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SLUCare’s Approach A Business System. Beth Page, MSN, RN Director of Quality and Process Improvement. L e an is centered on  preserving value with less work . Lean Enterprise Institute Definition of Lean. Lean Enterprise Institute. Virginia Mason. University of Michigan.

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slucare s approach a business system
SLUCare’sApproachABusiness System

Beth Page, MSN, RN

Director of Quality and Process Improvement

slide2

Lean is centered on preserving value with less work.

Lean Enterprise Institute

Definition of Lean

slucares approach
SLUCares Approach

Based on simple concepts

  • Respect for People and Patients
  • Continuous Improvement

CULTURE is the sum of our collective behaviors

slide8

Why use SLUCares Approach

  • Changes in HealthCare
  • Patient Satisfaction
  • Reimbursement
  • Quality measures
  • Our people are working hard and can’t get ahead
  • Results driven system
  • Supports SLUCare Values
slide9

SLUCares Approach

  • The Customer defines value
  • Standardize and solve to improve
  • Reduce Variation
  • Focus on the Process
  • See waste
  • Mutual Respect
slucare approach
SLUCare Approach:
  • Customer defines Value
  • Focus on Process
  • Seeing the Waste
  • Reduce Variation
slide11

Value-Add Criteria in the eyes of the customer

Customer is willing to pay

Value

Done right the 1st time

Directly transforms

slide12

90 % NVA

10%

In the eyes of the Patient everything in a process either

ADDS VALUE or does not.

Value

Adding

Arrive

Leave

Total Flow Time for Patient

Improvement will be easier and more likely to succeed by focusing on & removing the non-value added activities (waste)

Eliminating Waste is only part of the battle

slide13

Waste

Defects

Overproduction

Waiting

Neglect of Human Talent

Transportation

Inventory/Storage

Motion

ExcessProcessing

summary slucares approach
Summary: SLUCares Approach
  • Respect for People and Patients
    • Teamwork
  • Continuous Improvement
    • Value add/Non Value add
    • Waste
  • SLUCare Values
next steps
Next Steps
  • Design Site
    • Doctor Office Building (DOB) 2nd floor
    • SLUCare Way
  • Kaizen Events
    • Week long events
    • Second week of every month
    • People who do the work
    • Least waste way
  • Managing for Daily Improvement (MDI)
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