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How the UK Parliamentary ICT function is delivering savings now and in the future

How the UK Parliamentary ICT function is delivering savings now and in the future. Peter Lamb Head of UK Parliamentary ICT Finance . Where we have come from The Journey to the ICT Strategy The ICT Strategy to 2015. Where we have come from. Background. Parliamentary ICT (PICT).

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How the UK Parliamentary ICT function is delivering savings now and in the future

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  1. How the UK Parliamentary ICT function is delivering savings now and in the future Peter Lamb Head of UK Parliamentary ICT Finance

  2. Where we have come from • The Journey to the ICT Strategy • The ICT Strategy to 2015

  3. Where we have come from Background

  4. Parliamentary ICT (PICT) • Formally started April 2006 • Brought together various small ICT teams supporting different parts of both Houses of the UK Parliament. • To provide a coherent consistent delivery of ICT Services by • Building leadership and programme delivery capability • Focus on reliable execution and financial discipline • Spreading ideas across people and teams that share common values across Parliament

  5. Scale Users: • Members and their staff ≈ 5,000 • Administrative Staff ≈ 3,500 • User equipment 9,000+ • Application supported 120 • Current budget: £24.7m or €28.8m • ICT Programmes budget £5m-£8M, or €5.8-€9.3m

  6. How we have to got to where we are now The Journey to the ICT Strategy

  7. First steps • Building teams from many different areas • Developing strong cross Parliament stakeholder relationships • Consolidation of different services as appropriate • Better management of contracts • Improvement and replacement of the existing infrastructure

  8. Single ICT service • Unified structure • Better support functions with single points of contact e.g. Service desk • Projects centralised • Standardisation of processes and procedures • Consistent control and compliance

  9. Human Resources & contract management • Move to using permanent staff rather than agency staff • Consolidation and review of support contracts • Matching contracts to new requirements • Renegotiating contracts to get better value

  10. The Infrastructure programme • The Infrastructure programme was the first major change made by PICT to the hardware and software platforms in Parliament. • It was also the time for a major refresh of the desktop operating software.

  11. The Infrastructure Programme • What we did • Rationalised the number of servers • Moved to a virtualised environment as standard • Implemented monitoring tools across all services • Created an offsite data centre for business continuity and disaster recovery through a specialist supplier • Rolled out Microsoft Vista as the standard operating system for administrative staff

  12. The Infrastructure Programme Benefits: • This gave a more stable environment that is easier to manage and has better monitoring • It allowed faster provisioning of servers • It saved space and power • A more locked down and stable desktop • It saved money

  13. The Infrastructure Programme Measure of change • Starting point ≈350 servers • Now have 171 servers of which ≈40 are for new services where a physical server is required • If we hadn’t virtualised we would have ≈ 840 servers

  14. Where we are now going The ICT strategy to 2015

  15. Baseline • We now have in place a more robust infrastructure • We have a well structured organisation • And we have a good relationship with our stakeholders • Why change?

  16. ICT Vision for 2015 • To connect Members, the public and the administration to the information and services they need from anywhere, at any time, from any device • To further reduce the costs of ICT • To provide new opportunities and pathways for greater efficiency and effectiveness in Parliament

  17. How will we do this We will change • What we support • How we support it • Where it is provided • Who provides it

  18. The ICT Strategy The five components: • Customer service and advice • Bespoke services • Cloud Services • Non bespoke services • Core capability.

  19. Customer service and advice • Will deliver a proactive service to users that moves from doing a lot of “break/fix” to one based on brokerage of those services from third parties and where we concentrate on giving advice on how to use the available and upcoming technologies better

  20. Bespoke services, • In house development of systems, primarily for procedural applications

  21. Cloud Services • To provide flexible, lower cost ICT services such as email. • Starting on the more straightforward elements such as email • Considering use of office packages through cloud • Moving infrastructure we currently have to IaaS

  22. Non bespoke services • Use commercially available solutions without modification for standard administrative tasks • Examples are systems to support: • Building management • Human Resources • Finance

  23. Non bespoke services • We are going to renew our network. • This may merge a number of data and voice networks to a single network with VOIP • It will allow use of different types of devices

  24. Capability to deliver • Finally, core capability, which ensures PICT has what is essential to deliver the strategy and value to Parliament • To maintain and enhance the relationships we have with stakeholders

  25. What will that mean for PICT • We will have reduced out current budget by around 20% • As part of the cost reduction we will have fewer directly employed staff and will occupy less space in Parliamentary buildings • We will be able to respond to requests more quickly and flexibly • We will have a lower environmental impact

  26. End Questions?

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