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How To Choose A Provider. Presented By: Bob Sattler The Planning Place. The Prep Work. What Are You Looking For . . . In how your family member is supported? In the characteristics of the organization providing supports. What Information Should You Provide About.

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How to choose a provider

How To Choose A Provider

Presented By: Bob Sattler

The Planning Place

The prep work
The Prep Work

What Are You Looking For . . .

  • In how your family member is supported?

  • In the characteristics of the organization providing supports

What information should you provide about
What Information Should You Provide About . . .

  • Maintaining and Building Relationships

  • What Is Important To and For Your Family Member

  • How To Support The Person

Tools for presenting information
Tools For Presenting Information

  • Person Centered Descriptions

  • Finding New Supports

  • Making A Good Match

Person centered descriptions
Person Centered Descriptions

  • Developed by the person and people who care and support him/her

  • Provides a comprehensive snapshot of a person

  • Gives detailed information to prevent “reinventing the wheel” syndrome

Making a match
Making A Match

  • Supports Wanted and Needed

  • Skills Needed

  • Personality Characteristics Needed

  • Personality Characteristics That Need To Be Absent

  • Shared Common Interests

Finding new supports
Finding New Supports

  • Roommate who:

    • Wants to share food expense and wants to eat healthy

    • Keeps their stuff picked-up

    • Likes me and I like them

  • How The Person Wants/Doesn’t Want To Live

  • How Their Day Is Spent

  • What Supports Are Needed For A Successful Day

  • How Are Supports Funded

Quiet safe neighborhood & not a lot of kids

Accessible home or apartment

Live near greenhouse-possible job opportunity

  • Staff who:

    • Respect me

    • Follow my direction on personal care routines

    • Help me with cleaning, budgeting and getting to Dr. appts

Preparing a match profile
Preparing A Match Profile

  • In your group, use the Person Centered Description and determine at least three things for each of the following categories

    • Supports wanted and needed

    • Skills needed

    • Personality Characteristics needed

    • Personality Characteristics that should be absent

    • Shared common interests

Screening organizations
Screening Organizations

  • Health And Safety

  • Stability Of Organization

  • Meeting Quality Assurance Standards

  • Quality Of Life

Health safety
Health & Safety

  • Incidents of Mistreatment, Abuse, Neglect, Exploitation

  • Critical Incidents

Stability of the organization
Stability Of The Organization

  • How Long In Business

  • Funding

  • Staff Turnover

  • Long Term Planning

  • Reputation

Meeting requirements
Meeting Requirements

  • Current Quality Status

  • Past Three Evaluations

  • Internal Processes

Quality of life
Quality Of Life

  • Input from People/Families Served

  • Service Delivery Structure

  • Building Community Connections

The interview
The Interview

Using the questions developed in your group, interview the potential Service Providers.

Now . . .

  • What Did You Notice?

  • What Did You Learn?

  • Who Did You Rule Out? Why?

  • Who Would You Be Interested In Meeting With Again? Why?


  • How Many Options Are Available To You?

  • What Does The Home Look Like?

  • Accessibility Of The Home?

  • How Accessible To The Community?


  • From Persons Served

  • From Family Members

  • From Direct Care Providers

The decision
The Decision

  • Helping The Person Decide

  • Letting Others Know

  • Transition Planning

    • Visit Schedule

    • Overnight Visits

    • Moving

Maintaining contact
Maintaining Contact

  • Establish A Working Relationship

  • Respecting Each Other

  • Accountability

When problems arise
When Problems Arise

  • Early Warning Signs

    • Meetings

    • Action Steps

  • Resolutions

    • Grievances/Appeals

    • Moving Forward