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Knowledge Support Services at National Central Library

Pacific Neighborhood Consortium 2009 -D igital Archives as Elements of Social Software-. Knowledge Support Services at National Central Library. Karl Min Ku, Director-General Academia Sinica 06/10/2009. Agenda Goals, Intention & Importance Contents-IR & SR Services- INCL

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Knowledge Support Services at National Central Library

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  1. Pacific Neighborhood Consortium 2009 -Digital Archives as Elements of Social Software- Knowledge Support Services at National Central Library Karl Min Ku, Director-General Academia Sinica 06/10/2009

  2. Agenda • Goals, Intention &Importance • Contents-IR & SR • Services-INCL • (1)Design Concept • (2)Models & Functions • (3)Development Planning • (4)Processing & Effect • 4.Expected Contribution

  3. 1. Goals, Intention & Importance NCL Knowledge Support Services : ★Goals: To be the digital knowledge center of Taiwan ★Intention: To set up a system that provides ancillary services for procuring knowledge. ★Importance: NCL is responsible for Taiwan’s library collection and services and vitally concerned with facilitating knowledge acquisition for Taiwan’s readers.

  4. 2. Contents1/2-IR ★IR: Institutional Repository (1) Ancient documents (rare books, rubbings of bronze and stone inscriptions, etc.) (2) All new books published in Taiwan (3) All PhD and MA theses published in Taiwan (4) All Periodicals published in Taiwan (5) Government publications (official gazettes, administrative documents, etc.)

  5. 2. Contents2/2-SR ★SR: Subject Repository (1) Subject: Taiwan Taiwan Memory, Taiwan Hakka Digital Library, Taiwan Local Documents, Taiwan Arts and Literature, Taiwan Humanities, Taiwan Family History (genealogy), Taiwan Websites etc. (2) Subject: Sinology Publications, Combined collections of Ming dynasty authors, International Sinologist Dissertation, Newsletter for Research in Chinese Studies, etc. (3) Subject: News Video on demand (VOD), Newspapers, Contemporary Literature and Historical Resources, etc. (4) Subject: Library Union Catalog, Bibliographies, Directories, Cataloging, etc.

  6. 3. Services- INCL (1)Design concept (2)Models & Functions (3)Development Planning (4)Expected contribution (5)Processing & Effect

  7. (1)Design concept 1/3 : Name 7 INCL (National Central Library) • I~Mine (My digital library) • Individuality • Information • Integration • Interactivity • Intellect

  8. (1)Design concept 2/3 : Portal Audiovisual Database Weather Report Map Information NCL Email Calendar Albums Personal Information Bibliographic Information Events etc. NCL Announcements iNCL NCL News Discussion Forum Meeting Schedule Application Systems Current News Blogs External Email External Environment • Limits of system authority depend on • users’ levels & profession. 8

  9. (1) Design concept 3/3 : Web2.0 Commercial events Other users Bilateral communication Links Unique content created and controlled by the user Documents, Pictures, Audiovisual, Etc Interaction Merging Multi-functional web platform Exchange Social groups Sharing, notifying Export Participative Infrastructure Exchange Photo and audiovisual sharing website Blogs Source: MIC, Institute for Information Industry ) Website with network effects 9

  10. (2) Models & Functions1/3: Webpage • ★Key in user’s number &password • →The individual Webpage appears： • Individual has registered with the system • Individual has never registered with the • system. • Individual information( schedule, mail…) • *Users design their own webpage content • ex:NCL information, e-news, blog etc. 10

  11. (2) Models & Functions2/4: Use 14 ★Readers (external users)： • Information Search:PhD and MA theses, scanned images of ancient documents, special collections exhibits etc. • Notifications:NCL announcements, new books, arts activities etc. • System services：Online services (forms and applications of all types, registration, downloading, etc.) e-learning platform, licensed database, etc. • Personal information：calendar, online news, personalized notifications, etc. (such as reminders of new books added to the collection or upcoming courses the individual has registered for)

  12. (2) Models & Functions3/4: Use ★Readers (external users)： • Individual information management： Connects to all of the individual’s information consolidated on the NCL system, such as basic information, learning information, usage status, etc. • Web2.0： NCL blog, NCL Discussion forum, voting etc. • Related links： Cooperating organizations, online dictionaries, Google, etc. 15

  13. (2) Models & Functions4/4: Use • ★ Colleagues (internal users)： • Notifications: NCL announcements, meeting notices, email notifications , etc. • Administrative system: processing of administrative documents, operations management, collection search • Individual data: mailbox, calendar, online news, personalized notifications(such as reminders for courses one has registered for, salary transfer, abnormal login/logout record) • Individual information management: Connects to all of the individual’s information consolidated on the NCL system (such as basic information, service history, research records, awards and merit, usage status, etc.) • Web 2.0: NCL blog, NCL discussion forums, voting, etc. • Information search: PhD and MA theses, scanned images of ancient documents, special collections exhibits etc. • Related links：Cooperating libraries, online • dictionaries, Google, etc. 16

  14. (3)Development planning1/2: Key aims • Satisfaction with the content: • knowledge and service • Front-end use: • accuracy, convenience, and user friendliness • Back-end management: • easy to administer and maintain. • Satisfaction with scope of use: • all of NCL’s internal users and different • kinds of external users. 17

  15. (3)Development planning2/2: Critical Items • Establish a singular and unified portal • Implement single sign-on (SSO) • access for other services • Develop all of NCL’s related services • Link to related web sites 18

  16. 2009April-August: implementation of planning Established a trial commission (NCCU Computer Center) →Unified planning 2009 September-December：detailed needs survey and verification Established a survey committee →Internal and external detailed needs survey and verification 2010 January-April (contingent on funding): System analysis and design 2010 May-August：System development 2010 September-October：System testing 2010 November-December：System switching 2011 January-February：System formally launching （Estimated time: 22-24 months） (4)Processing & Effect1/2: Processing 19

  17. (4)Processing & Effects2/2: Effects • Our colleagues will be asked to bear with • these changes: • Disruption of customary usage patterns • Increase in system security management • Facilitation of rapid expansion of resources- if users grow rapidly in number • Difficulties in control and management of • projects- due to the use of new technology • Initial content may be harder to complete- • as a result of unfamiliarity with the • new concept.

  18. 4.Expected Contribution ★Create a personalized digital service space. ★Set up a unified digital knowledge portal ★Establish a flexible, digital expansion platform ★Construct a solid foundation for the development of “Library 2.0” 21

  19. Thanks Q & A 22

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