html5-img
1 / 16

Building TLI Partnerships

Building TLI Partnerships. Wal-Mart Stores Inc. and the University of Arkansas presented by Jeff McAllister Vice-president of Global Supply Chain Management. Wal-Mart: the reluctant partner. Overcoming a bad reputation with the University of Arkansas No prior experience with Universities

elani
Download Presentation

Building TLI Partnerships

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Building TLI Partnerships Wal-Mart Stores Inc. and the University of Arkansas presented by Jeff McAllister Vice-president of Global Supply Chain Management

  2. Wal-Mart: the reluctant partner • Overcoming a bad reputation with the University of Arkansas • No prior experience with Universities • Academic vs “Real World” practicality • Importance and Timeliness • Expense and ROI

  3. Commitment: Overcome barriers • Become the “Employer of Choice” by creating a positive image • Commit resources to manage the project and act as liaison with faculty • Use undergraduates rather than grad students. Focus on basic IE skills. • Select projects with high potential payback but under the radar screen

  4. Proof of Concept Study Department Managers (Intrapreneurs) • Keep their Department in-stock • Maintain proper Inventory • Item Merchandising • CUSTOMER SERVICE!

  5. How Dept. Mgrs. spent their day

  6. Breakdown of Activities

  7. Lessons Learned • The value of objective, outside eyes • We didn’t know what was happening in our own business • Daily tasks not aligned to job expectations • Proliferation of Bureaucracy • Lack of focus of key sales drivers

  8. Now What?

  9. Neighborhood Markets • Growth vehicle for the company • Smaller environment so could look at the entire operation • Willingness of NHM’s senior management team to create a new business model

  10. NHMs TLI Projects • Front-end Getting people through checkout lines faster • Stocking Standards Maximizing in-stock levels efficiently • Management Consolidation Eliminating non-managerial functions • New Technology Evaluating self checkout prototypes

  11. Front-end Study • Developed staffing models • Evaluated queuing patterns • Determined sequence for opening registers by type (belted vs express)

  12. Stocking Standards • Determined productivity rates for sub-sections of the stores (grocery, cosmetics, paper/chemicals, etc…) • Built workforce utilization tool to assign Associates to work areas

  13. Management Consolidation • Tracked daily tasks for the Department and Cost Managers • Performed valued-added analysis of the activities • Eliminated all non-leadership responsibilities and assigned those to other Associates • Consolidated positions within an new organizational structure

  14. Analyzing New Technology • Evaluated three prototypes of self checkout registers in NW Arkansas • Developed a financial analysis tool to determine which stores generated payback • Recommended a prototype based on customer acceptance

  15. Impact on the Neighborhood Markets • Gallup scores significantly improve on Front-end performance • High in-stock levels using less labor • Higher sales from managerial focus merchandising and leadership • Extending testing of self-checkouts in metropolitan markets

  16. Keys to Successful Partnership • Proper project selection • Measurable ROI • Timeliness • Invest in relationship building • Commit internal resources • Active involvement with faculty and students to make project adjustments

More Related