Supportive housing a community based approach
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Supportive Housing: A Community-Based Approach. Presented by COMMUNITY HOUSING PARTNERSHIP San Francisco, California. Supportive Housing: A Community-Based Approach. Agency Overview Community Housing Partnership Model Community Development Projects Supportive Housing Operations.

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Supportive Housing: A Community-Based Approach

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Supportive Housing:A Community-Based Approach

Presented by

COMMUNITY HOUSING PARTNERSHIP

San Francisco, California


Supportive Housing:A Community-Based Approach

Agency Overview

Community Housing Partnership Model

Community Development Projects

Supportive Housing Operations


Community Housing PartnershipAgency Overview

  • Formed in 1990 to address an alternative to the homeless crisis in San Francisco

  • CHP formed by two community based groups

    • Council of Community Housing Organizations

    • Coalition on Homelessness

  • Purpose

    • To integrate permanent, affordable housing with support services, economic opportunities and community organizing, offering a range of resources to help people move beyond homelessness


Community Housing PartnershipAgency Overview

  • 16th Year of Operations

  • Seven Operating Properties

    • 429 Units (313 Single; 116 Family)

  • Six Properties in Development

    • Single Adults; Seniors; Families (435 units)

  • 90 Staff (Over 50% Formerly Homeless)

  • Annual Budget of $6.2 million

  • Three major program areas:

    • Housing; Tenant Services; Community Development


CHP Model: Core Values

  • CHP is tenant-driven

    • We always include tenants in every aspects of the organization

  • CHP sites are communities, not programs

    • Our housing is permanent and services are voluntary

    • Facilities are not “clean and sober”

  • CHP is professional and accountable


CHP Model: Core Values

  • CHP is an advocate

    • We focus on client advocacy AND systemic change

  • CHP maximizes economic benefits

    • We hire from the community & strive to create new job opportunities

  • CHP is a partnership between tenants, staff, Board and allied agencies


CHP Model: Fully Integrated


COMMUNITY HOUSING PARTNERSHIP

COMMUNITY DEVELOPMENT PROJECTS


Employment & Training


Economic Development


Community Organizing


COMMUNITY HOUSING PARTNERSHIP

SUPPORTIVE HOUSING

OPERATIONS


Housing Development

  • Housing is developed by CHP staff, sometimes in partnership with other nonprofit developers

  • Cost is approximately $300,000 per unit

  • Developments take approximately 3-5 years to complete

  • Funding:

    • 40% Low Income Housing Tax Credits (4% credits)

    • 33% City of San Francisco

    • 25% State of California (MHP)

    • 2% Federal Home Loan Bank (AHP)


Characteristics of CHP Housing

  • Buildings should include families and singles

  • Units should have bathrooms and cooking areas

  • Common space is designed to meet multiple needs

  • Services are available at all sites

  • Tenants pay no more than 30% of their income to rent


Senator Residence


Characteristics of CHP Tenants

  • Over 1,000 households on the waiting list, 1-2 year waiting period

  • 98% of the tenants screened are offered housing

  • Demographics

    • 23% are seniors

    • 3% are monolingual

    • 12% are veterans

    • 49% have substance abuse issues

    • 58% have a physical or mental disability

    • 100% have experienced homelessness


Property Management

  • Customer Service

    • Staff are trained in customer service and de-escalation

    • Rules are clear and followed consistently

    • Tenants have a voice in building operations

  • Property Management & Tenant Services work as a team

    • Weekly site meetings

    • Quarterly all-staff meetings

    • Integrated goals

  • Security and safety are critical

    • 24hr front desk coverage

    • Cameras and alarm systems

    • Tenant involvement


Tenant Services


Site-based Staff


Cost

  • Property Operations:

    • $8,000 PUPY

    • 9 FTEs/site

  • Tenant Services

    • $3,500 PUPY

    • 25 tenants/staff


Funding Sources

  • Property Operations:

    • Rent Subsidies (primarily HUD): 70%

    • Tenant Rents: 25%

    • Other Revenue: 5%

  • Tenant Services

    • City of San Francisco: 75%

    • HUD (McKinney): 20%

    • Grants: 5%


Outcomes

  • Service Utilization Rate: 92%

    • Outcomes vary based on individual goals

  • Tenant Rent Collection Rate: 97%

  • Housing Retention Rate: 99.2%


Supportive Housing Operations:Lessons Learned

  • Quality of housing design and operations is critical

  • Property Management & Tenant Services must work as a team

  • Regular, structure communication is critical

  • Community-based and professional are not mutually exclusive

  • Homelessness is not a pathology: community building is more important than “treatment”


For More Information

  • www.chp-sf.org

  • [email protected]

  • 415-929-2470


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