Integrated Consulting Solutions

1. Integrated Consulting Solutions Module 2: Management Commitment, Responsibility and Review

2. What You Need to Know About Management Commitment, Responsibility and Review What is management commitment? What are the responsibilities of senior management? What is management review?

3. What You Need to Know About Management Commitment, Responsibility and Review What is Management Commitment? The building block for business system. Management must be committed.

4. What You Need to Know About Management Commitment, Responsibility and Review What are the Responsibilities of Senior Management? Providing adequate resources. Planning adequately. Culture of meeting customer needs.

5. What You Need to Know About Management Commitment, Responsibility and Review What is Management Review? Plan, do, check, act Management Review as a “check” step 12 areas to review

6. Why Do Management Commitment, Responsibility and Review Commitment No commitment, no progress. Top-down approach is essential. Written Statement of Commitment.

7. Why Do Management Commitment, Responsibility and Review (continued) Responsibility Senior management are responsible for: Setting up an ISO 9001 Planning Reviewing Determining the objectives Adjusting objectives Checking system performance Continuous improvement

8. Why Do Management Commitment, Responsibility and Review Management Review Can uncover: Opportunities for improvement and growth. Ways to reduce waste. Solutions for chronic problems. Can make a dramatic positive difference to the business.

9. What This Module Covers In this module we will be: Creating a management commitment and responsibilities statement. 2. Creating business and quality objectives and associated KPI’s. 3. Creating and populating. a template agenda and minutes for management review meetings. 4. Considering the use of an approval and authorisationsmatrix

10. In Your Pack In Your Pack You Will Find A sample Management Responsibilities Statement which you can customise. A template business objectives generation tool. A template Management Review Meeting Agenda and Minutes. A template authorisations matrix

11. Creating A Management Commitment Statement Exercise One Workbook Question 1: Brainstorm the responsibilities of Senior Management Document Prompt Sheet for Management Responsibility statement

12. Creating A Management Commitment Statement Exercise One Instruction Go ahead and write a paragraph which describes what you consider to be your responsibilities and commitments to the business.

13. Creating Business Objectives Exercise Two Workbook What are you hoping to achieve in your business? Document Business Objectives Matrix Document

14. Creating Business Objectives Exercise Two Instructions Open your business objectives matrix document. Go ahead and make a note of your top three or four business objectives for the next 12 months. You can you can use the matrix as a prompt if you wish.

15. Creating Management Review Meeting Agenda and Minutes Exercise Three A meeting is not essential. Meetings need structure.

16. Creating Management Review Meeting Agenda and Minutes (continued) Exercise Three Effective Meeting Practice Set agenda Timed Chaired Recorded Action items

17. Creating Management Review Meeting Agenda and Minutes (continued) Exercise Three 12 Recommended Management Review Agenda Items • Previous MgmtReview • Suitability of organisation structure, authorities etc • Suppliers • Customer Satisfaction • Business Objectives • Level of conformity to product/ service requirements Communication Internal and External Audit Results, Issues Continued adequacy of ISO business system Environmental and OHS Considerations Training

18. Creating A Management Review Agenda Exercise Three Instructions Print out a copy of the template management review agenda and minutes.

19. Creating A Management Review Agenda Exercise Three Instructions (continued) If you already have regular management meetings using an agenda and minutes: Print out your usual meeting agenda. Compare this with the template agenda. Supplement your existing agenda with the 12 recommended items.

20. Creating A Management Review Agenda Exercise Three Instructions (continued) If you don't have a preferred agenda and minutes template: Make sure you customise the template now to suit the requirements of your business. Make sure you add your usual agenda items. Review your business objectives at least once every six months. Talk about customer feedback on a relatively frequent basis.

21. Approvals and Authorisation Matrix Exercise Four Workbook Question 4: Document Sample Approvals and authorization matrix

22. Approvals and Authorisation Matrix Exercise Four • Open up the matrix • Amend the first column and the top row • Clear out the template contents and replace with your best guesses. • Consider including in a management review meeting. Instruction

23. Congratulations! That is the end of module two. You are ready to contact your consultant to check your work.