“Regular” Interviews and Field Interviews. CS 569. Interview types for this course. Open-ended/unstructured, structured, semi-structured. General guidelines: Have goals set. Avoid long/complex questions. Avoid jargon. Avoid leading questions, think abt unconscious bias .
1. Thinking you’re in the field when you’re not.
What is NOT “the field”:
A place in “the field” where the work is NOT actually being done.
Be prepared to move the interview to wherever the work really gets done.
Sometimes the work you need to see:
Takes place over long periods of time.
So you assume you can’t see it.
Conduct a retrospective interview.
Re-create the work done (RECENTLY).
Include the real artifacts.
Be careful not to let user skip things.
Omitting details, one-word answers, filtering out everything except what you expected.
(Many of you probably did this in your practice.)
Accepting vague generalities.
“We usually buy fresh produce”
“You can tell it’s fresh from the date”
Make them describe a real instance.
Use past tense!!!
“Last time you shopped, what exactly did you buy?” (“Fritos and canned green beans.”)