Assessment @ the uncg university libraries
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Assessment @ the UNCG University Libraries. ASERL Meeting November 13, 2012 Atlanta, GA Kathryn Crowe Associate Dean for Public Services [email protected] About UNCG. Public University University of North Carolina system 17,500 students 1,000 faculty. About the University Libraries.

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Assessment @ the uncg university libraries

Assessment @ the UNCG University Libraries

ASERLMeeting

November 13, 2012

Atlanta, GA

Kathryn Crowe

Associate Dean for Public Services

[email protected]


About uncg

About UNCG

  • Public University

  • University of North Carolina system

  • 17,500 students

  • 1,000 faculty


About the university libraries

About the University Libraries

  • Jackson Library

  • Schiffman Music Library

  • 1.2 million book volumes

  • 37,000+ e-subscriptions

  • 500 databases

  • Approximately 100 faculty and staff


Who is responsible for assessment

Who is responsible for assessment?

  • Associate Dean for Public Services coordinates

  • Assessment and Institutional Effectiveness team

  • Graduate student


Assessment plan

Assessment Plan

  • The UNCG University Libraries engage in ongoing and sustained assessment to ensure:

    • The Libraries' collection, services and facilities are meeting user needs

    • Planning and decision-making are based on informed evidence

    • The Libraries are fulfilling its mission and goals

    • The Libraries foster a culture of assessment

    • The Libraries comply with UNCG institutional effectiveness requirements


Annual assessment plan

Annual Assessment Plan

  • Identify projects

  • Determine method, outcome, team

  • Tie to University Strategic Plan

  • Post results on Assessment LibGuide

  • Post report with follow up


Assessment @uncg

Assessment @UNCG

  • Office of Planning & Assessment

  • Institutional Research

  • Student Affairs Assessment

  • Institutional Effectiveness Committee

  • Student Learning Enhancement Committee


And now about some of our projects

And now about some of our projects

What

Why

How

So what?


Libqual 2008

Libqual+ 2008

  • Improved signage

  • Purchased new furniture

  • Added vending

  • Added additional computers/tech checkout

  • Marketing campaign to UNCG staff


Uncg staff survey

UNCG Staff Survey

  • Conducted follow up survey

  • Developed marketing campaign

    • Visited Staff Senate

    • Added to new staff orientation

    • Developed brochure

  • Staff checkouts increased 31% 2010-2011


Mystery shopper

Mystery Shopper

  • Gain knowledge of user experience beyond surveys

  • Administered first in 2010

  • Developed training for staff and students

  • Repeated in 2012 with improved scores

  • Helped enhance culture of excellent customer service


Digital media commons

Digital Media Commons

  • Conducted needs assessment survey in 2010

  • Confirmed that there was no assistance at UNCG for students for media projects

  • 70% of respondents indicated they would have appreciated help


Digital media commons opened in 2012

Digital Media Commons opened in 2012!


Libraries spaces

Libraries’ spaces

  • Collaborated with Interior Architecture class

  • Examined Jackson Library and Schiffman Music Library

  • Met with staff

  • Posted projects with recommendations on blogs


Schiffman music library

Schiffman Music Library

Before

After


Student learning

Student Learning

  • Established Student Learning Outcomes for information literacy

  • Set targets for specific outcomes each year

  • Enter data into reporting system

  • Prepare information literacy assessment report each year

  • Libraries’ project won campus award for assessment!


Climatequal

ClimateQual

  • Conducted Fall 2011

  • Presented overall results at staff meetings

  • Identified top 3 items to address

  • Held discussion groups

  • Will conduct focus groups


Communication

Communication

  • Annual assessment report

  • Institutional Effectiveness report included in Libraries’ annual report to Provost

  • Results shared in staff meetings

  • Results posted on Lib Guide


What else could we be doing

What else could we be doing?

  • Collections assessment

  • Special Collections

  • Communication


Future plans

Future plans

  • LibQual+ 2012

  • Value of Academic Libraries

  • Faculty research needs assessment


Assessment libguide

Assessment LibGuide

  • http://uncg.libguides.com/libassessment


  • Login