Accessible communication
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Accessible Communication. Technical accessibility/ Section 508. What is “accessible” communication?. Designed to reach persons with - and without - disabilities Designed to limit need for accommodations

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Accessible Communication

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Accessible communication

Accessible Communication

Technical accessibility/ Section 508


What is accessible communication

What is “accessible” communication?

  • Designed to reach persons with - and without - disabilities

  • Designed to limit need for accommodations

  • Allows receiver to gain important information, and to give feedback as easily with or without disabilities

  • You can never be 100%


Why accessible

Why accessible? 

  • It’s the law – 508, 504, ADA, 255

    • State and local laws, grant requirements demand it as well

  • It’s essential for public health

    • Especially for early detection efforts

      • Deaf parents

      • Increasing mean age of parents (HoH)

      • Increasing grandparent custody (HoH)

      • Providing accessibility can be part of your awareness campaign


Nuts and bolts meeting accessibility

Nuts and Bolts – Meeting Accessibility

  • General meetings open to the public must be captioned

    • Relay Conference Captioning

    • CART

    • Sign language interpreters

  • Handouts

    • English as a second language

    • Print accessibility – large print vs. disk


Nuts and bolts customer communications

 Nuts and Bolts – Customer Communications

  • Train staff for relay calls

    • Delays in response

    • Unclear or imprecise language

  • Voicemail and VRS systems must be able to respond to TTY input.

  • Kiosks and ITMs

    • must have jacks for ALS/CI.

    • Volume must be adjustable at least to ambient +20db


Nuts and bolts multimedia

 Nuts and bolts - multimedia

  • All multimedia must be captioned

    • Includes FLASH and online movies and animations, as well as TV spots

      • MAGPIE

    • Closed or Open captioning

    • Audio files/Radio spots should have transcripts available

      • sat/DR should have text for website


Nuts and bolts websites

Nuts and Bolts – Websites

  • Consider multiple disabilities

    • Color blindness

    • Visual disabilities

    • Motor impairments

    • Cognitive disabilities

    • Medical conditions (seizures)

    • Blind and Deaf/Blind

  • PDFs, Word files need to be accessible too!


Resources

Resources:

  • Why Accessible?

    • www.ada.gov

  • Meeting accessibility

    • Fairfax County, VA Checklist

  • Customer Communications

    • Relay - Minnesota Department of Commerce

    • Kiosks – US Access Board

  • Multimedia

    • National Center for Accessible Media

  • Websites

    • HHS Section 508 for the Web


Questions

Questions?

Questions?


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