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Excellence. Now . Tom Peters/0819.11

Excellence. Now . Tom Peters/0819.11. EXCELLENCE is not an "aspiration.” EXCELLENCE is … THE NEXT FIVE MINUTES. EXCELLENCE is not an "aspiration." EXCELLENCE is … THE NEXT FIVE MINUTES. EXCELLENCE is your next conversation. Or not. EXCELLENCE is your next meeting. Or not.

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Excellence. Now . Tom Peters/0819.11

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  1. Excellence.Now.Tom Peters/0819.11

  2. EXCELLENCE is not an "aspiration.” EXCELLENCE is … THE NEXT FIVE MINUTES.

  3. EXCELLENCE is not an "aspiration." EXCELLENCE is … THE NEXT FIVE MINUTES. EXCELLENCE is your next conversation. Or not. EXCELLENCE is your next meeting. Or not. EXCELLENCE is shutting up and listening—really listening. Or not. EXCELLENCE is your next customer contact. Or not. EXCELLENCE is saying “Thank you” for something “small.” Or not. EXCELLENCE is the next time you shoulder responsibility and apologize. Or not. EXCELLENCE is waaay over-reacting to a screw-up. Or not. EXCELLENCE is the flowers you brought to work today. Or not. EXCELLENCE is lending a hand to an “outsider” who’s fallen behind schedule. Or not. EXCELLENCE is bothering to learn the way folks in finance [or IS or HR] think. Or not. EXCELLENCE is waaay “over”-preparing for a 3-minute presentation. Or not. EXCELLENCE is turning “insignificant” tasks into models of … EXCELLENCE. Or not.

  4. EXCELLENCE is … THE NEXTFIVE MINUTES.

  5. Or not.

  6. “Mr. Watson, how long does it take to achieve excellence?”

  7. “One minute. …”

  8. “One minute. You make up your mind to never again do something that is not excellent.”

  9. 7/8 Steps to Sustaining Success You take care of the PEOPLE. The people take care of the SERVICE. The service takes care of the CUSTOMER. The customer takes care of the PROFIT. The profit takes care of the RE-INVESTMENT. The re-investment takes care of the RE-INVENTION. The re-invention takes care of the FUTURE. (And at every step the only measure is EXCELLENCE.)

  10. 7 Steps to Sustaining Success: And it starts with … You take care of the people.

  11. Leader Job #1 …Paint Portraits of Excellence!

  12. The EXCELLENCE 25: Master the Basics! 1. Read. 2. Write. 3. Talk. 4. LISTEN. 5. Appreciate. 6. Kind. 7. Walk. 8. Work. 9. EXECUTE. 10. EXECUTE 11. Relentless. 12. Enthuse. 13. WOW! 14. PEOPLE. 15. Frontline. 16. ACT. 17. Anger. 18. Band. 19. Apologize. 20. Weird-out. 21 Why? 22. Network I. 23. Network II. 24. Wired. 25. EXCELLENCE.

  13. The EXCELLENCE 25: Master the Basics! • 1. Read. (Outstudy ‘em. Read wide. Read deep.) • 2. Write. (Clear. Concise. Compelling. Powerful.) • 3. Talk. (Presentation MASTERY. Study. Practice-practice-practice. • Storytelling, mastery of.) • 4. LISTEN. (Study. Practice-practice-practice. Understand enormous- • MATCHLESS power thereof.) • 5. Appreciate. (Engaged. Compassionate. Appreciative always. “Thank you” • rules.) • Kind. (Pays off big-time. K =R =P/Kindness = Repeat business = Profit.) • 7. Walk. (MBWA/Managing By Wandering Around. “In touch” as fetish. • Practice.) • 8. Work. (Work harder than the next person.) • 9. EXECUTE. (SWEAT THE DETAILS WITH MANIACAL PASSION. ) • 10. EXECUTE. (SWEAT THE DETAILS WITH MANIACAL PASSION. ) • 11. Relentless. (Keep on keepin’ on. “Know when to fold ‘em”: No! • Master of “Plan B.”) • 12. Enthuse. (Enthusiasm begets Enthusiasm. Enthusiasm moves • mountains.) • 13. WOW! (Knock-your-socks-off standard for positively everything.)

  14. The EXCELLENCE 25: Master the Basics. 14. PEOPLE. (People 1st. People 2nd. People 3rd … Great-engaged people>>Great strategy. Best bosses = Best people developers. Your people are your #1 customers.) 15. Frontline. (First-line supervisors, quality of, determine just about everything.) 16. ACT. (Most tries wins! READY. FIRE! AIM. “Blame no one. Expect nothing. Do something.” “You miss 100% of the shots you never take.”) 17. Anger. (Impatience. Constantly question the status quo.) 18. Band. (Small, passionate, relentless bands of people change the world!) 19. Apologize. (“I’m sorry,” enormous power thereof.) 20. Weird-out. (Multiple, unusual sources of information and feedback.) 21 Why? (Curiosity power! Always/repeatedly ask and ask and ask: “Why?”) 22. Network I. (Work like a demon on wider-deeper relationships. Think R.O.I.R./Return On Investment in Relationships. NEVER WASTE A LUNCH.) 23. Network II. (“Suck down” for success. “Real work” happens 2-3 levels “down”—master the “working underbelly” of your own/customer/etc. organizations.) 24. Wired. (Use every trick in the Internet/Co-create/Social Media book.) 25. EXCELLENCE. (The only standard. Always capitalize all letters.)

  15. EX10/Entrepreneurial eXcellence TEN1. “Insane” PASSION for and commitment to the idea. (Ray Kroc: “You must be able to see the beauty in a hamburger bun.”)2. Can explain the idea in Simple English and Excite others about its Uniqueness in ONE MINUTE (or less).3. Good ACCOUNTANT (Loves the #s)/“Wise-man [-woman]”/50-50 Partner.4. Devotee of the Experimental Method (“Try it. NOW.” Fail. Forward. FAST.)/Master of “Plan B”/RELENTLESS/RESILIENT.5. Patience in HIRING/“Great place to work” from the get-go.6. “d”iversity (Any-all dimensions)/M-F balance.7. Exude Decency-Character-Integrity.8. Playfulness/Fun.9. Sweat the details (EXECUTION = Strategy).10. EXCELLENCE. Period.

  16. The “19 Es” of EXCELLENCE Enthusiasm! (Be an irresistible force of nature! Be fire! Light fires!) Exuberance! (Vibrate—cause earthquakes!) Execution! (Do it! Now! Get it done! Barriers are baloney! Excuses are for wimps! Accountability is gospel! Adhere to coach Bill Parcells’ doctrine: “Blame nobody!! Expect nothing!! Do something!!”) Empowerment! (Respect! Appreciation! Ask until you’re blue in the face, “What do you think?”Then: Listen! Liberate! 100.00% innovators!) Edginess! (Perpetually dance at the frontier and a little, or a lot, beyond.) Enraged! (Maintain a permanent state of mortal combat with the status-quo!) Engaged! (Addicted to MBWA/Managing By Wandering Around. In touch. Always.) Electronic! (Partner with the whole wide world 60/60/24/7 via all manner of electronic community building and entanglement. Crowdsourcing wins!) Encompassing! (Relentlessly pursue diversity of every flavor! Diversity per se generates big returns!) (Seeking superb leaders: Women rule!) Emotion! (The alpha! The omega! The essence of leadership! The essence of sales! The essence of design! The essence of life itself! Acknowledge it! Use it!)

  17. The “19 Es” of EXCELLENCE Empathy! (Connect! Connect! Connect! Click with others’ reality and aspirations! “Walk in the other person’s shoes”—until the soles have holes!) Ears! (Effective listening in every encounter: Strategic Advantage No. 1! Believe it!) Experience! (Life is theater! It’s always showtime! Make every contact a “Wow”! Standard: “Insanely Great”/Steve Jobs; “Radically Thrilling”/BMW.) Eliminate! (Keep it simple!! Furiously battle hyper-complexity and gobbledygook!!) Errorprone! (Ready! Fire! Aim! Try a lot of stuff, make a lot of booboos. CELEBRATE the booboos! Try more stuff, make more booboos! He who makes the most mistakes wins! Fail! Forward! Fast!) Evenhanded! (Straight as an arrow! Fair to a fault! Honest as Abe!) Expectations! (Michelangelo: “The greatest danger for most of us is not that our aim is too high and we miss it, but that it is too low and we hit it.”) Eudaimonia! (The essence of Aristotelian philosophy: True happiness is pursuit of the highest of human moral purpose. Be of service! Always!) EXCELLENCE! (The only standard! Never an exception! Start NOW! No excuses!)

  18. Excellence1982: The Bedrock “Eight Basics” 1. A Bias for Action 2. Close to the Customer 3. Autonomy and Entrepreneurship 4. Productivity Through People 5. Hands On, Value-Driven 6. Stick to the Knitting 7. Simple Form, Lean Staff 8. Simultaneous Loose-Tight Properties”

  19. “Breakthrough” 82* People! Customers! Action! Values! *In Search of Excellence

  20. In Search of Excellence “twitter-ized”/ <140 Characters:Cherish your people, cuddle your customers, wander around, “try it” beats “talk about it,” pursue Excellence, tell the truth. 127/Q.E.D.

  21. “[This year’s] graduates are told [by commencement speakers] to pursue happiness and joy. But, of course, when you read a biography of someone you admire, it’s rarely the things that made them happy that compel our admiration. It’s the things they did to court unhappiness—the things they did that were arduous and miserable, which sometimes cost them friends and aroused hatred. It’s excellence, not happiness, that we admire most.”—David Brooks, “It’s Not About You,” oped, New York Times, 30 May 2011

  22. “[This year’s] graduates are told [by commencement speakers] to pursue happiness and joy. But, of course, when you read a biography of someone you admire, it’s rarely the things that made them happy that compel our admiration. It’s the things they did to court unhappiness—the things they did that were arduous and miserable, which sometimes cost them friends and aroused hatred.It’s excellence, not happiness, that we admire most.”—David Brooks, “It’s Not About You,” Oped, New York Times, 30 May 2011

  23. “Excellence … can be obtained if you: ... care more than others think is wise; ... risk more than others think is safe; ... dream more than others think is practical; ... expect more than others think is possible.” Source: Anon. (Posted @ tompeters.com by K.Sriram, November 27, 2006 1:17 AM)

  24. Excellence.Always. If notExcellence,what?If notExcellencenow, when?

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