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Supportive Housing: A Community-Based Approach. Presented by COMMUNITY HOUSING PARTNERSHIP San Francisco, California. Supportive Housing: A Community-Based Approach. Agency Overview Community Housing Partnership Model Community Development Projects Supportive Housing Operations.

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supportive housing a community based approach

Supportive Housing:A Community-Based Approach

Presented by

COMMUNITY HOUSING PARTNERSHIP

San Francisco, California

supportive housing a community based approach1

Supportive Housing:A Community-Based Approach

Agency Overview

Community Housing Partnership Model

Community Development Projects

Supportive Housing Operations

community housing partnership agency overview
Community Housing PartnershipAgency Overview
  • Formed in 1990 to address an alternative to the homeless crisis in San Francisco
  • CHP formed by two community based groups
    • Council of Community Housing Organizations
    • Coalition on Homelessness
  • Purpose
    • To integrate permanent, affordable housing with support services, economic opportunities and community organizing, offering a range of resources to help people move beyond homelessness
community housing partnership agency overview1
Community Housing PartnershipAgency Overview
  • 16th Year of Operations
  • Seven Operating Properties
    • 429 Units (313 Single; 116 Family)
  • Six Properties in Development
    • Single Adults; Seniors; Families (435 units)
  • 90 Staff (Over 50% Formerly Homeless)
  • Annual Budget of $6.2 million
  • Three major program areas:
    • Housing; Tenant Services; Community Development
chp model core values
CHP Model: Core Values
  • CHP is tenant-driven
    • We always include tenants in every aspects of the organization
  • CHP sites are communities, not programs
    • Our housing is permanent and services are voluntary
    • Facilities are not “clean and sober”
  • CHP is professional and accountable
chp model core values1
CHP Model: Core Values
  • CHP is an advocate
    • We focus on client advocacy AND systemic change
  • CHP maximizes economic benefits
    • We hire from the community & strive to create new job opportunities
  • CHP is a partnership between tenants, staff, Board and allied agencies
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COMMUNITY HOUSING PARTNERSHIP

COMMUNITY DEVELOPMENT PROJECTS

slide12
COMMUNITY HOUSING PARTNERSHIP

SUPPORTIVE HOUSING

OPERATIONS

housing development
Housing Development
  • Housing is developed by CHP staff, sometimes in partnership with other nonprofit developers
  • Cost is approximately $300,000 per unit
  • Developments take approximately 3-5 years to complete
  • Funding:
    • 40% Low Income Housing Tax Credits (4% credits)
    • 33% City of San Francisco
    • 25% State of California (MHP)
    • 2% Federal Home Loan Bank (AHP)
characteristics of chp housing
Characteristics of CHP Housing
  • Buildings should include families and singles
  • Units should have bathrooms and cooking areas
  • Common space is designed to meet multiple needs
  • Services are available at all sites
  • Tenants pay no more than 30% of their income to rent
characteristics of chp tenants
Characteristics of CHP Tenants
  • Over 1,000 households on the waiting list, 1-2 year waiting period
  • 98% of the tenants screened are offered housing
  • Demographics
    • 23% are seniors
    • 3% are monolingual
    • 12% are veterans
    • 49% have substance abuse issues
    • 58% have a physical or mental disability
    • 100% have experienced homelessness
property management
Property Management
  • Customer Service
    • Staff are trained in customer service and de-escalation
    • Rules are clear and followed consistently
    • Tenants have a voice in building operations
  • Property Management & Tenant Services work as a team
    • Weekly site meetings
    • Quarterly all-staff meetings
    • Integrated goals
  • Security and safety are critical
    • 24hr front desk coverage
    • Cameras and alarm systems
    • Tenant involvement
slide20
Cost
  • Property Operations:
    • $8,000 PUPY
    • 9 FTEs/site
  • Tenant Services
    • $3,500 PUPY
    • 25 tenants/staff
funding sources
Funding Sources
  • Property Operations:
    • Rent Subsidies (primarily HUD): 70%
    • Tenant Rents: 25%
    • Other Revenue: 5%
  • Tenant Services
    • City of San Francisco: 75%
    • HUD (McKinney): 20%
    • Grants: 5%
outcomes
Outcomes
  • Service Utilization Rate: 92%
    • Outcomes vary based on individual goals
  • Tenant Rent Collection Rate: 97%
  • Housing Retention Rate: 99.2%
supportive housing operations lessons learned
Supportive Housing Operations:Lessons Learned
  • Quality of housing design and operations is critical
  • Property Management & Tenant Services must work as a team
  • Regular, structure communication is critical
  • Community-based and professional are not mutually exclusive
  • Homelessness is not a pathology: community building is more important than “treatment”
for more information
For More Information
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