Chapter 7. Organizations and Information Systems. Study Questions. Q1: How do information systems vary by scope? Q2: How do enterprise IS solve the problems of departmental silos? Q3: What are the differences among CRM, ERP, SCM and EAI systems?
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Organizations and Information Systems
Q1: How do information systems vary by scope?
Q2: How do enterprise IS solve the problems of departmental silos?
Q3: What are the differences among CRM, ERP, SCM and EAI systems?
Q4: How do inter-enterprise IS solve the problems of enterprise silos?
An information silo is a management system incapable of reciprocal operation with other, related management systems.
Fox Lake Country Club
Some of Departments Involved in Patient Discharge
“Analysis and design of workflows and processes within an organization” (wikipedia.org)
Review, Update, Analyze As-Is
Enterprise systems not feasible until network, data communication, and database technologies reached sufficient level of capability and maturity in late 1980s and early 1990s.
Test and Implement To-Be
Altering and designing business processes to take advantage to enable creation of stronger, faster, more effective linkages among value chains
BPR is difficult, slow, and exceedingly expensive
Systems analysts need to interview key personnel throughout organization to determine how best to use new technology
BPR requires high-level and expensive skills and considerable time
Help organizations fundamentally rethink how they do work to dramatically improve customer service, cut operational costs, and become world-class competitors
Inherent processes save money and time in business process reengineering (“industry best practices”)
Eliminate costs of developing complex applications in-house
Enterprise Application Integration (EAI)
PeopleSoft—licensed payroll and limited capability HRM systems, administration to large orgs.
Siebel—licensed sales lead tracking and management system (acquired by Oracle)
SAP—licensed enterprise resource management for midsize and large organizations in all industries and sectors (Oracle, SAGE, Microsoft)
sales lead: the identification of a person or entity that has the interest and authority to purchase a product or service.
A suite of applications, a database, and a set of inherent processes for managing all interactions (Vendors: SAP, Oracle, Salesforce.com, Microsoft)
to support customer-centric organization
lead generation: to generate consumer interest or inquiry into products or services of a business
Suite of applications, database, and set of inherent processes for consolidating business operations into single, consistent, computing platform
Suite of software to integrate existing applications together
Connects system “islands” via new software layer
Enables existing applications to communicate and share data
Provides integrated information
Leverages existing systems—leaving functional applications as is, but providing integration top layer
Enables a gradual move to ERP
Virtual Integrated Database
MRP – Manufacturing Resource Planning
Metadata - The design and specification of data structures
Customer orders, shipping notifications, optimized shipping plans, and other supply chain information flow among Haworth’s Warehouse Management System (WMS), Transportation Management System (TMS), and its back-end corporate systems.