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Assessment @ the UNCG University Libraries. ASERL Meeting November 13, 2012 Atlanta, GA Kathryn Crowe Associate Dean for Public Services [email protected] About UNCG. Public University University of North Carolina system 17,500 students 1,000 faculty. About the University Libraries.

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assessment @ the uncg university libraries

Assessment @ the UNCG University Libraries

ASERLMeeting

November 13, 2012

Atlanta, GA

Kathryn Crowe

Associate Dean for Public Services

[email protected]

about uncg
About UNCG
  • Public University
  • University of North Carolina system
  • 17,500 students
  • 1,000 faculty
about the university libraries
About the University Libraries
  • Jackson Library
  • Schiffman Music Library
  • 1.2 million book volumes
  • 37,000+ e-subscriptions
  • 500 databases
  • Approximately 100 faculty and staff
who is responsible for assessment
Who is responsible for assessment?
  • Associate Dean for Public Services coordinates
  • Assessment and Institutional Effectiveness team
  • Graduate student
assessment plan
Assessment Plan
  • The UNCG University Libraries engage in ongoing and sustained assessment to ensure:
    • The Libraries\' collection, services and facilities are meeting user needs
    • Planning and decision-making are based on informed evidence
    • The Libraries are fulfilling its mission and goals
    • The Libraries foster a culture of assessment
    • The Libraries comply with UNCG institutional effectiveness requirements
annual assessment plan
Annual Assessment Plan
  • Identify projects
  • Determine method, outcome, team
  • Tie to University Strategic Plan
  • Post results on Assessment LibGuide
  • Post report with follow up
assessment @uncg
Assessment @UNCG
  • Office of Planning & Assessment
  • Institutional Research
  • Student Affairs Assessment
  • Institutional Effectiveness Committee
  • Student Learning Enhancement Committee
libqual 2008
Libqual+ 2008
  • Improved signage
  • Purchased new furniture
  • Added vending
  • Added additional computers/tech checkout
  • Marketing campaign to UNCG staff
uncg staff survey
UNCG Staff Survey
  • Conducted follow up survey
  • Developed marketing campaign
    • Visited Staff Senate
    • Added to new staff orientation
    • Developed brochure
  • Staff checkouts increased 31% 2010-2011
mystery shopper
Mystery Shopper
  • Gain knowledge of user experience beyond surveys
  • Administered first in 2010
  • Developed training for staff and students
  • Repeated in 2012 with improved scores
  • Helped enhance culture of excellent customer service
digital media commons
Digital Media Commons
  • Conducted needs assessment survey in 2010
  • Confirmed that there was no assistance at UNCG for students for media projects
  • 70% of respondents indicated they would have appreciated help
libraries spaces
Libraries’ spaces
  • Collaborated with Interior Architecture class
  • Examined Jackson Library and Schiffman Music Library
  • Met with staff
  • Posted projects with recommendations on blogs
student learning
Student Learning
  • Established Student Learning Outcomes for information literacy
  • Set targets for specific outcomes each year
  • Enter data into reporting system
  • Prepare information literacy assessment report each year
  • Libraries’ project won campus award for assessment!
climatequal
ClimateQual
  • Conducted Fall 2011
  • Presented overall results at staff meetings
  • Identified top 3 items to address
  • Held discussion groups
  • Will conduct focus groups
communication
Communication
  • Annual assessment report
  • Institutional Effectiveness report included in Libraries’ annual report to Provost
  • Results shared in staff meetings
  • Results posted on Lib Guide
what else could we be doing
What else could we be doing?
  • Collections assessment
  • Special Collections
  • Communication
future plans
Future plans
  • LibQual+ 2012
  • Value of Academic Libraries
  • Faculty research needs assessment
assessment libguide
Assessment LibGuide
  • http://uncg.libguides.com/libassessment
ad