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What are the urgent IT operational issues your department is tackling or preparing to tackle? Archiving, back-up, and da

Integrating IT with the strategic mission of the institution Using analytics to support critical institutional outcomes such as student success The c onsumerization of IT. The EDUCAUSE Three Top IT Issues in September 2011.

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What are the urgent IT operational issues your department is tackling or preparing to tackle? Archiving, back-up, and da

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  1. Integrating IT with the strategic mission of the institution • Using analytics to support critical institutional outcomes such as student success • The consumerizationof IT The EDUCAUSE Three Top IT Issues in September 2011 • What goals, activities, or projects does your IT organization have for improving the organization itself or developing the staff? • Developing new skill sets to align with emerging technologies (e.g., cloud) • Professional development via professional association membership/participation • Performance development • Skills development, e.g., problem solving • Competency development • Internal documentation • Salary studies • Structuring the organization to maximize predictability (ITIL, Six Sigma, etc) • Talent management (promote from within, succession planning) • Cross-training • Staff training • Becoming a strengths-based organization • What are the urgent IT operational issues your department is tackling or preparing to tackle? • Archiving, back-up, and data retention • Automated workflow/paperless business environment/document management • Identity management • Funding implementation of business continuity/disaster (BC/DR) solutions • Extending BC/DR beyond central IT • Testing BC/DR plans • Merges and acquisitions among higher education vendors • Storage for large research data sets • Telephony architecture/environment • Reporting environments • Delivery of support services in a consumerized environment • Constrained human resources • Analytics • What is the single biggest IT-related issue currently facing your institution? • Integrating IT with the strategic mission of the institution • Using analytics to support critical institutional outcomes such as student success • The consumerizationof IT • Using IT to transform the business of your institution • Quality IT decision-making (IT governance) • Transforming the role of IT at the institution • Funding • ERP replacement • Keeping the IT organization relevant • Organizational culture • Sourcing solutions (e.g, cloud, outsourcing, etc.)

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