ITM v6.2.1 Overview

1. ITM 6.2.1 OverviewMike Hau Premium Services Analyst October 2008

2. ITM v6.2.1 Overview • Dynamic Thresholding • Remote Monitoring and Agent Builder • Infrastructure improvements • Other enhancements

3. Dynamic Thresholding February, 2008

4. ITM v6.2.1 Dynamic Thresholding • Self learns baseline data and sets thresholds using real-time and historic data to set reliable thresholds. • Works with all solutions (agent and agentless, custom and out of the box) • SMEs who know their resource’s behaviours and business requirements may now directly manage thresholds for their resources

5. Dynamic Thresholds Fixed Thresholds Adaptive Thresholds • Same thresholds all targeted agents • Customized to individual agent / resources • Effective based on schedule • Derived based on local needs and observations • Derived based on history or Data warehouse analysis • Derived based on external analytical product

6. Dynamic Threshold Examples Agent B CPU_WarningCPU >= 85% CPU_Warning SituationCPU >= 75% Agent C CPU_WarningCPU >= 80%from 8AM – 5PM TEMS Agent D CPU_WarningCPU >= 90%during weekend Agent A CPU_WarningCPU >= 75%on day 30 or 31 of month Agent E CPU_WarningCPU >= 90%Only after 10 Minutes

7. ITM 6.2.1 Dynamic Thresholds Policy Editor Policy Editor The Policy Editor allows for easy creation of policies, which can be created and managed at the TEMS or edited on the monitored servers and synchronized. HUB TEMS ITM Enterprise Management AdaptiveMonitoringPolicyRepository Remote TEMS ITMAgent ITMAgent Centralized Editing LocalThresholdPolicy LocalThresholdPolicy LocalEditing

8. Remote MonitoringandAgent Builder

9. Remote Monitoring Initiative • Develop out of the box remote monitors to supervise the health of a IT environment from a small set of centralized servers • Reduced administration, maintenance, roll out costs by limiting the amount of software installed on customer servers • Leverage standard protocols to gather metrics, such as WMI, CIM, SNMP, ICMP, HTTP, SSH, etc. • Provide a path for graduated customer investments • Keep new remote agents lightweight to satisfy simple monitoring needs • Traditional deep on-the-box agents for “core” business servers • Expand remote monitoring capabilities in the Agent Builder

10. TEP Console HubTEMS TEPS Remote TEMS Agent Builder Based Remote Agent Agent-less: SNMP V1, V2C, and V3 Agent-less: CIM Agent-less: WMI, Perfmon, Event Log Agent-less: JDBC Agent-less: HTTP/HTTPS Agent-less: SSH/RXA Agent-less: JMX Agent-less: ICMP Remote Monitoring with the Agent Builder TDW WH Proxy Log File Scripts WMI, Perfmon, Event Log Availability Red Dashed lines are work in 6.2.1 Green Dashed lines are future work

11. Sub-node agents • One agent can represent more than one monitored entity • Multiple remote systems in one agent • Multiple instances of an application • One agent can represent different types of entities • Build one agent which can monitor different sets of data on different systems • Consolidate monitoring definition (fewer agent types and instances) • More flexibility in TEP display and data collection • Allows ITM 5 users to mimic profiles/profile managers

12. Improvements in Infrastructure Performance, Management and Reliability

13. Remote Agent Deployment • Parallel and asynchronous agent deployment • Enhanced CLI to deploy and query status • Workspaces to display status of deployment • Specification grouping (Static groups) for deployment • Other agents: Netcool SSMs and ASMs • Create SPB package for use with TPM/TCM tools • Create specific install agent images

14. 64 bit Integer Support • Enables ITM 6.2 agents to include 64-bit data values in their monitoring data delivered by the agent framework to the TEMS, examined and processed by the TEMS, displayed by the TEPS, and ultimately warehoused and processed again by the Summarization and Pruning Agent

15. Event Slot Customization • New Event Map Editor in the TEP will provide the following features for customizing events : • Allow user to specify the TEC event classname • Allow user to specify individual slot names • Allow user to select a list of attributes (from different attributes tables if the situation uses them) to be include in the TEC event • Allow user to specify optional format modifier for a slot value (eg. timestamp format modifier) • Allow user to specify free form msg slot with variable substitution. • Includes wildcard capability for mapping groups of events

16. Other Features • Situation Grouping: Provide ability to create/edit groups of situations and then distribute them into your monitored environment • Provides meaningful way to organize situations • Builds upon User Groups delivered in 6.2 and work towards support of grouping for all ITM ‘objects’ as part of granular security • UA IPv6 Support • Single Sign On (SSO) with Java Webstart Client • FIPS compliance for TEP/S • Initial integration with the context menu service (CMS) • Allows for early TIP integration in 6.2.1 • Provides CMS definitions for launch points from TIP into TEP • TBSM dependency • Extend current Find support to the Navigator view • Allows customers to more efficiently find managed nodes in a very large environment

17. Dynamic Workspace Import/Export • Enhance current workspace import/export capabilities • In addition to existing base workspace definitions the customer can now import/export queries and logical navigator definitions. • Provides enhanced quality to support new/additional workspace definition updates

18. Zoom Function • A zoom is activated by clicking on a chart with the left mouse button to specify a start point, dragging the mouse, then releasing the mouse button at a desired end point. • When the button is released the axis will reset to the specified span. • Pressing the ‘Esc’ button will zoom back to the original time span

19. Six Key Themes for ITM 6.3 • Security • Large Scale Management / Increased ROI • Resiliency • Warehousing / Reporting • Install / Deploy / Config / Packaging • Serviceability