‘Here for You’ Improving the Patient Experience. Presented by Sally Quinn Deputy Director of HR & OD. Message for the WD Team.
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Deputy Director of HR & OD
I was on the Juice Course this morning and wanted to pass on and say how impressed I was with how well it was presented by the company concerned and how much I enjoyed it, it would be nice to think that any other courses that we have to attend as mandatory ones were presented in the same type of way, as it makes it not so much of a chore and an ‘oh no not another course’ but an enjoyable positive learning experience.
Has the event helped you to reflect on your own current practice and consider how your behaviour creates either a positive or negative patient/client experience?
Has the event helped you to consider the importance of different teams and departments working together more effectively and how this benefits all patients?
I am front line staff and sometimes I never realise how I am coming across to the client. Helped me to keep this in focus. It’s all about the patient’s/clients experience – which stays with him or her for a long time.
Very helpful and fun well done. May be helpful to consider/ bring out more how this approach can be applied in large complex organisations? We are all working in our silos. (Was referred to...just my thoughts)
A more collaborative approach across the Trust is evident in ensuring staff members within the service areas are supported in attending this programme.