SEEDA project • Focus on Common Induction Standards • ‘Proof of concept’ or pilot approach • 20 social care employer-partners in SE England and 5 facilitators • Audit and scoping phases followed by in-service pilot

22. SISCo: product • Website offering: • Action Plans: templates to help managers take constructive action on basic skills • Compare standards tool: instant access to CIS, H&SC NVQ2 and GSCC Codes - follows CIS mapping to help define safety and quality • Skills Checks: bank of 15-minute learning activities allowing managers to check staff skills

23. SISCo: using a Skills Check • You have just appointed a care assistant • They need to be able to understand safety signage • You want to check if they have the skills to do this • Go to www.sisco.org.uk >>

27. SISCo: Skills Check 08 • Skills Check 08 is in your delegate pack • All Skills Checks contain: • manager guidance • Skills Check activity • feedback sheet • personal development planning form • User-friendly for manager and staff member

28. SISCo: what’s different? • Aimed at employers, not basic skills experts • Basic skills definition grounded in social care standards • Tools offer genuine learning about care work as well as providing evidence of basic skills • Can provide evidence for AQAA/inspection

29. Further information • Sara Dunn (project manager) info@sisco.org.uk • Website (launched today) www.sisco.org.uk

30. … and finally • Tell us what you think about: • Our existing resources • Our plans • Other organisations’ work that you value • Complete section on evaluation form

31. “The problem is not lack of information, but how to make it live for practitioners”