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Asset Manager Web Client

Asset Manager Web Client. Nicolas Rousseau Sr Product Manager HP Asset Manager. Agenda. Asset Manager web: successful deployment of the web client Introduction to the Asset Manager web architecture and design 4 tier architecture How the Web Services work

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Asset Manager Web Client

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  1. Asset Manager Web Client Nicolas Rousseau Sr Product Manager HP Asset Manager

  2. Agenda • Asset Manager web: successful deployment of the web client • Introduction to the Asset Manager web architecture and design • 4 tier architecture • How the Web Services work • Tips and tricks for performance and scalability • Implementing and using the web client (demo) • Customization • Wizards and processes • Dashboards and reports • Introduction of the new web usability package (demo) • QBE filters • Advanced filters • Multi edition • View of consolidated history • Welcome pages • Useful pointers for HP Asset Manager’s customers • Q&A

  3. Asset Manager web: successful deployment of the web client

  4. Why use the web client? • Advantages of using the web client • Easy do deploy • No “over the WAN” performance issues • Simple and modern user interface (dashboards) • Easy call from other applications (cross launch through meaningful urls) • Typical split between the Windows components and the web • End users on the Web • Dashboards, wizards, reports, record updates, users administration • Development uses the Windows client • DB and screens customizations on AM DB designer • Workflow creation, wizard creation…

  5. 4 tiers architecture Win Client Application server External Web Services client DBMS Web Service API Business logic SOAP Persistence layer Asset Manager Web Services Application server SOAP AM Server (background process) Common Web Tier AM Web Tier Java Server Faces AM database administrator Web Client Asset Manager Web Tier

  6. How the Web Services work http://AMServer:8080/AssetManagerWebService930/index.jsp • All functional domains : services • Wsdls exposed that give read write access to the data and business logic • => Functional domain settings drive everything (hierarchy, stand alone or not…) • Wsdld derived from the database content • All screens / fields: objects • All actions / scripts: methods • This is powerful • Any change gets exposed in the Web Services • The web client reflects to Windows client • But verbose • Wsdls are large • Web tier & Web Services are demanding on memory

  7. Tips and tricks for performance and scalability • Two instances of Tomcat, 64 bits native (Linux or Windows supported) • Avoid limitation to 2 GB fort the JVM of 32 bits platforms • Tagged version of the Web Services • Memory settings (typically for 2 servers with 8 GB of RAM, can correspond to a 16 GB of RAM server ) • The memory allocated to the Web Tier must be maximized, and can be 6 GB if the server has no need for more than 2 GB of memory for the other processes • JAVA_OPTS=-Xms6144m –Xmx6144M -XX:+UseParNewGC -XX:+UseConcMarkSweepGC -XX:+UseTLAB -XX:SurvivorRatio=6 -XX:NewSize=2048m -XX:MaxNewSize=2048m -server -Dsun.lang.ClassLoader.allowArraySyntax=true • However, the Web Services must keep some memory free to allocate to the connection pool, and has no huge need for memory allocated to the JVM, so, it is recommended • JAVA_OPTS=-Xms2048m –Xmx2048M -XX:+UseParNewGC -XX:+UseConcMarkSweepGC -XX:+UseTLAB -XX:SurvivorRatio=2 -XX:NewSize=1024m -XX:MaxNewSize=1024m –server • Web Tier / Web Services and db on the same LAN (low network latency) • Avoid long wizards on more than 5 pages • Load balancing over multiple Web Tiers- Web Services in large environments • Try to have same profiles accessing the same Web Tier / Web Services (cashing of profiles takes memory)

  8. Implementing and using the web client (demo)

  9. Web Client? Windows client? AM client • Any customization on the windows works on the web • Screens / navigation tree customizations / user profiles… • Any wizard will play on the web • Exceptions • Global variables (defined out of the wizard – Now replaced by a specific User environment mechanism-) • Interactive behaviors within a page • The wizard is “offline” in a page, buttons will allow to refresh (ex: advance filter wizard) • Some widgets (db browsing, timer, import of text file (copy / paste into the wizard is possible), tree views) are not available • Workflows are triggered from the web… • Export to Excel, tree views… • The web client has some plus: • Search bar • Business home pages • Better dashboards • And some limitations • List + detail, multi edition from screens, pictures

  10. Menu from the lists and details • Sorting • Is allowed of indexed fields and links • Filtering • Filters proposed by default • Indexed fields and links • Queries (standard, shared or created by the user) • QBEs • An option exists to limit de filters to QBEs and Queries • At screen definition level: “disable extended web filters • Statistics • Statistics having the context of the table of the screen • Indexed fields • Can be hidden (user preference) • Action • From lists: visible contextual actions (on checked items) • From details: actions under a button

  11. Possible customizations • Users can customize • Columns (within a selection) • Lists size • Auto completion delay • Date formats… • Default values for user preferences • default_user_pref.properties in … Apache Software Foundation\Tomcat 6.0\webapps\AssetManager930\WEB-INF\classes\com\hp\ov\ac\web\bean • Screens / wizards / reports… (like Windows client) • Applications pictures • In Apache SoftwareFoundation\Tomcat6.0\webapps\AssetManager930\cwc\images • Web application labels • labels.properties in webapps\AssetManager930\WEB-INF\classes\com\hp\ov\ac\web\bundles

  12. Taking advantage of the web features • Single sign on • Goal: avoid managing multiple passwords to multiple web applications • AM Web integrates with SSO solutions • Light weight SSO, HP solution across HP ITPS solutions • Site Minder (needs to be set up) • The unique login can be the LDAP one • Search bar • Auto completion leading to screens / wizards / reports • Simplified the navigations, straight to the goal!

  13. Taking advantage of the web features (cont) • Welcome pages (Cf. web usability package section) • Wizards, allocated to roles or individual users • Can have dashboards, buttons, internal and external links • Dashboards, reports and business home pages • Dashboards and statistics: quick to build / value to users • Dashboard, collection of statistics • Statistics are simple to create and can be converted into scripts • Crystal reports: need to set up a crystal report server (comes for free with AM) • Business home pages: • At functional domain nodes • dashboards / useful links / action sections • You can paste html in these dashboards and build them!

  14. Taking advantage of the web features (cont) • Meaningful urls / cross launch • Play with the “bookmark” button: • Any screen, dashboard, wizard has a unique url • urls are logical and can be calculated • Can be used in an Asset Manager html mails • Parameterized link to a record • Can allow cross launch • Typically view SM incidents of an asset from AM or AM asset detail related to the incident from SM http://AMServer:8080/AssetManager930/Welcome/WelcomeToAM/wizard.jsf

  15. Examples of Dashboards • Statistics • Quick & simple to build • Bring drill down capabilities • Home pages add • The useful links can be full html • Actions sections

  16. Taking advantage of the web features (cont) • Calculated fields can be urls • They can reference back ends • Declared in the Edit the URL address of the application servers... wizard • These calculated fields can be • Called by actions (ex: view incident detail in Service Manager) • Displayed in screens: example: “view detail in DDMI in the hardware page”

  17. The web usability package

  18. Web Usability package • Approach • Provide best practice to do more and better with the web client • This best practice can be easily extended (documented) • Themes + demo • QBE • Advanced filters • Multi edition • Aggregated history • + best practice on Welcome wizards

  19. How the package works • The import takes less than a minute • The Web Usability package is a zip file with documentation and import files. It can be downloaded on HP Live Network Asset Manager Business content section

  20. Quick search filters • The package installs QBEs on Portfolio, Assets, Contracts, Employee tables • Quick way of filter what you want to work on before you open the screen

  21. Advanced filters accessible from QBE • 3) Choose operator and value • 4) Build your filter query choosing other attributes, values & AND / OR conditions • 1) Intuitive interface to build an advanced filter • 2) Choose the attribute you want to filter on

  22. multi selection / multi edition wizard • Select the records you want to modify with the native QBE • 2) You can at any time view the items you will modify with the "Show selected items" button • 3) After multiple filters / selections, click on "next" to modify • 4) After modification clicking on "Finish", the wizard will open the Portfolio items screen showing the modified records

  23. “View cross table history" contextual action • 1) Select the record you want to see all history on (computer for instance) and launch the action • 2) Asset Manager will show history across the tables for this record

  24. The Web Usability package documentation also provides good hints on tuning the user interface. • The "welcome action“ • Can launch a wizard, specific to the user's profile, or even specific to the user himself. • This page can provide hyper links that point to any Asset Manager screen, dashboard or homepage... It buttons that will link to screens or launch other wizards...

  25. The Web Usability package documentation also provides good hints on tuning the user interface. • The wizard can also expose dashboards.

  26. Useful Pointers SSO Portal http://support.openview.hp.com/selfsolve/patches • All SAM Packages and Cloud Billing Packages • All white papers (documents searches). Asset Manager Live Network: content portal HP content (packages (including the web usability), white papers…), members’ shared content ITAM Public Blogs and newsgroups • ITAM Blog: announcements, best practices sharing • IT Asset Manager / Connect-IT Support and News Forum: public technical newsgroup

  27. Thank YouQuestions?

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