1 / 9

Quality and Leadership

Quality and Leadership. Jan King, M.D., M.P.H. Medial Director Office of AIDS Programs and Policy Los Angeles County Presenter: Lanet Williams, RN, MSN, PHN Manager-Quality Management Office of AIDS Programs and Policy Los Angeles County. Vision Support Resources.

easter
Download Presentation

Quality and Leadership

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Quality and Leadership Jan King, M.D., M.P.H. Medial Director Office of AIDS Programs and Policy Los Angeles County Presenter: Lanet Williams, RN, MSN, PHN Manager-Quality Management Office of AIDS Programs and Policy Los Angeles County

  2. Vision Support Resources Importance of Leadership

  3. Lessons Learned • Buy-in from senior managers is key • Leadership in your organization must be continuously educated on Quality • Quality leaders who embrace vision, creativity and a positive attitude are successful

  4. Next Steps for New Programs • Create a plan • Educate your key power brokers • Infuse quality statements in work and discussions • Roll out quality management plan to senior managers • Demonstrate need by illustrating current status with data • Make suggestions of possible areas to improve • Create a compelling augment for why quality is consistent with agency’s vision and mission

  5. Implementing Quality in a System • Goals • Effectiveness • Efficiency • Synergy

  6. Implementing Quality in a System • Challenges • Changing an established culture • Changing an established work process • Changing an established outcomes

  7. Lessons Learned: Quality in a System • People feed off competition • Most agencies want to be recognized as providing the best care! • Informal provider networks provide alternative learning opportunities • Effective information systems are crucial

  8. Next Steps :Creating Quality Culture in Your System • Create a plan to establish quality culture • Collect agency data to establish baselines • Recruit eager stakeholders • Develop work meetings to develop rapport and teach agency staff quality processes • Measure improvement

  9. Lanet Williams, RN, MSN, PHN Manager-Quality Management Office of AIDS Programs and Policy Los Angeles County Thank You

More Related