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    Webinar     Troubled Project Recovery: Practical Advice for Managing Suppliers. Brought to you by: Susan de la Vergne and. Featuring Christopher L. Dennis Steaming Kettle Consulting chris@steaming-kettle.com. 1. Who We Are. Chris. Susan. 12/16/08.

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    Webinar    Troubled Project Recovery: Practical Advice for Managing Suppliers

Brought to you by:

Susan de la Vergne

and

Featuring Christopher L. Dennis

Steaming Kettle Consulting

chris@steaming-kettle.com

1

Steaming Kettle Consulting


Who We Are

Chris

Susan

12/16/08

Steaming Kettle Consulting

Steaming Kettle Consulting

2


Our Scenario

  • You are summoned to a meeting…

  • Grave boss

Grave situation

Will you fix it?

Steaming Kettle Consulting


You can

enhance your ability to recover troubled projects

when you

Make accurate diagnoses

Triage efficiently, and

Cultivate good bedside manner


Many Scary Questions

Should we even try?

Can the problem

project be saved?

Can the problem project be saved?

Do we know the real problem?

Can relationships change to accommodate an altered scope?

Are suppliers part of the problem?

Steaming Kettle Consulting


Project Team

Material supplier

Raw or Finished

Corporate

Purchasing

IT

Service bureau

Design

Marketing

Project Suppliers

In Group

OutGroup

Steaming Kettle Consulting


You can

increase suppliers’ contributions to project recovery

when you

• Localize the source of troublesome symptoms

• Deepen understanding of team/supplier relationships, and

• Uncover suppliers’ secret power


Where Are Vendors Entangled?

  • Work breakdown approach

    • Leverage existing project documentation

    • Comfortable for experienced PM

  • Value stream approach

    • Leverage existing process documentation

    • Comfortable for lean and 6S

Steaming Kettle Consulting


Project Pathogens

  • Inadequate information

  • External events

  • Unclear or wrong goals

  • Unproven technology

  • Inadequate resources

  • Failure of communication

  • Failure of management

Steaming Kettle Consulting


Example Work Breakdown

New Bicycle WBS

1.MarketResearch

2. Design

3. Prototype

4. Market

5. Transferto Prod.

CustomerInterviews

Frame

Build

DesignCampaign

SourceNew Parts

CompetitorSurvey

DriveTrain

MechanicalTest

RecruitNew Retail

ModifyLine

FinancialAnalysis

Finish

MarketTest

TeamSponsorship

AlterDistribution

Steaming Kettle Consulting


Step 1: ID Troubled Work

New Bicycle WBS

1. MarketResearch

2. Design

3. Prototype

4. Market

5. Transferto Prod.

CustomerInterviews

Frame

Build

DesignCampaign

SourceNew Parts

CompetitorSurvey

DriveTrain

MechanicalTest

RecruitNew Retail

ModifyLine

FinancialAnalysis

Finish

MarketTest

TeamSponsorship

AlterDistribution

Steaming Kettle Consulting


Step 2: List Vendors for TW

New Bicycle WBS

  • As you list, look for

    • Repeating names

    • New relationships

    • New services/ materials

Prototype

Steel Stamping

West Welding

Ironworks, Inc.

Build

Sensors ’R Us

Wild Ride

West Welding

Data Bucket

MechanicalTest

Steaming Kettle Consulting


Step 3: Map Symptoms

  • Common symptoms

    • Delivering nothing

    • Delivering garbage

    • Delivering late

    • High costs

  • Eliminate asymptomatic

Steaming Kettle Consulting


Did project teamset up trouble by…?

Failing to deliver

Delivering garbage

Delivering late

Passing on costs

Dependencies

Evaluate input quality

Step 4: Localize Symptoms

FixedUnworkableDesign

ProjectTeamDelay

NoExcuse

Steaming Kettle Consulting


Diagnosis Checklist

  • Troubled work packages, prioritized

    • Critical path

  • List of vendors

    • Symptomatic relationships

  • Localized symptoms

    • Root cause helpful but not necessary

    • May never know root cause

  • To increase contributions

    • Must know the ‘now’ contribution

Steaming Kettle Consulting


People

Quality of interaction

Statement of Work

Is it working?

Deepen Understanding of Team/Supplier Relationships

Steaming Kettle Consulting


Supplier Relationships

  • Sales

  • Contracting

  • Leaders

  • Information Exchange

  • Material Exchange

  • Feedback/compliance

  • Payment

In Group

OutGroup

Steaming Kettle Consulting


Step 1: Diagram Relationships

Be Clear

AboutVacancies

RecognizeKnowledgeGaps

Steaming Kettle Consulting


Step 2: Quality Assessment

  • Look For

    • Silence

    • Fear

    • Fatigue

    • Disinterest

    • Overload

    • Misunderstanding

    • Surprise

    • Your insight…

  • Assessment worksheet

    • http://www.steaming-kettle.com/Pages/proj.html

Steaming Kettle Consulting


Step 3: Collaborate on Adjustments

  • Consider

    • Goal alignment

    • Role clarification

    • Strategic awareness

    • Personnel swaps

    • Their ideas

  • Remember, their engagement and action is a contribution

Steaming Kettle Consulting


Deepening Understanding: Falsehoods

  • Necessary analysis

    • “Is anyone lying? Who? Why?”

    • Team and suppliers

  • Analysis

    • How do you know?

    • Is it subversion or fear? Or something else?

    • What do they gain?

    • What are they risking?

Steaming Kettle Consulting


Revisiting SOWListen First

  • Problems you might not know about

  • Fresh solution ideas

  • People are more likely to implement ideas they own

Steaming Kettle Consulting


Revisiting SOWChoosing Words

  • Get rid of “win-win”

    • You’re asking for more

    • Supplier indicates a win for them

  • Use questions to generate possibilities

    • New possibilities are a significant contribution

Steaming Kettle Consulting


What false or outdated assumptions are we operating under?

Help identify mental ruts

Help distinguish troubled work

Steaming Kettle Consulting


How is the SOW inhibiting delivery?

Help reveal the supplier’s viewpoint

Help remove onerous constraints

Steaming Kettle Consulting


Avoid rash action

Before divorce

Consult your consul

Calculate the total costs

Including your consul

Reassess risk

Getting Out

Steaming Kettle Consulting


Fulfill vendor promise

Review scope of work

Do something spectacular

Unveil vendors’ secret power

What contribution is needed?

To increase suppliers’ contributions to project recovery…

Steaming Kettle Consulting


Contribution’s Benefit

  • Why should a vendor increase their contribution?

    • They can sell it to the next customer

  • Ensure vendors a real benefit

    • Whole-hearted endorsement

    • Ownership stake

Steaming Kettle Consulting


The Power of “Wow!”

  • Use end-of-project viewpoint

    • What will your organization say after the contribution?

    • What would the vendor put on their web site after the contribution?

  • Use “Wow!” to open up possibilities

    • Fear constrains thinking

    • Break everyone’s mind set

Steaming Kettle Consulting


Wow! We made up four weeks using their embedded systems programmer!

Steaming Kettle Consulting


Wow! A great power supply design! On time and 20% savings!

Steaming Kettle Consulting


Your Mission: Three Wow! Statements

  • Look back after recovery

    • Hear your sponsor’s voice

    • Imagine a vendor’s marketing flyer

  • Think big, smile, laugh at your outrageousness

    • 3 minutes

1!

2!

3!

Steaming Kettle Consulting


You don’t know who has the secret power

Every vendor

Vendor’s vendors

Vendor’s consultants

Personal, personal, personal

Secret powers revealed by trust

Engage the team

Getting the Message Out

Steaming Kettle Consulting


Guam Networking Example

  • Objective: Replace billing system (Budget >$1M)

  • Trouble: IT staff, reliable network

  • Wow!:

    • “With their help we made up four weeks and reduced packet loss by three orders of magnitude!”

  • Secret power:

    • Rate consultant -> IT consultants

    • Brought in via rate consultant contract

    • Question asked to work begun < 2 weeks

  • Cost: ~15% of total budget

Steaming Kettle Consulting


Starting the “Secret Power” Conversation

Why do

you ask?

“What do you dothat we don’t know about?”

We searching for

a partner to…

Steaming Kettle Consulting


You can

increase suppliers’ contributions to project recovery

when you

• Localize the source of troublesome symptoms

• Deepen understanding of team/supplier relationships, and

• Uncover suppliers’ secret power


Bearded Boss, http://images.picturequest.com/common/detail/82/82/22158282.jpg

Surgeon, http://www.brainybetty.com/medical4.htm

X-ray Doc, http://www.brainybetty.com/medical4.htm

Fem doc, http://hcmasolutions.net/images/female%20MD.jpg

Mixed herds, http://www.biology.duke.edu/bio217/2005/cjc6/cows%20and%20sheep.jpg

Yarn ball, http://image2.etsy.com/il_fullxfull.24983394.jpg

Legionella, http://biyolojiegitim.yyu.edu.tr/k/Legi/images/Legionella%20bacteria_jpg.jpg

Doctor checklist, http://www.newyorker.com/images/2007/12/10/p465/071210_r16884_p465.jpg

Couples counseling, http://youngadultcrisishotline.files.wordpress.com/2008/05/untitled.jpg

Parallel ladders, http://blogs.consumerreports.org/home/images/2007/03/20/householdextensionladders_3.jpg

Rescue stretcher, http://www.coveredinbees.co.uk/images/trish.jpg

Lies, http://img280.echo.cx/img280/4048/lies3pf.jpg

Rabbit ears, http://api.ning.com/files/KaywOhvDuuMP5x3AAZutrNUsO2pB6a9m5XO1UPQQuQfhTFMNG6v4eLr8NylV7V*2h*MQYQYDMG72qni2TiolYv00yJSUU4Wx/ears.jpg

Dictionary, http://curtissannmatlock.typepad.com/photos/uncategorized/2008/08/11/gran_dictionary.jpg

Amish buggy, http://mediaroom.visitpa.com/files/hi_horse_buggy.jpg

Bloody prison, http://growabrain.typepad.com/photos/uncategorized/prison_cell.jpg

Great winter wall, http://farm1.static.flickr.com/28/63859030_18b9f0d92b_b.jpg

Broken heart, http://photoshopcontest.com/images/large/zyizcfrtx1q0tdrkugfj602casbn6rj9qbto.jpg

Recovery ribbon, http://admin.eventdirector.net/RESOURCES/SEALT/SITES/543/ZUSER/nzbcf%20pink%20ribbon%20with%20tm.jpg

Moving day, http://lh6.ggpht.com/_h_JwTY5QRh4/RtmucCccWEI/AAAAAAAAA2g/ckkLZqBqhPU/IMG00433.jpg

Happy leap, http://croftonacupuncture.com/db5/00415/croftonacupuncture.com/_uimages/bigstockphoto_Three_Girl_Friends_Celebrating_212140.jpg

Embedded system, http://fuxiontechnologies.net/images/embeddedsystems.jpg

Topo map, http://greenbrierriverproperties.com/Graphics/TOPOMAP.JPG

Copper wire, http://www.e-dot.com/CopperWire.jpg

Hand light bulb, http://www.debtreliefday.com/wp-content/uploads/2008/04/light-bulb3.jpg

Cell & clipboard, http://www.baseballmusings.com/archives/SheaBlogging.jpg

Guam map, http://aaa.via.infonow.net/locator/images/region_AS.gif

Flight surgeons, http://www.torch.aetc.af.mil/shared/media/photodb/photos/080101-F-0000T-006.jpg

Credits


Steaming Kettle Consulting

Email:

chris@steaming-kettle.com

Phone:

503-803-7627


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