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TECHNOLOGY ADVANCEMENT AND OUTREACH. Hosted by :. Sarah Kirchen Drew Bittner Scott Minos Eric Barendsen. January 21, 2010 Room 5E-081 Call In #. Web Coordinators Meeting. Around the Room – Drew Bittner, DOE (15 min) Mobile Update – Alex Clayborne, EES (5 min)

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technology advancement and outreach


Hosted by :

Sarah Kirchen

Drew Bittner

Scott Minos

Eric Barendsen

January 21, 2010

Room 5E-081

Call In #

Web Coordinators Meeting

eere web coordinators meeting

Around the Room – Drew Bittner, DOE (15 min)

Mobile Update – Alex Clayborne, EES (5 min)

Library Update - Alex Clayborne, EES (5 min)

ITP Usability - Wendy Littman, EES (15 min)

FEMP Customer Survey – Gabe Boeckman, NREL (10 min)

Energy Savers Facebook – Allison Casey, NREL (5 min)

Redesign update – Leslie Gardner, NREL (5 min)

Wrap Up – Drew Bittner, DOE (5 min)

Agenda – January 21, 2010

EERE Web Coordinators Meeting
mobile update
Mobile Update
  • First in production? Geothermal!
  • All sites in production by this Friday
  • You can still create alternate pages
  • Sniffer script is in place
  • Thank You…

ITP Usability Study

  • Project background
  • The plan
  • Where we are, where we’re going
itp usability study
ITP Usability Study

Less Usable Design = More Hidden Costs


Help desk

Product revision


Detailed design

UI structure

User tasks/

bus goals


downstream costs

Rush through

these steps

Resource investment

Inspired by: Human Factors International

More Usable Design = Less Hidden Costs

ITP Usability Study


downstream costs


Help desk

Product revision


Detailed design

User interface structure

User task analysis/business goals

Incorporating usability

techniques early on

Resource investment

Inspired by: Human Factors International

ITP Redesign Phase I: User Research

ITP Usability Study

In our user research phase, we will:

  • Identify target audiences, top tasks.
  • Identify ITP’s goals for the site.
  • Establish a usability baseline for the existing site so we can measure and ensure redesign success.
  • Develop recommendations for redesigning the site and implement “quick fixes.”
Goal 1: Identify Target Audiences, Top Tasks

ITP Usability Study

To help us identify target audiences and their top tasks, we are:

  • Reviewing existing sources of data about ITP site users that could provide information about who is using the site, why, and their “pain points.”
  • Identifying ITP’s target audiences.
  • Identifying gaps in our existing data and collecting additional data to address those gaps.
Goal 2: Identify ITP’s Goals for the Site

ITP Usability Study

To help us align our user’s goals with the organization’s goals, we discussed ITP’s business goals at the December off-site meeting.

Goal 3: Establish a Usability Baseline

ITP Usability Study

Assess how easy it is for users to accomplish their top tasks using the existing site. To do this we will:

  • Observe 10-20 users as they try to complete a series of tasks.
  • Interview participants.
Goal 4: Provide Recommendations/Quick Fixes

ITP Usability Study

The research phase will culminate in:

  • Providing concrete recommendations on redesigning the rest of the site during the next phase.
  • Implementing quick fixes we identify to help align with ITP’s goals and make it easier for users to complete top tasks.
Future Phases

ITP Usability Study

The next phases will involve:

  • Removing content that is rarely used.
  • Adding content users have requested.
  • Altering the organization of the content based on the results of card sorts and wireframe tests with users.

Iterative usability techniques will be incorporated throughout these phases.

Where We are Now, Where We are Going

ITP Usability Study

So far, we have:

  • Written a project charter for Phase I
  • Conducted stakeholder interviews
  • Compiled existing sources of user data, and identified gaps

January/February -

  • Conduct an online user survey
  • Interview members of the Information Center staff
  • Compile statistics and Web log information
  • Develop user profiles/personas for our target audiences
  • See how we can align ITP’s Web site goals with user goals
  • Start planning the baseline usability study for the existing site

March -

  • Carry out the baseline usability study on the existing site

April -

  • Develop recommendations for redesigning site/implement quick fixes

ITP Usability Study

Questions and Contact Information

Wendy Littman

[email protected]


femp web site customer survey

Project goals:

Assess FEMP target audience needs (and differentiate from general public trends available through traffic reports)

Establish if Web site content is meeting the needs of respondents

Examine the usability of the current site architecture

Ensure the Web site refresh improved the user experience

Survey audience:

Federal energy managers and on-site contractors only

Distributed using FEMP Central targeted distribution lists

Responses collected August through September

423 total responses (~10% response rate)

Compare responses against 2005 survey

Report available upon request

FEMP Web Site Customer Survey
femp web site customer survey6

Integrating survey feedback

Focus on case study development

Enhanced navigation and home page links

Training database and on-demand modules

Tools to spur collaboration across agencies

Video and multimedia file creation

Further usability testing and user feedback mechanisms

FEMP Web Site Customer Survey
energy savers facebook page

Energy Savers Facebook page

Launched September 2009

814 fans

286 interactions

Nearly 5,000 page views

990 unique page views

Energy Savers Facebook Page
eere web redesign status

Home page

Landing pages

Home page

Program template

Usability testing

Audience analysis

EERE Web Redesign Status
wrap up

Next Meeting

Thursday February 18, 2010

1:30 PM – 3:00 PM

Room 5E-081

Wrap Up