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Tomáš Sabol – Ján Paralič – Marián Mach Technical University of Ko šice , S lovakia June 2001

WEBOCRACY (Web Technologies Supporting Direct Participation in Democratic Processes) IST-1999-20364 Project supported by EC. Tomáš Sabol – Ján Paralič – Marián Mach Technical University of Ko šice , S lovakia June 2001. E-Government “in General” e-Government services for the 21 st century.

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Tomáš Sabol – Ján Paralič – Marián Mach Technical University of Ko šice , S lovakia June 2001

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  1. WEBOCRACY(Web Technologies Supporting Direct Participation in Democratic Processes)IST-1999-20364 Project supported by EC Tomáš Sabol – Ján Paralič – Marián Mach Technical University of Košice, SlovakiaJune 2001

  2. E-Government “in General”e-Government services for the 21st century e-Government: The interaction between government and citizens over the Internet. From: publishing, dissemination of government information  online interactions and transactions between government and citizens  Reorganizing and integrating work processes of governments, taking advantage of computer networks.

  3. e-Government services for the 21st century E-government should lead to a new / transformed relationship between government and citizens enabled by computer networks • Electronic service delivery - a key source of innovation • Use of new digital channels to deliver better quality services to the citizen

  4. e-Government services for the 21st century  Huge opportunity to improve public services - for the benefit of citizens! • available 24 hours a day • faster • more convenient • more personalised • more joined-up (service provision across departmental boundaries) – effective citizen services are delivered independently of organizational structure • more responsive – if ensured that government electronic service delivery is driven by the use that citizens make of it

  5. e-Government services for the 21st century BUT! • Government must set out a clear vision of what it is trying to achieve + leadership • Everyone should have access to the Internet (and: fast, always on, everywhere, natural, intelligent, easy, trusted)  the whole of society can benefit • Service providers should adopt open, Internet standards as the backbone of service delivery. • Government should not be using closed, proprietary delivery systems for its services.

  6. e-Government services for the 21st century BUT! … (2) • Creating a mixed economy in the electronic delivery of government services – i.e. “business-friendly government” (e.g. private and voluntary sector organisations able to access the information and databases that they need in order to deliver services) • e-Democracy legislation needed

  7. Areas of e-government - Examples: • Tax returns - electronic filing of tax returns and online contact centres • VAT – online VAT registration and returns, trade statistics • Online public procurement • Benefits (e.g. pension) – enquiries, advice, benefit applications and payments online • Online voting, online opinion polls (start with local polls / elections) • Companies’ registration – electronic registration of companies

  8. Areas of e-government … (2): • Online delivery of driving licence applications, car tax renewals, driving test applications, • Electronic land registration (Land Registry) • Health (advice of health and healthy living) • Learning and Work bank - online services for citizens looking for jobs or training opportunities • Culture online (galleries, museums, ...)

  9. Areas of e-government … (3): • Courts - legal advice and information, transactions between the public and the courts (e.g. civil claims) • Environmental services • Official information (index of documents) • Online “policy units” - involve citizen groups in policy formulation, create electronic forums, e-communities • . . .

  10. Priority areas: (Make the most difference to the citizen): • Where the transaction volumes and user numbers are high • Where there is interaction not just publication • Where services can be joined-up Important: • Technology integration (expensive!), and • Process integration (from your citizens’ perspectives)

  11. Benefits: • Improved communication (without constraints of place and time) • Availability – technology making politicians available to each other, administration more available to citizens and politicians (availability not depending on time and geographical location) • Accessibility for citizens (people’s homes or multimedia kiosks), improved access to information and knowledge resources within public administration

  12. Benefits … (2): • Accountability / transparency of public administration – making information and procedures of decision making (including relevant support information) available to citizens, encouraging and inviting their inputs • Flexibility, support of organizational learning, transfer of best practices (learning from each other)

  13. Political implication: Trend toward: • Direct democracy ? OR: • e-Government (e-Democracy / Tele-democracy / digital democracy /… ) primarily supporting the existing system of representative democracy?

  14. e-Governmnet - a Comprehensive Model of Citizens’ Satisfaction

  15. Webocracy Project - Basic Data • 5FP – IST, Call 2 • Duration: 36 months • Start date: October 1, 2000 • Total effort: 348 person-months • Consortium: 8 partners from 4 countries • Total costs: 1,773,079 EUR • EC funding: 1,499,915 EUR

  16. Project Partners • Technical University of Košice, SK • University of Wolverhampton, UK • University of Essen, GE • JUVIER s.r.o., SK • CITEC Engineering Oy Ab, FI • Local authority of Košice - Ťahanovce, SK • Local authority of Košice - Darg. hrdinov, SK • Wolverhampton City Council, UK

  17. Project Aim • Provide citizens with innovative communication, access, and opinion polling system in order to increase: • participation of citizens in democratic processes • transparency and accessibility of public administration

  18. Expected Achievements (Technical) • WEBOCRAT system: • Automatic routing of messages • Support for information publishing • Easy access to public administration information • Support for competitive tendering • Discussion forums • On-line opinion polling • Easy navigation and browsing through information

  19. Expected Achievements (Methodological) • To develop an overall methodological framework for using WEBOCRAT-like systems effectively in order to: • improve access to PA • increase quality of services provided of PA • support organizational learning

  20. Project structure • 15 Workpackages / 51 Tasks • 59 Deliverables • sandwich-like structure: User partners REQ. TRIAL TRIAL Developer partners DEVEL. DEVEL. DEVEL Marketing partner MARKET INTELLIGENCE 15.5.2001

  21. Domain Model Technical Approach –Knowledge modelling (Ontology-based domain model) QUERY DOCUMENTS

  22. WEBOCRAT Modules • Discussion Forum • Web Content Management • Knowledge Modelling Module • Opinion Polling Room • Citizens’ Information Helpdesk • Reporter • Security module

  23. WEBOCRATStructure Functions’ related security layer Information Helpdesk Publishing space Original Documents User interface Knowledge model Votings (pollings) Discussions Voting (polling) space Discussion space Document access’ related security layer Reporter

  24. Users’ requirements on Webocrat • Identified groups of users • Communication support • Publishing of documents • Polling support • Security • Information retrieval • Other specific requirements

  25. 1. Identified groups of users • Council officers (public servants) • Elected representatives • Citizens • Other (not registered) Three different levels of security and access rights: • Administrators • Registered users • Not registered users

  26. 2. Communication support • Off line discussion (bulletin board), • Moderated • Archived • For registered users, alerts required • Tracking of processing citizens requests / complaints within local government

  27. 3. Publishing of documents • New content with topic mark-up • Documents tagged with topics (concepts) • Alerts when new (changed) documents related to user’s profile appear • Compatibility with commercial Web Content Management (WCM) systems - UK • Interface with existing information & MS Office - SK • Meeting minutes, agendas, budgets, tendering documents

  28. 4. Polling support and Security • Rights for initiation of polling • Security, authentication • Interface to database of citizens • Different rights for different user groups and activities • Building trust

  29. 5. Information retrieval and others • User-friendly interface to Knowledge model • Large domain models • Intelligent retrieval (using links to the Knowledge module) • E-mail routed intelligently • To generate “digest” alerts (using User profile, Knowledge model)

  30. Current state Users‘ Requirements System Functionality and Architecture Module Analysis and Design

  31. More Information • Co-ordinator: Tomáš Sabol Technical University of Košice, Slovakia sabol@tuke.sk • WWW: http://esprit.ekf.tuke.sk/webocracy • BSCW - public discussion forum: http://esprit.ekf.tuke.sk/bscw

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