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Manageware For Documentum

Manageware For Documentum. ESI SOFTWARE 2006 info@esisoft.us. Agenda. Who is ESI Software Management Methodology Problem and Solution ManageWare Architecture What is monitored Supported Platforms. Who we are…. 1999/USA Enterprise Management Business Service Management/ITIL

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Manageware For Documentum

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  1. Manageware For Documentum ESI SOFTWARE 2006 info@esisoft.us

  2. Agenda • Who is ESI Software • Management Methodology • Problem and Solution • ManageWare Architecture • What is monitored • Supported Platforms

  3. Who we are… • 1999/USA • Enterprise Management • Business Service Management/ITIL • ECM /EDM • Strategic Relationships

  4. STAGES OF MANAGING YOUR ENVIRONMENT Performance, change, problem, and configuration management, automation, job scheduling, and availability management Capacity planning and service level management Multiple unconsolidated help desks; user calls notify status; and non existent IS operations (operations are the responsibility of those deploying the IT asset) Basic event up/down console management; trouble ticketing; basic backup and recovery, inventory and basic topology Value Service Proactive 80-85% of customers are right here IT and business metric linkage; use of management and business application data to improve the business process; and enhanced cost recovery Reactive Chaotic

  5. ESI Management Methodology SLA Capacity PlanningPerformance Tuning Notification/ Automated Recovery Monitoring/ Establish Baseline

  6. Monitoring/Establish Baseline

  7. Manageware for unix

  8. Notification/ Automated Recovery • Warnings • Alarms • Customizable Thresholds • E-Mail • Pages • Automatic Recovery

  9. Capacity PlanningPerformance Tuning

  10. SLA Compliance

  11. ManageWare Architecture DCTM Server DCTM KM Database KM OS KM Agent

  12. Monitoring Documentum

  13. eContent Server Monitoring MW for Documentum MW for Documentum resides in the eContent server and communicates with the DocBroker as well as all of the Docbases known to the DocBroker. eContent Server MW for Documentum can connect to a single DocBroker per eContent Server host Content Repository (Docbase) Content Repository (Docbase) Content Repository (Docbase) Content Repository (Docbase) eContent Server eContent Server Performance clients for end-to-end response monitoring can connect from a remote machine to a single e-content Server host, and perform operations against all of the Docbases known to the DocBroker on that host. MW for Documentum MW for Documentum

  14. Monitoring Documentum Covers all key areas of the Documentum environment

  15. Monitoring Documentum – end to end response eContent Server Document Operation Native Client Application Response Docbase • Clients run on remote machines, which: • Are running the Documentum client • Are configured to point to the eContent Server • Have a PATROL Agent • Have PATROL for Documentum installed (Client portion) • Host either Windows NT or 2000 . . . Docbase (for each Docbase) . . Docbase

  16. Manageware for Documentum • Validates performance issues by providing response time for critical user functions…..

  17. Manageware for Documentum • Provides response time measurements for critical end-user tasks.

  18. Manageware for Documentum • Monitor User Activity…

  19. Manageware for Documentum • Peek into your RDBMS with the same monitoring tool as you use for Documentum…

  20. Manageware for Documentum • Finally get a handle on Job management – monitor completed, failed and aborted jobs…

  21. Supported Platforms • Application Econtent server 4.1 + • Databases Supported IBM DB2 Microsoft SQL Server Oracle Sybase • Desktops Supported Microsoft Windows • Platforms Supported AIX HP-UX Solaris Windows Server

  22. Professional Services • Implementation • Training • Support • Custom Development

  23. Why ESI Software • U.S. Presence • Experts in Enterprise Management Solutions • Commercial Software Developers – Not script writers • Non Subscription Based (No Security Issues) • Scaleable to the Enterprise

  24. Hourly Cost of Unplanned outages • Outage costs - Financial Avg Loan = $100,000 Avg Loan process per hour = 5 Avg SA hourly wage = $24.00 Avg FileNet hourly wage = $24.00 Avg DBA Salary = $ 28.00 Do the math, over $500,000 loss per hour that ECM is down. • Outage costs - Ebusiness Avg Web Hot per hour = 250,000 Avg Web Buyer % = 2 Avg Dollar Size = $50.00 Do the math, over $250,000 loss per hour that ECM is down.

  25. BENEFITS OF MANAGEWARE • Increases customer retention rates and employee utilization of service • Reduces down time, increases reliability and performance • Provides the ability to manage to the expectations of the end user • Ensures IT supports the needs defined by business owners • Lowers the cost of IT administration by automating critical but routine functions • Simplify Complexity – single view of entire Documentum environment

  26. Things we can help with • Manager Webinar (Manager Support, ROI) • Custom Webinar (Technical) • More Documentation (Parameter Summary) • Proof of Concept – (on-site) • Product demonstrations via webex

  27. Thank You! (719) 955-0712 nkloeppel@esisoft.us www.esisoft.us ManageWare for Documentum

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