CareCenters Web Site Re-design

1. Presentation by Darrell CohnFebruary 9th, 2006 CareCenters.comWeb Site Re-design

2. CareCenters.comCurrent Site Architecture • 7

3. Are there special outings? Are non Medicare patients allowed to visit home? Do they have an active volunteer visiting program? Do they provide in-house physical therapy? Is speech and occupational therapy available? Are therapists licensed? Are religious services, or transportation to churches offered? If privately owned, is the owner available? If managed by an outside service, how do their other facilities compare? What is the reputation in the surrounding community? How does the facility treat residents with similar needs? SeniorResource.comWhat to look for in a SNF • Is it well maintained inside and out? • Is the decor pleasing and warm? • Is the facility free from odors? • If there are odors, are they handled quickly? • Do all rooms have private bathrooms? • Are there electric beds? • Is the attitude of the nursing staff caring and friendly? • Are meals nutritious and appealing? • Is the kitchen clean and orderly? • Does a registered dietician, or professional service, plan meals? • Are there individual and group activities and a monthly calendar? • Are arts and crafts offered?

4. RecommendationsMaking Web Sites More Accessible (www.w3.org) • Use technologies according to specification • Ensure that user interfaces are accessible or provide an accessible alternative(s) • Provide mechanisms to help users find content, orient themselves within it, and navigate through it • Help users avoid mistakes and make it easy to correct them • Make text content readable and understandable • Make the placement and functionality of content predictable • Provide text alternatives for all non-text content • Provide synchronized alternatives for multimedia (ex: Captions) • Ensure that information, functionality, and structure can be separated from presentation • Make it easy to distinguish foreground information from background images or sounds • Make all functionality operable via a keyboard interface • Allow users to control time limits on their reading or interaction • Allow users to avoid content that could cause seizures due to photosensitivity

5. CareCenters.com'Home' Page Review • carecenters.com becomes extendedcare.com • Text doesn't address needs of patient

6. CareCenters.com'About' Page Review • Text needs to mention the Ohio home

7. Recommendations'About' Page

8. CareCenters.com'Medical Services' Page Review • Text needs to mention the Ohio home • Page is too long • Facilities can be organized better (for ex: list the home and which service it has) • Facility list needs bulleting/ numbering • Clicking on a facility launches a new window • First 'Click Here' isn't necessary • Names sometimes require 2 lines • Prairie Manor site doesn't work • Grasmere doesn't go to an extendedcare.com address • [The?] Pavillion of Forest Park

9. Recommendations'Medical Services' Page

10. CareCenters.com'Amenities' Page Review • Information needs to be more in depth • Show pictures of amenities

11. Recommendations'Amenities' Page http://www.luxor.com/amenities/pool.aspx

12. CareCenters.com'Facilities' Page Review • Page is too long; requires better searching tool • No mention of OH home • Page should be divided into IL and IN homes • Top text directs user to contact Admissions Coordinator; this info should be on this page • No Ridgeland link • Prairie Manor link doesn't work • Chateau Village doesn't look like the other sites • Grasmere Place doesn't go to an extendedcare.com address • Lakewood link doesn't work • Lemont uses same picture as Snow Valley • C“C doesn't own miltonhome.com • [The?] Pavillion of Forest Park

13. Recommendations'Facilities' Page http://www.acts-retirement.org/communities.asp http://www.acts-retirement.org/communities.asp

14. CareCenters.com'News' Page Review • Page needs content • Title should read, 'Corporate News' • Live feeds from news sources

15. Page needs content CareCenters.com'Events' Page Review

16. Recommendations'Events' Page http://calendar.gohawaii.com/

17. CareCenters.com'Contact Us' Page Review • Page mentions 'icon' which isn't present • Do not require information; ask how they want to be contacted • 'Thank You' page should have navigation to the other pages

18. CareCenters.com'Directions' Page Review • Works fine

19. CareCenters.comGeneral Comments • Link to a page shouldn't be hot on that page • Same picture on all pages (both are just variations of one) • Window title should change depending on page • The IN/IL graphic on the left nav should have the OH pic • Email form doesn't work • Font in graphics is blurry • Graphic for link to ECIN is absent • When you click on the Directions link, and then hit the back button, you don't go back • Left navigation: • 'About' graphic resembles that for closed captioning • 'Medical Services' graphic could be white plus sign in red square • 'Amenities': Having an 'x' as the graphic could be misleading

20. CareCenters.comOnline Ideas • Facility-related • Innovations • Technology • Patient care/safety • Awards/achievements • Employee related • Employee recognition • Newsletter • Current events • Recent LTC news • Government policy (Medicare, Medicaid, drug benefits) • HIPAA/Privacy • Business • Comings and goings • Vendor resources • In the press/News • Patient related • Links to IL/IN/OH aging services and information • How to chose a LTC facility • Large print option • Text only option • Ombudsman • Patient rights • My Health area (tips, good habits, advice)

21. CareCenters.comOnline Ideas (con't) • Intranet • Policy and procedures • Manuals • Work orders (MIS, housekeeping, etc.) • Employee orientation materials • Clinical training videos • Check email • In-services

22. StayClip.com

23. Google.com

24. Organic.com

25. NetworkOfCare.org

26. GreatwestHealthCare.com Ibm.com Intel.com

27. WynnLasVegas.com

28. Ford.com

29. StudentAffairs.Columbia.edu

30. JewelOsco.com

31. Food.com

32. Wamu.com Fusebox.com Att.com

33. Home About Us Quality of Life Patient/VisitorInfo Facilities Services Contact Us Where Care and Dignity Come Together Welcome!Lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem vidi vici ipsum lorem ipsum lorem ipsum lorem ipsum lorem vidi vici lorem ipsum lorem vidi vici lorem ipsum lorem vidi vici lorem ipsum lorem vidi vici lorem ipsum lorem vidi vici lorem ipsum lorem vidi vici lorem ipsum lorem vidi vici lorem ipsum lorem vidi vici lorem ipsum lorem vidi vici lorem ipsum lorem vidi vici lorem ipsum lorem vidi vici lorem ipsum lorem vidi vici lorem ipsum lorem vidi vici lorem ipsum lorem vidi vici lorem ipsum lorem vidi vici

34. Home About Us Quality of Life Patient/VisitorInfo Facilities Services Contact Us History-----------------MissionLocationDirectionsCareersNews EventsCorporate Profile Lorem ipsum vini vidi vici lorem ipsum vini vidi vici lorem ipsum vini vidi vici lorem ipsum vini vidi vici lorem ipsum vini vidi vici lorem ipsum vini vidi vici lorem ipsum vini vidi vici lorem ipsum vini vidi vici lorem ipsum vini vidi vici lorem ipsum vini vidi vici lorem ipsum vini vidi vici lorem ipsum vini vidi vici lorem ipsum vini vidi vici lorem ipsum vini vidi vici lorem ipsum vini vidi vici lorem ipsum vini vidi vici lorem ipsum vvini vidi vici vini vidi vici ini vidi vici

35. Home About Us Quality of Life Patient/VisitorInfo Facilities Services Contact Us Patient Safety-----------------AmenitiesHIPAAActivitiesRecreationAccomodationsReligious Services At Care Centers, lorem ipsum vini vidi vici lorem ipsum vini vidi vici lorem ipsum vini vidi vici lorem ipsum vini vidi vici lorem ipsum vini vidi vici lorem ipsum vini vidi vici lorem ipsum vini vidi vici lorem ipsum vini vidi vici lorem ipsum vini vidi vici

36. Home About Us Quality of Life Patient/VisitorInfo Facilities Services Contact Us Patient Safety Amenities HIPAA Activities Recreation Accomodations Religious Services At Care Centers, lorem ipsum vini vidi vici lorem ipsum vini vidi vici lorem ipsum vini vidi vici lorem ipsum vini vidi vici lorem ipsum vini vidi vici lorem ipsum vini vidi vici lorem ipsum vini vidi vici lorem ipsum vini vidi vici lorem ipsum vini vidi vici

37. Welcome!Lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem vidi vici ipsum lorem ipsum lorem ipsum lorem ipsum lorem vidi vici lorem ipsum lorem vidi vici lorem ipsum lorem vidi vici lorem ipsum lorem vidi vici lorem ipsum lorem vidi vici lorem ipsum lorem vidi vici lorem vidi vici lorem ipsum lorem vidi vici Home Facilities About Us Services Quality of Contact Us Life Patient/Visitor Info

38. Home About Us Quality of Life Patient/ Visitor Info Facilities Services Contact Us Directions

39. Home | About Us | Quality of Life | Patient/Visitor Info | Facilities | Services Welcome!Lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem vidi vici ipsum lorem ipsum lorem ipsum lorem ipsum lorem vidi vici lorem ipsum lorem vidi vici lorem ipsum lorem vidi vici lorem ipsum lorem vidi vici lorem ipsum lorem vidi vici lorem ipsum lorem vidi vici lorem vidi vici lorem ipsum lorem vidi vici lorem vidi vici lorem vidi vici lorem vidi vi Privacy Legal Contact Us Directions

40. SheridanShores.com Registrant: Care Centers Inc 2100 Sanders Road, Suite 120 Northbrook, IL 60062 US Domain Name: SHERIDANSHORES.COM Administrative Contact , Technical Contact: Extended Care Information Network, Inc. postmaster@ECININC.COM 8700 W. Bryn Mawr Ave, Suite 700N Chicago, IL 60631 US Phone: 888-353-3726 Fax: 888-446-2022 Technical Information • CareCenters.com • Russell Carrel Care Centers, Inc. harmony@sitebuildernow.net 150 Fencl Lane Hillside, IL 60162 US 708-449-9090Record created on December 09, 1996Record last updated on January 28, 2006 Record expires on December 08, 200