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M arek Skokan 1 , Tomáš Sabol 1 , Mari án Mach 1 Karol Furd í k 2. Integration of governmental services in semantically described processes in the Access-eGov system. Technical University of Košice , InterSoft, a.s. Fact sheet on Access-eGov project.

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M arek skokan 1 tom sabol 1 mari n mach 1 karol furd k 2

Marek Skokan1, Tomáš Sabol 1, Marián Mach 1Karol Furdík 2

Integration of governmental services in semantically described processes in the Access-eGov system

  • Technical University of Košice,

  • InterSoft, a.s.

eCom eGov '08

Fact sheet on access egov project
Fact sheet on Access-eGov project

  • FP6-2004-27020 „Access to e-Government Services Employing Semantic Technologies“

  • Duration: 1 January 2006 – 31 December 2008

  • Effort: 410 person-months

  • Overall budget: 2 279 243 EUR

  • EC Contribution: 1 983 000 EUR

  • Coordinator: Technical University Kosice, SK

  • Consortium: 11 partners, 5 countries(Slovakia,Germany, Greece,Poland, Egypt)

  • Pilot applications: SK, PL, Germany, Egypt

  • Home page: www.accessegov.org

eCom eGov '08

Research partners

User Partners


Research Partners

University of Regensburg


Kosice Self-Governing Region



German University in Cairo


Cities on Internet Association


InterSoft, a.s.


Municipality of Michalovce


TU Kosice,




State Government of Schleswig-Holstein, Germany

City Hall of Gliwice




eCom eGov '08

Access egov objective
Access-eGov objective

  • Main goal:To develop and validate a platform for composition of governmental services into complex process definitions (life events) enabling semantic interoperability of particular eGov services.

eCom eGov '08

Proposed solution to be situation
Proposed solution - to be situation

  • The user accesses Access-eGov site

  • He obtains information of service(s) relevant for his case

  • He understands the procedure (services in a structured workflow) and knows which institution to contact, which forms to fill, and which documents to submit

  • He receives support to follow the procedure (Personal assitant)

eCom eGov '08

Research challenges
Research challenges

  • Integration and interoperabilityof existing services

  • Solution: employment of semantic technologies

    • Semantic integration - the meaning of information is made machine-readable and processed

    • Requirement: public administrations need to annotate the semantics of the information they provide

  • Research goals and challenges:

    • Improve accessibility and connectivity of government services for users (ease to find the relevant services only)

    • Simplify the usage of services for users:

      • Creating an integrated hybrid scenario by combining relevant atomic services

      • Providing guidance to users while implementing the scenario

    • Provide platform, tools, and methodology that enables to transform existing services to be semantically interoperable

eCom eGov '08

Access egov outcomes
Access-eGov outcomes

  • Access-eGov platform

    • It enables registration, semantic discovery and composition of PA services

  • Annotation tool (AT) - system interface for PA users

    • AT enables easy registration of PA services into the AeG system

  • Personal Assistent Client(PAC) – system interface for citizens

    • PAC assists in the process ofdiscovery, composition and execution of relevant PA services into user scenarios

  • Methodology and ontologies

    • Methodology and ontologies serve to transform existing services into semantically interoperable

  • Pilot applications

    • 3 pilot application and 1 test lab

eCom eGov '08

Annotation tool principles
Annotation Tool - Principles

  • Dedicated for public administration employees, no special knowledge on semantic technologies required.

  • Web application, JSF technology (Browser capable of javascript required).

    • Interface is based on description of classes in WSML.

  • Features, functionality provided:

    • Service templates: Predefined set of the functional properties and workflow,

    • Annotation: Specification of concrete values for non functional properties of services,

    • User management, based on roles: Administrators, Annotators, Publishers, Viewers.

    • Web grabbing: possibility to include and annotate a content from existing web pages.

eCom eGov '08

Annotation tool
Annotation tool

Example: Annotation of a new service

Example: List of Instances

eCom eGov '08

Personal assistant client principles
Personal Assistant Client - Principles

  • Dedicated for users - citizens, businesses.

  • Provides browsing, discovery, and execution of services according to a specified life event or goal.

  • Web application, JSF technology.

    • Interface is dynamically created from the WSML descriptions and is customized by the user’s answers during the processing.

  • Features, functionality provided:

    • Navigation in the structure of life events, goals, and services, based on the customization data entered by the users. Automatic resolving of sub-goals, according to the user’s answers.

    • Integration of traditional, electronic, and web services into a single platform.

    • Direct invocation of web services (via standardized WS interface).

    • Description: The client provides a textual description of the services that can not be directly invoked (i.e. traditional services).

eCom eGov '08

Access egov project pilot applications
Access-eGov project: Pilot applications

  • Slovakia:Land-use planning and processing a request for a building permit.

  • Poland:Establishing an enterprise - the process of company registration.

  • Germany:An upgrade and field test based on the existing good practice “Zustaendigkeitsfinder” ("Responsibility Finder"), by introducing a semantic layer (securing semantic interoperability between national and local governments). Use-case: Getting married.

  • Egypt (GermanUniversityofCairo):Usabilitytestingfromoutside EU.

eCom eGov '08

Evaluation of the first trial 1
Evaluation of the first trial (1)

  • Annotation Tool

  • Instruments used for collecting the feedback

    • Internal testing by developers

    • Testing by user partners

    • Feedback from annotators during the training sessions

    • Think-aloud session (GUC)

    • Accessibility and usability evaluation (e-Isotis)

  • Results in summary

    • Use of AT was effective

    • Using the component without training is possible

    • Usability, efficiency and performance need to be improved

  • Specifications for revision of AT regarding

    • Usability

    • Performance and efficiency

    • Annotation of existing web contents

eCom eGov '08

Evaluation of the first trial 2
Evaluation of the first trial (2)

  • Personal Assistant Client

  • Instruments used for collecting the feedback

    • Internal tests of developers and user partners using TRAC (iterative tests)

    • Think-aloud sessions (SHG)

    • Workshop with PA‘s and IT experts (SHG)

    • Public testing with test scripts and feedback through email and interviews

    • Online and/or internal questionnaires

    • Accessibility and usability evaluation (e-Isotis)

  • Results in summary

    • Use of PAC was (mostly) effective

    • Usability, navigation structure, and information quality need to be improved

  • Specifications for revision of PAC regarding

    • Information quality

    • Navigation and structure of the services (step-by-step guide preferred)

    • Usability, incl. leading user through the process, labels of buttons, links, and contextual help.

eCom eGov '08

Expected benefits of access egov solution
Expected Benefits of Access-eGov solution

  • Benefits for service consumers:

    • Improved identification of services

    • Support for accessing services

    • User tailored service composition

    • Combining electronic and “traditional” services

    • Guidance through life event scenario

  • Benefits for service providers:

    • Easy registration of services

eCom eGov '08