Hp com business to business presentation for current customers
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HP.com Business to Business presentation for current customers. March 6, 2003. Notes to presenter. This is a core presentation that can/should be supplemented with region or account-specific contact information. On most pages, notes have been provided in the Notes View for additional detail.

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Hp com business to business presentation for current customers

HP.com Business to Businesspresentation for current customers

March 6, 2003


Notes to presenter

Notes to presenter

  • This is a core presentation that can/should be supplemented with region or account-specific contact information.

  • On most pages, notes have been provided in the Notes View for additional detail.

  • Customer Scenarios:

    • Note: The HP.com Business to Business site customers are those in the US going through the B2B portal (not ESN)

    • Note: The online purchasing enhancements are for customers currently on the ePrime platform.

    • Note: The B2B integration customers are those punching out to ePrime.

    • When shown in slideshow mode, when you get to the HP.com Business to Business Site slide (entitled How will this impact you?) you can click on the button on the right-hand bottom of the screen to view enhancement screenshots.

    • When shown in slideshow mode, when you get to the HP.com Business to Business Online Purchasing slide (entitled How will this impact you?) you can click on the button on the right-hand bottom of the screen to view enhancement screenshots.

  • In addition, a self-running demo can be found for presentation purposes on our external website.

  • Additional sales tools can be located at http://ecommerce.corp.hp.com/tools/index.htm .


Agenda

Agenda

  • Update since the merger

  • HP Business to Business Strategy

  • HP.com Business to Business roadmap

  • Transition plans and what they mean to you

  • Screenshot tour of enhancements

  • Where to learn more


Where we ve been where we re going

Where we’ve been; where we’re going

Focus since the merger:

  • Maintain customer satisfaction

  • Platform consolidation to simplify experience for customers

  • Enhance and introduce new capabilities


Hp com business to business industry leading capabilities for our customers

HP.com Business to Business — industry leading capabilities for our customers

HP.com Business to Businessis accessed via the web

online purchasing

order status and reporting

account management

support

HP.com Business to Businessalso integrates with our customers’ own internal systems


Platform consolidation for simplification and consistency

Platform consolidation for simplification and consistency

Legacy HP

Legacy CPQ

go-forward asset

Sept. ’02

Latte

Nov. ’02

Espresso

Mar. ’03

Cappuccino

GBL

HP.com Business to Business

all regions

ESN

HP.com B2B

US

GBL

ESN

HP.com B2B

US

Portal

ePrime

all regions

ePrime

Global, EMEA Call Center

CA ExtranetUS & EMEA

CA Global

CA ExtranetUS & EMEA

ePrime

US, EMEA & APHP products

CA eProc. APCPQ products

CA Global

CA eProc.

EMEA & AP CPQ products

Extranets

Transaction

Platform

CA ExtranetUS & EMEA

IPC

eConfigure

EMEA PSG

CDAT

US

CDAT

EMEA

Piper

AP

CDAT

US

CDAT

EMEA

Piper

AP

CDAT

US

eConfigure

Configuration

Piper

AP

eComCat

HP products

eComCat

all products

eComCat

all products

eCat

CPQ products

Catalog

manual - all products

ESN/ OSS

HP product

eTracking

CPQ productsUS

GBL

CPQ productsEMEA

OSDB/ GCOS/CIWAP CPQ products

OSS

HP & CPQ productsUS & new EMEA customers

OSS

all products

OSDB/ GCOS/CIW

AP CPQ products

GBL

CPQ productsEMEA

Order status & reporting


E commerce roadmap and accomplishments

E-Commerce roadmap and accomplishments

Q202

Q302

Q402

Q203

Q303

  • 90 percent global customers connected electronically

  • All customer segments covered via B2B

  • Begin global rollout of HP.com Business to Business Site (in US)

  • B2B integration hits the $1 billion in revenue goal

  • Combined and complete product and services catalog

  • Consolidated global order status and reporting tools

  • Global e-commerce site

  • Global availability of HP.com Business to Business Site

  • Expanded availability of product configuration

  • Personalized content (1:1) targeted by user profile

  • Global product configuration

Platform consolidation to simplify and provide consistent global experience

Customer migration to begin mid-April


Global reach

Global reach

hp supports global eBusiness in:

  • 200+ countries

  • 43 currencies

  • 10+ languages

123% growth hp integration to global customer’s eProcurement and ERP systems*

90+% global customers connected electronically

97% growth online ordering in FY02*

global eBusiness online ordering platform coverage:

hp global eBusiness ordering platform available

global eBusiness ordering available in conjunction with partner

no eBusiness capability

*eRevenue growth, Q102 vs Q103


Key customer benefits of april 7 release

Enhanced user experience with easier navigation

Capabilities to support centralized purchasing across multiple locations

Increased localization with region-specific product and support information

Site administration efficiencies

Key customer benefits of April 7 release

70+ enhancements to our existing capabilities

flexible set of capabilities

RoIT


How will this impact you

How will this impact you?

HP.com Business to Business Site in the US – April 7

  • Minor user experience changes to accommodate global customers

  • New functionality

  • No downtime during work week – build to take place during the weekend of April 5

Click to preview enhancements


How will this impact you1

Customer name

How will this impact you?

HP.com Business to Business using global purchasing site (worldwide) – April 7

  • Minor user experience changes to accommodate global customers

  • New functionality

  • No downtime during work week – build to take place during the weekend of April 5

Click to preview enhancements


How will this impact you2

Customer name

How will this impact you?

HP.com Business to Business Integration customers using PunchOut – April 7

  • Minor user experience changes to accommodate global customers

  • New functionality

  • No downtime during work week – build to take place during the weekend of April 5

Click to preview enhancements


Hp com business to business site enhancements

HP.com Business to Business Site enhancements

Globalization

Increased customization

and site admin efficiency

  • Global pricing information, allowing for differences in price, part numbers and currency

  • Region-specific Support and HP contacts list

  • Country-specific labels

  • Region-specific product information

  • Enhancements to site navigation

  • Enhanced flexibility in customizing the site for company and individual user’s needs

  • Delegation of user administration tasks to balance the workload in managing the site

  • Expanded business reporting with quick-access to reports, updated daily

Note: some functionality not applicable to US-only customers; supports global customers


Changes to log in page

Changes to log-in page

Increased localization: Select your country or region when logging on (default to US)

New link in left nav bar:

Business Reports – takes you to a landing page for order status reports (new reports to be added in late April


Changes to home page

Changes to Home Page

1.

  • New location for “my home” link

  • Removal of “product standards”

  • Addition of “global pricing” link for global customers (must be enabled during set-up)

  • Reporting link now referred to as Business Reports

2.

>>

3.

4.


New business reports for global customers live may 19

New business reports for global customers (live May 19)

  • Pre-defined reports

  • Updated daily

    Reflect all customer transactions consolidated based on the current user profile with detailed analysis on the spending by geography and the mix of HP products and services.

    Must be enabled by HP and customer site admins


User administration role

User administration role

Enables the customer site administrator to delegate the user administrator tasks.

Optimizes the administration of the site by allowing multiple administrators and balancing the workload of maintaining the site.


Custom content links

Custom content links

New customer-specific categories are added to the collaboration area under Company Account. Can be managed by the account site administrator (enabled when creating new user) and further personalized by individual users.

Categories include:

Your Customer Handbook, Your Catalog, Your HP Direct Services Offering Special Reports, Processes And Procedures, Special Product Info, Events & Training, Executive Summaries, Additional Important Information


Local hp contacts list

Local HP contacts list

Provides the capability to select and display country or region-specific HP contact team information, providing local account support.

Must be enabled by HP admin during customer set-up

Click to preview online purchasing enhancements


Hp com business to business online purchasing enhancements

HP.com Business to Business online purchasing enhancements

  • Visibility to Global Bid Price

  • Visibility to Tax & Landing factor for accurate estimate of actual total price

  • Quick access to export Statement

  • Enhanced order status with reseller integration

  • Dynamic address change approval to enabled centralized purchasing

Globalization

Increased customization

and site admin efficiency

  • Enhanced user experience for easier navigation and consistent look and feel

  • Enhanced standards page to make it more intuitive

  • Ability to set customer-defined fields in order documentation

  • HP-approver role to ensure accuracy and order validity as well as timely order processing.

  • Add-on options to providecomplimentary product suggestions to ensure higher customer satisfaction resulting from more complete orders.

  • Delta pricing displayed to enable a more informed purchasing decision (April)

  • Expanded availability of configuration (April)


Online purchasing homepage user experience changes

Online purchasing homepage user experience changes

  • “my home” link moved to global navigation bar

  • “my cart” link moved to ecommerce nav bar

  • Addition of explanatory text under the “quick buy” title

  • Removed the inactive links to “product standards“ and “general product catalog” in left nav bar

  • Renamed “workflow setup” to “administer users” in left nav.

  • Renamed “administer bundles” to “administer standard configurations” in left nav bar

  • Renamed “custom bundles” to “standard configurations”. The term “bundle” is now known as “standard”.

  • Page layout allows for localized content, display of standard configurations, custom catalog, and general catalog if all exist for an account. A link to 'general catalog' will appear in the left nav bar when a customer has both custom and general catalogs, as the page view could be too long.

    Optional:

    • User may see expanded General Catalog

    • User may see customer specific categories (n-tiers, UNSPSC or event driven), products, configurations, export link (left nav), or call me now link (left nav).


Bundle page layout enhancements

Bundle Page Layout enhancements

  • Added a “sort” link below “bundle name”.

  • Linked the bundle name to the Detail/Options page to eliminate the confusion of having the term “Select” in two places having two different functions.

  • Added an options link in the select column so users can either choose to select an item here, or choose to go to the options page if an item requires the selection of options.

  • Renamed “add items to my cart” to “add selected items to cart” to clarify that the user is performing an action on the items selected above.


On the fly currency conversion

On-the-fly currency conversion

  • User may change their view-only currency from any product or bundle display screen in the storefront.

  • User selects the desired view-only currency from the change currency drop down list.

  • Note: this list is populated with all currencies available in the localization factors feed in alphabetical order. The list also includes a null option displayed as ‘Select’.

  • Regardless of the view-only currency selected, once a user adds a product to their cart, the currency displayed in the cart and in all other downstream documents (i.e. Quote, PR, PO) is restricted to the fulfillment site currency.


Dynamic address change approval

Dynamic address change approval

  • The “add new shipping or billing location” buttons allow a user to submit a request to add a new billing and/or shipping location to the company’s locations list from the ‘purchase order’ screen.

  • Location change requests will be emailed to the ‘location administrator email’


Enhanced order status with reseller integration

Enhanced order status with reseller integration

  • Enhanced order number handling allow the user to see the HP or indirect order number in “my workspace”

  • PO links will take the user to OSS for order status.


Export statement

Export Statement

  • User may be provided an additional export statement link in the left nav bar.

  • Customer specific export information would be viewable upon selection.


Add on options

Add-on options

  • User may be offered customer specific configurations and selections that can be added to their cart.

  • Customer specific product categories and sub-categories may apply.

  • Customer will not be able to create a mixed shopping cart, since all products must be supplied by the same fulfillment site.

  • User may be offered cross-sell products and information.

  • Items added to the cart, one at a time, or added after other items are present in the cart, will result in add-on offers that pertain to the new item that has been added to the cart.


Customer defined fields

Customer-Defined Fields

Supports customer business process requirements by providing customer-specific data throughout the purchasing cycle.


Global bid price

Global bid price

Supports centralized purchasing for customers purchasing across multiple locations by providing a common value to assess purchasing spend.


Tax and landing factors

Tax and Landing Factors

Display new subtotal and tax and landing factor lines. Total line displays the combined subtotal and tax and local (landed) amount.

  • Country Specific Taxes and Landing Factors at the Total Price Level can be Toggled On/Off.

  • If enabled, landing factors would be displayed at the bottom of “My Cart” and on customer documents (i.e. Quote/PR/PO/on screen display/email)

  • The Global Bid Price and Landed Local Price would appear in the second line of the charge summary.

Subtotal [USD]100.00

Freight/Insurance/Duties/Import Tariffs (10%) [USD]10.00

Estimated tax (10%) [USD]11.00

Total [USD]121.00


Hp approver

HP approver – Allows a customer account representative from HP to doublecheck orders to ensure accuracy and order validity as well as timely order processing.

The approver selects the purchase request and will see the ‘purchase request detail’ screen. They can approve or reject the request by clicking ‘approve purchase request’ or ‘reject purchase request’.

HP approver


Software edelivery currently available only in us

Software eDelivery (currently available only in US)

Catalog is expanded to include the ability to purchase software and licenses and download documentation and training real-time.


Delta pricing may 19

Delta Pricing (May 19)

Less expensive items are displayed above the selected item.

  • When creating a new bundle, an option drop down will be available titled ‘Enable Delta Pricing’ and this option will be ON by default.

  • Each option group item will display the delta price between the items above and below it in the list.

  • When delta pricing is enabled for a bundle, the products will be listed in each option group in ascending price order

  • Items that make the option less expensive are always at the top and the more expensive options will be below the currently selected item.

  • If the “none” option is used, the customer will see the net price.

-

-

+

More expensive items are displayed below the selected item.

Currently selected item has no line item price associated with it.

+

If the “none” option is used, the net price of a product can be seen by a customer.


Hp com business to business integration punchout enhancements

HP.com Business to Business integration punchout enhancements

Globalization

Increased customization

and site admin efficiency

  • Centralized purchasing

  • On-the-fly currency conversion

  • Visibility to Global Bid Price

  • Visibility to Tax & Landing factor for accurate estimate of actual total price

  • Enhanced user experience for easier navigation and consistent look and feel

  • Enhanced standards page to make it more intuitive

  • Add-on options to providecomplimentary product suggestions to ensure higher customer satisfaction resulting from more complete orders.

  • Customer-defined UNSPSC codes to customize UNSPSC code values to map to your internal accounting or asset management needs.

  • Delta pricing displayed to enable a more informed purchasing decision (April)

  • Expanded availability of configuration (April)


Centralized purchasing

Centralized purchasing

Pre-determined languages and catalog loaded and/or landing page with drop-down menu to select language and catalog.

Enables central purchaser to order for all regions by selecting and changing language and country catalog on the fly.


Online purchasing homepage user experience changes1

Online purchasing homepage user experience changes

  • “my home” link moved to global navigation bar

  • “my cart” link moved to ecommerce nav bar

  • Addition of explanatory text under the “quick buy” title

  • Removed the inactive links to “product standards“ and “general product catalog” in left nav bar

  • Renamed “workflow setup” to “administer users” in left nav.

  • Renamed “administer bundles” to “administer standard configurations” in left nav bar

  • Renamed “custom bundles” to “standard configurations”. The term “bundle” is now known as “standard”.

  • Page layout allows for localized content, display of standard configurations, custom catalog, and general catalog if all exist for an account. A link to 'general catalog' will appear in the left nav bar when a customer has both custom and general catalogs, as the page view could be too long.

    Optional:

    • User may see expanded General Catalog

    • User may see customer specific categories (n-tiers, UNSPSC or event driven), products, configurations, export link (left nav), or call me now link (left nav).


Bundle page layout enhancements1

Bundle Page Layout enhancements

  • Added a “sort” link below “bundle name”.

  • Linked the bundle name to the Detail/Options page to eliminate the confusion of having the term “Select” in two places having two different functions.

  • Added an options link in the select column so users can either choose to select an item here, or choose to go to the options page if an item requires the selection of options.

  • Renamed “add items to my cart” to “add selected items to cart” to clarify that the user is performing an action on the items selected above.


On the fly currency conversion1

On-the-fly currency conversion

  • User may change their view-only currency from any product or bundle display screen in the storefront.

  • User selects the desired view-only currency from the change currency drop down list.

  • Note: this list is populated with all currencies available in the localization factors feed in alphabetical order. The list also includes a null option displayed as ‘Select’.

  • Regardless of the view-only currency selected, once a user adds a product to their cart, the currency displayed in the cart and in all other downstream documents (i.e. Quote, PR, PO) is restricted to the fulfillment site currency.


Add on options1

Add-on options

  • User may be offered customer specific configurations and selections that can be added to their cart.

  • Customer specific product categories and sub-categories may apply.

  • Customer will not be able to create a mixed shopping cart, since all products must be supplied by the same fulfillment site.

  • User may be offered cross-sell products and information.

  • Items added to the cart, one at a time, or added after other items are present in the cart, will result in add-on offers that pertain to the new item that has been added to the cart.


Global bid price1

Global bid price

Supports centralized purchasing for customers purchasing across multiple locations by providing a common value to assess purchasing spend.


Tax and landing factors1

Tax and Landing Factors

Display new subtotal and tax and landing factor lines. Total line displays the combined subtotal and tax and local (landed) amount.

  • Country Specific Taxes and Landing Factors at the Total Price Level can be Toggled On/Off.

  • If enabled, landing factors would be displayed at the bottom of “My Cart” and on customer documents (i.e. Quote/PR/PO/on screen display/email)

  • The Global Bid Price and Landed Local Price would appear in the second line of the charge summary.

Subtotal [USD]100.00

Freight/Insurance/Duties/Import Tariffs (10%) [USD]10.00

Estimated tax (10%) [USD]11.00

Total [USD]121.00


Software edelivery currently available only in us1

Software eDelivery (currently available only in US)

Catalog is expanded to include the ability to purchase software and licenses and download documentation and training real-time.


Delta pricing may 12

Delta Pricing (May 12)

Less expensive items are displayed above the selected item.

  • When creating a new bundle, an option drop down will be available titled ‘Enable Delta Pricing’ and this option will be ON by default.

  • Each option group item will display the delta price between the items above and below it in the list.

  • When delta pricing is enabled for a bundle, the products will be listed in each option group in ascending price order

  • Items that make the option less expensive are always at the top and the more expensive options will be below the currently selected item.

  • If the “none” option is used, the customer will see the net price.

-

-

+

More expensive items are displayed below the selected item.

Currently selected item has no line item price associated with it.

+

If the “none” option is used, the net price of a product can be seen by a customer.


How do i learn more

How do I learn more?

  • Contact your HP E-Business Consultant for additional details and training materials.

  • Visit the help section in the left nav bar of your HP.com Business to Business Site.

  • HP.com Business to Business Site enhancements page

  • Online purchasing enhancements page

  • Punchout enhancements page

    (To access enhancements pages enter:

    user name: hpb2b, password: enhancements)


Hp customer successes

Reduced order time from over 1 hour to under 5 minutes

Reduced headcount from 3 people to 1 person part time

Sped up payment from net 35+ to net 15

Facilitated corporate standardization on product configurations

Reduced order process time from 2 months to 8 minutes

Reduced worldwide suppliers from approximately 50,000 to 15,000

HP customer successes

Large passenger transportation company

Global communications company

“We expect to have a long and mutually beneficial relationship with the e-business team at HP.”

-- large passenger transportation company


Hp customer successes1

“HP.com Business to Business is a streamlined approach to the hardware procurement process, almost entirely doing away with the paper Purchase Order delays.

The biggest benefits we have realized come from the time saved in web ordering.”

Reduced transaction costs from $50-60 to $5-10

Reduced their buyers from 50 to 15 and redeployed them to more strategic roles

Reduced order process time from 35 days to 3-4 days

HP customer successes

US energy company

Communications and life sciences company

Transportation services company

  • Reduced requisition approvals from 5 days to 1 day

  • Reduced PC purchasing cycle 17-19 days to 2 days

  • 20-30 order entry staff reduction

  • Reduce suppliers from 110K to 50K

  • 40% savings in PC purchasing costs

“Last year, < transportation services company > awarded HP with “Vendor of the Year” and specifically singled out the e-business team as a major contributor to the award! They bring expertise and business value to the account.”


Why do e business with hp

HP ebusiness saves time and money

Improved order process time

Closer adherence to corporate contracts with a standard catalog

Visibility to global purchasing and reporting

Access to relevant content

HP ebusiness is global

Available in 200+ countries

Localized in 10+ languages

Supports 40+ currencies

Provides Global order status and reporting

Access to HP’s complete product portfolio of IT products and services

From PCs to servers to services to third party options all available at your fingertips

Complete and proven deployment and support process

E-business consultants located around the globe to work with you to ensure a solution that meets your needs

Regional and worldwide support teams

Worldwide team to ensure global as well as regional requirements are met

Partnerships

One of the 1st IT supplier to receive the AribaReady™ II and Ariba Premier Supplier designation

One of the 1st IT suppliers to be named an Open Catalog Network Partner by SAP

Charter member Oracle Supplier Advisory Board

Leading industry-standard e-commerce platforms

Why do e-business with HP?


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