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2002 IURPA / SCRPA / SURPA Conference OUT OF THE BOX Thursday – June 20, 2002

2002 IURPA / SCRPA / SURPA Conference OUT OF THE BOX Thursday – June 20, 2002. Tommy Mayne Entergy Corporation Manager Revenue Assurance. First Two Issues for discussion. Safety. God Bless America!. Why out of the BOX!!. Preaching to the Choir Never got the sinners to repent. Exercise.

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2002 IURPA / SCRPA / SURPA Conference OUT OF THE BOX Thursday – June 20, 2002

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  1. 2002 IURPA / SCRPA / SURPAConferenceOUT OF THEBOXThursday – June 20, 2002 Tommy Mayne Entergy Corporation Manager Revenue Assurance

  2. First Two Issues for discussion Safety God Bless America!

  3. Why out of the BOX!! Preaching to the Choir Never got the sinners to repent

  4. Exercise

  5. Our ability to look at ourselves makes us human!

  6. Why out of the box? “We can’t solve problems by using the same kind of thinking we used when we created them” A.Einstein

  7. Boudreaux

  8. What you should expect today Quotes from various sources Exercises Cartoons Attempts at Humor INTERACTIVE PRESENTATION

  9. What does “Out of the box” mean to you? Creativity New Ideas Old Ideas looked at differently New approaches to old problems OUT IN LEFT FIELD!

  10. What does “Out of the box” mean to you? ARE YOU CREATIVE ? ARE YOU OPEN TO CREATIVITY? ARE THE THIEVES YOU DEAL WITH CREATIVE ?

  11. Recognize creativity POST ‘EM NOTES

  12. It isn’t that they can’t see the solution. It’s that they can’t see the problem. • G. K. Chersterton • Critic, novelist, poet • 1874 - 1936 • There are a thousand hacking at the branches of a problem to one who is striking at the root. • Henry David Thoreau • Writer, poet • 1817 - 1862

  13. Exercises Driving a car/raining/stop sign 3 left turns Pass the ball

  14. Reference Materials Seven Habits of Highly Effective People : Powerful Lessons in Personal Change by Stephen R. Covey Who Moved My Cheese? : An Amazing Way to Deal with Change in Your Work & in Your Life by Spencer Johnson

  15. Reference Materials Orbiting the Giant Hairball : A Corporate Fool's Guide to Surviving with Grace by Gordon MacKenzie

  16. So this sounds good,BUT The Corporation

  17. Bring a new idea to management

  18. The things we fear most in organizations – fluctuations, disturbances, imbalances – are the primary sources of creativity. • Margaret J. WheatleyAuthor on systems thinking • We run like mad, and then we change direction. • Bert RobertsChief strategist, MCI

  19. “When you’re slapped, you’ll take it and you’ll like it.” - Humphrey Bogart in The Maltese Falcon

  20. What can you do ???????? Work related: Encourage new ideas or new ways to attack old ideas Listen for creative thinking and water guns Reward odd ball ideas Try something new

  21. What can you do ???????? There are very few new ideas just poor implementation Work as small teams and units “Separate we are dumb, together we’re brilliant” Don’t let rules and regulations stop the real goal of what you are trying to accomplish celebrate, Celebrate, CELEBRATE

  22. What can you do ???????? Challenge your group and give them the room to do it.

  23. Cycle Time Reduction Cycle Time • Time from when the problem occurs to when the bill is recommended. • Includes • Finding the problem, • Identifying and getting it fixed • Recommending the adjusted bill.

  24. Top Ten 1. Blank Display 2. Meter not read 3. Account not set up 4. Multiplier(s) incorrect 5. Electronic display error 6. Register faulty-gas 7. Meter damaged 8. Ct/Pt lightning damage 9. Account incorrectly billed 10. Ct/Pt open 11.* Ct/Pt wiring faulty * In New Orleans you always get some lagniappe

  25. What can you do ???????? Personally: Shave with your opposite hand Move your watch to the other wrist Take a different route to work/home Read a new book not related to your job Recognize that you are creative

  26. Boudreaux

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