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Monitoring of Mails through Performance Tool ( Speed Post, Regd. Mails & Parcels)

Monitoring of Mails through Performance Tool ( Speed Post, Regd. Mails & Parcels). Mail Processing Centres. Following are Mail Processing Centres in Country other than BNPL / Business Post Centres. Performance Monitoring.

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Monitoring of Mails through Performance Tool ( Speed Post, Regd. Mails & Parcels)

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  1. Monitoring of Mails through Performance Tool(Speed Post, Regd. Mails & Parcels)

  2. Mail Processing Centres • Following are Mail Processing Centres in Country other than BNPL / Business Post Centres

  3. Performance Monitoring • Performance of various activities for accountable mails are monitored through Web Tools • For Speed Post • http://mnopdashboard.cept.gov.in/speedpostkpi • For First Class & Parcels Mails • http://mnopdashboard.cept.gov.in/regdkpi OR • Login From www.indiapost.gov.inEmployee Corner – Speednet /Rnet – KPI

  4. Performance Monitoring Key Performance Indicators (KPIs) • D+X (Transit Analysis) TD & NTD articles • Missorts TD & NTD articles • Full Scan Compliance TD & NTD articles • Inbound Operation Performance • % of TD articles without delivery scan • Even after expiry of 5 days from booking • Missing Pincodes • Bags without proper bag labels • Duplicate barcodes • TD articles means articles booked and delivered in the catchment area of the Mail Processing Centre • Other than TD articles are NTD articles

  5. Transit Analysis D+X (Transit Analysis) - TD & NTD • D refers to Day of booking • X refers to Date of Delivery • D+X (Transit) refers to the days taken for delivery of article (TD article / NTD article) • Better D+X ensures better quality • Calculated as follows • If out of 10 articles, 5 articles, 2 articles and 3 articles are delivered in D+1, D+2 & D+3 respectively, average D+X is ((5x1+2x2+3x3)/10) 1.80 Days

  6. Missorts Missorts - TD & NTD • Percentage of mis-sorted / mis-sent articles • If mis-sorted / mis-sent • Delay in delivery occurs • Affects Quality of service • Less Mis-sorts/Mis-sents makes performance better • Measured as follows • If an article is not delivered at the first delivery office to which it has been bagged (except RTS article updated with correct remarks by delivery office), it is treated as missorted.

  7. Full Scan Complaince Full Scan Compliance - TD & NTD • Percentage of articles having minimum prescribed scans • TD Articles … 8 Scans • NTD Articles … 12 Scans • Less percentage shows • Non adopting of Standard practices in handling offices • Improper routing of Articles • More percentage ensures better track and trace and transparency in mail movement • Measured as follows • Percentage of articles, having the prescribed minimum scans

  8. Full Scan Complaince Prescribed Minimum Scans For NTD Articles Booking scan at Booking Centre Bag Dispatch scan at Booking Centre Bag receiving scan at Source MPC Bag opening scan at Source MPC Bag closing scan at Source MPC Bag dispatch scan at Source MPC Bag receiving scan at Destination MPC Bag opening scan at Destination MPC Bag closing scan at Destination MPC Bag dispatch scan at Destination MPC Bag receiving scan at delivery PO Final delivery scan at delivery office For TD Articles Booking scan at Booking Centre Bag Dispatch scan at Booking Centre Bag receiving scan at MPC Bag opening scan at MPC Bag closing scan at MPC Bag dispatch scan at MPC Bag receiving scan at delivery PO Final delivery scan at delivery office MPC : Mail Processing Centre (i.e. NSH/ICH/CRC/PH)

  9. Inbound Operation Performance Inbound Operation Performance • Percentage of articles delivered on the next day (not only physical delivery, updation of delivery information is also to be ensured), out of the articles received during the cut off period in mail processing centre • Poor Inbound Operation Performance may occur due to • Poor connectivity between Mail Office and Delivery Office • Poor Delivery performance • Non disposal of articles received before cut off time on the same day i.e. transfer of mails • Better Performance makes quality of service to best

  10. Inbound Operation Performance • Measured as follows • Say 100 articles are received during the cut off period i.e. 0300 Hrs (21.07.2014) to 0300 Hrs (22.07.2014) on the next day • Say, out of 100 articles, 75 have been delivered on the next possible delivery round i.e. on 22.07.2014 and delivery information is updated, then performance is 75%.

  11. % of TD articles without delivery scanEven after expiry of 5 days from booking • Percentage of TD articles, which have not been delivered and information not updated , even after 5 days from the date of booking • This KPI ensures delivery of TD articles within 5 days • More percentage may be because of, • Poor mail arrangement between Mail Office and Delivery offices • Missending/Missorting of Articles • Poor delivery performance of delivery office • Unsuccessful communication of data to central server • Less percentage ensures good quality of service

  12. Other Miscellaneous - KPI Missing Pincode • Percentage of articles booked in the booking centers without pincode • To ensure usage of correct pincode for easy sorting and quick transmission Duplicate Bag Barcode Labels • Percentage of improper bag barcode labels used by the handling offices Duplicate Barcodes • Percentage of usage of duplicate barcodes at the booking centre • Usage of duplicate barcodes creates confused track information • Zero percentage ensures good quality of service

  13. Speed Post Performance Tools

  14. Activity : • Trainees to log into the MIS site and familiarise themselves with various MIS available • Username- • Password- India Post

  15. Registered Mails & Parcels (Express Parcel, Business Parcel & Regd. Parcel) Performance Tool

  16. Activity • Trainees to log into the MIS site and check the various MIS available • URL is http://mnopdashboard.cept.gov.in/speedpostkpi • Username: ptcmysore • Password: ptcmys123* India Post

  17. Activity • Trainees to log into the Rnet MIS site and check the various MIS available • URL is http://mnopdashboard.cept.gov.in/regdkpi/Account/login.aspx • Username: ptcmysore • Password: ptcmysore12345* India Post

  18. Performance Review by Directorate

  19. KPIs – Ways to improve • Track & Trace few SPAs / RLs every day • Analyze the article movement • If delay, locate point of delay • See the Bag Tracking Reports • Analyze the bag movement • If delay, locate point of delay • Review mail arrangement • Take up the matter with destination hubs

  20. KPIs – Ways to improve • Book the articles with correct pincode • Avoid missorting • Avoid wrong bagging • Avoid wrong despatch • Perform standard process in Speednet / R-Net / Parcel Net • Ensure successful Speednet / RNet communication • Avoid set to set / day to day transfer of mails • Get raw data from CEPT, Mysore and analyze data for improvement.

  21. Trainees activities • Trainees to browse the KPI website India Post

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