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TRAINING DEPARTMENT REPORT

TRAINING DEPARTMENT REPORT. Presented by Eric. 25 Dec 2009. 1. 4. 3. 2. Built New Training Center & Dept. Trained agency force. Developed trainers. Evaluated training criteria. ENGAGED PROJECTS IN 2009. 2009. Training. 1.Making training program &Regulation 2.Developing trainers.

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TRAINING DEPARTMENT REPORT

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  1. TRAINING DEPARTMENT REPORT Presented by Eric 25 Dec 2009

  2. 1 4 3 2 Built New Training Center & Dept. Trained agency force Developed trainers Evaluated training criteria ENGAGED PROJECTS IN 2009 2009

  3. Training 1.Making training program &Regulation 2.Developing trainers 2008 Mar 09 Sep 09 Nov 09 Building New Training Center &dept. DN CT Training Planning Dept. HCM HN 2009

  4. 5416 5655 Training New Agent REGISTER SHOW UP FIRST DAY FINISH COURSE TAKE TEST PASS TEST 59% 2009

  5. Training Programs for new agent PA & FFC 7 DAYS PFC 3 weeks WORKSHOP • Field training : • Product features • Sales skill • Prospecting • Making appointment • Handling objections • Fact finding • Presenting solution • More sales skills : • - Customer care • Questioning skill • Set up Objective • …. Insurance knowledge & Sale skill 2009

  6. Training Programs for SM DSS PA & FFC 7 DAYS RSS WORKSHOP More leadership skills: • Presentation • Training AG • Time management • Motivation • Communication • Leadership Insurance knowledge & Sale skill Recruiting skill Coaching skill Trained 157 SMs 2009

  7. Training Programs for BM Orientation WORKSHOP BM MEETING • More BM Skill: • Effective meeting • Solving problems • Professional image • Set up objectives • Leadership • Empower   • 7 habits to success • Interview & selection • Negotiation Deliver workshop 1 or 2 times/ month Introduce company Compensation Career path Trained 14 BMs 2009

  8. Develop New Trainers 3 MONTHS LATER DELIVER FFC 1MONTH DELIVER PA REAL CLASS REAL CLASS REHEARSAL REHEARSAL TCA TCA FFC PTT PA 2009

  9. Develop Experience Trainers DELIVER WS REAL CLASS REHEARSAL ADVANCE WORKSHOP SELF-DEVELOPING TEAM WORK CONDUCTING 2009 COACHING

  10. How to Increase Training Quality 2009

  11. Training Evaluation on May 2009 Avg. 78% Avg. 22% 2009

  12. Training Evaluation on Nov 2009 Avg. 95% Avg. 5% 2009

  13. PLAN NEXT YEAR - 2010 2010

  14. 1 5 2 4 3 Factors of training environment in 2010 Enforce company regulation Focus on training program for SM Increase training quality Design more training programs PROJECTS IN 2010 2010

  15. 1. Factors of training environment in 2010 EXTERNAL • Recruit by other insurers • More job opportunities TRAINING DEPT. INTERNAL • HN & HCM Stop recruiting AS • Only mass recruit but don’t develop AG • Set up more advance training courses 2010

  16. 2. Enforce company regulation Company Regulation Training new agent Test BDO Deliver Educated in morning meeting 2010

  17. 3. Focus on training SM SM (2YEAR) SM (0.5~1 Year) Pre SM Workshop • Presentation • Time management • Motivation • Communication • Leadership • Offer: • RSS • DSS • WS Advance workshop: More skills to promote to higher position (BM) 2010

  18. 4. Increase training quality GOOD COMPETENCES OF AGENT Good Training program Good coaching PFC Good Trainer • More Advance Training Programs • Adjust training material to be suitable to market timely Develop BDO & SM to deliver PFC • Increase abilities • Service attitude • Performance review 2010

  19. 5. Design more advance training programs From Head office • Revised base on: • MOF Requirements • Marketing ways in VN • Trainee Profile Copied to Vietnam Design new Revised 2010

  20. Thank You & Happy New Year

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