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Communicating in the Workplace

Communicating in the Workplace. Communicating in the Workplace. Negotiating; bargaining; persuading Greeting people; representing others to the public; selling Courteous telephone skills Reporting, conveying information; explaining issues or procedures Listening effectiving Interviewing

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Communicating in the Workplace

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  1. Communicating in the Workplace

  2. Communicating in the Workplace Negotiating; bargaining; persuading Greeting people; representing others to the public; selling Courteous telephone skills Reporting, conveying information; explaining issues or procedures Listening effectiving Interviewing Preparing written materials Organizing and presenting ideas for formal and informal presentations Participating in group discussions

  3. Importance of Effective Communication Cornerstone for establishing trust Cornerstone for new business and customer retention Increases productivity

  4. What is Communication The activity of sending meaningful information

  5. What is Communication? You only communicate when the message you send out has been received and sent back to you, so you know that it has been properly understood

  6. Caution! Remember, the message must be received and sent back to ensure it was properly understood!

  7. Communication Model

  8. Non-Verbal VS Verbal Communication Verbal Communication- Communication expressed through words Non-Verbal Communication- Wordless communication

  9. Nonverbal Communication Hand Gestures Facial Expressions Touching Body Language Eye Contact Turning your back to the speaker What Other Ways Can You Think Of?

  10. What Are They Saying?

  11. Non-Verbal Communication

  12. Non-Verbal Communication

  13. Non-Verbal Communication

  14. Non-Verbal Communication

  15. Non-Verbal Communication

  16. Non-Verbal Communication

  17. Activity Charades- A communication game where one party uses non-verbal communication to express a message to the recipient Instructions: Divide into teams of 3-4 people. Select a message from your marketing teacher that you will act out to the class. You must use NON-VERBAL communication. Absolutely NO WORDS!

  18. De-Brief Communication defined Nonverbal Communication defined How can nonverbal communication be expressed in the workplace? What kinds of messages do you give your co-workers and employer through your ACTIONS?

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