Annual volunteer training
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2011 Annual Training - PowerPoint PPT Presentation

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Volunteer training for Gulf Coast Regional Blood Center volunteers.

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Wow s l.jpg

  • Annual goal surpassed by 2,567 units

  • bringing in 335,567 units in 2010.

  • The Blood Center East Texas and Conroe

  • NDC renovations and re-grand openings.

  • Mobile Operations Complex achieves

  • LEED silver certification.

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  • More than 10,000 hours of volunteer hours

  • by Blood Center volunteers.

  • 131 NEW volunteers.

  • Volunteers helped man over 400 events.

  • Community Advocates brought in a total of

  • 3,832 donors at their advocate blood drives.

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  • New Blood Center donor coach (purchased in part by donated points).

  • The donate points back is the most popular feature on the Commit for Life store. The Holiday Hugs program netted the equivalent to more than $1 million dollars.

  • Our volunteer efforts have expanded to both Brazos Valley and Blood Center East Texas.

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Challenges in 2011

  • We are planning on collecting 335,000

  • components in 2011.

  • We need to increase production on

  • weekends to ensure we can fill orders on

  • Mondays and Tuesdays.

  • We need more platelet donors.

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Challenges in 2011

  • Mobiles must continue to increase double

  • red cell and RBCP from AB and B donors.

  • We must remember to practice GET SET

  • service and recruit on site whenever

  • possible.

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Personal Testimony

Ayse Unlu,Recipient

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  • The Blood Center must

  • collect 1,000 units a DAY!

  • There are between 20 and

  • 30 blood drives a DAY!

  • At most drives, there are

  • between 6 to 8 staff members

  • …from collections.

  • The #1 reason people do

  • not donate is because they

  • were not asked!

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Thank You Crew Volunteers

  • Welcome and thank donors;

  • Maintain donor schedule;

  • Answer basic questions about

  • the donation process;

  • Observe donors for reactions after their donation;

  • Serve refreshments; and

  • Encourage donors to Commit for Life.

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Thank You Crew Volunteers

  • Educate the public at community fairs and community events;

  • Share your testimony to encourage others to Commit for Life; and

  • Conduct sign-up tables at churches, business and schools.

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Let’s Work it Out!

  • Each table should have a brainstorming

  • scenario or skit.

  • As a group, work to find the best

  • solution.

    • Select presenter and/or actors.

    • Each group will have 10 minutes to prepare

    • and 5 minutes to present.

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Dealing with Different Personalities

  • What is personality?

    • Personality is a solid core of traits reflecting the unique essence of a particular human being.

  • Elements of personality

    • Innate

    • Interpretation of life

    • A code of behavior

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Dealing with Different Personalities

  • What is your personality type?

    • The Hartman Personality Profile

    • The Color Code

      • Red

      • Blue

      • White

      • Yellow

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Red: The Power Weilders



Insensitive and selfish

Demanding and critical

Must always be right

Relentless and impatient

Disagreeable and/or bossy


Lacks patience

  • Active and productive

  • Visionary

  • Incredible self-confidence

  • Resourceful and self-reliant

  • Assertive and determined

  • Competitive and bold

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Dealing with Big Red

  • Do present issues logically

  • Don’t attack them personally

  • Do be direct, brief, and specific in conversation

  • Don’t be slow and indecisive

  • Do your homework (facts and figures are appealing)

  • Don’t embarrass them in front of others

  • Do support their decisive nature

  • Don’t wait for them to solicit your opinion

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Blue: The Do-Gooder



Highly critical of themselves

Highly demanding

Unforgiving and resentful

Worried and guilty

Moody and complex

Self-righteous and insecure

  • Committed and loyal

  • Self disciplined and stable

  • Self sacrificing and nurturing

  • Appropriate and sincere

  • Purposeful and dedicated

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Dealing with True Blue

  • Do be sensitive and soft spoken in your approach

  • Don’t be rude or abrupt

  • Do be sincere and genuine

  • Don’t promote too much change too quickly.

  • Do encourage their creativity

  • Don’t expect them to forgive quickly when crossed

  • Do allow ample time for them to gather their thoughts before expressing themselves

  • Don’t expect spontaneity

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White: The Peacekeepers



Insecure and nonassertive


Timid and emotionally unsure


Unproductive and/or unmotivated

  • Peaceful and diplomatic

  • Tolerant and patient

  • Relates well with all other colors

  • Kind and Accepting

  • Gentle and even-tempered

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Dealing with White, the daydreamer

  • Do provide structure for them to operate in

  • Don’t demand leadership

  • Do be patient and gentle

  • Don’t force confrontation

  • Do introduce options and ideas for their involvement

  • Don’t overwhelm them with too much at once

  • Do acknowledge and accept their individuality

  • Don’t force immediate verbal expression; accept written communication.

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Yellow: The Fun Lover



Self centered and uncommitted

Disorganized and incomplete

Impulsive and undisciplined


  • Happy and fun

  • Enthusiastic

  • Charismatic and popular

  • Playful and exciting

  • Trusting of others

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Dealing with Mellow Yellow

  • Do value their social interaction skills and people connections

  • Don’t expect them to dwell on problems

  • Do remember they hold feelings deeply

  • Don’t push them too intensely

  • Do allow them opportunity for verbal expression

  • Don’t be too serious or sober in criticism

  • Do promote creative and fun activities for and with them.

  • Don’t classify them as just lightweight social butterflies

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Each color represents natural strengths and limitations of different people. When we understand that reds enjoy power, accept the sincerity of the blues and gentle nature of the whites, and are patient with the carefree yellows, we can then begin to work better with each other.

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How long have you been volunteering?

  • 0 to 2 years

  • 2 to 5 years

  • 5 to 10 years

  • 10 years +

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What area of town would you like to see more volunteer opportunities in?

  • Central (Downtown)

  • Southeast

  • Southwest

  • Northeast

  • Northwest

  • East

  • West

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Would you like to see a larger variety opportunities in? of volunteer opportunities?

  • Yes

  • No

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How would you rate the communication received by the Volunteer Program?

  • Excessive

  • Could use more information

  • Perfect

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What other information would you like to see? Volunteer Program?

  • News about TBC

  • News about Blood Banking

  • Information about being a better volunteer

  • A list of TBC’s resources available

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As a volunteer, how would you like to be recognized? Volunteer Program?

  • Appreciation Breakfast/Lunch

  • Appreciation Event at TBC

  • Plaque or Award

  • Nothing – saving lives is reason enough!

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Questions or Concerns? Volunteer Program?

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SAVE THE DATE: Volunteer Program?Volunteer Appreciation EventSaturday, April 16, 2011