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Electronic Information System for Civil Registration and Administrative Services

European eGovernment Conference 2003 7-8 July, Como, Italy. Electronic Information System for Civil Registration and Administrative Services. Toma Bussarov Department of Civil Registration and Administrative Services, Bulgaria. Introduction.

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Electronic Information System for Civil Registration and Administrative Services

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  1. EuropeaneGovernmentConference 20037-8 July, Como, Italy Electronic Information System for Civil Registration and Administrative Services Toma BussarovDepartment of Civil Registration and Administrative Services, Bulgaria

  2. Introduction • The Information System for Civil Registration and Administrative Services (CRAS) is a centralized store for personal data of all Bulgarian citizens • Citizen identification is done using Personal IDs (similar to SSN) • Stored data include names, addresses, marital status, parentage, relatives, etc.

  3. CRAS - A Backward Glance • 1978 – Foundation • 1994 – Regional storages unified in one • Implemented on IBM mainframe • Access to data • WAN connections and terminal programs with limited functionality • Expensive and unreliable • Accompanied by number of difficulties • 2000 – CRAS Internet infrastructure set-up

  4. The CRAS Reengineering Project … • The new CRAS system started April 2001 • Provides eServices • Web access to stored personal data • Web access to Election Rolls • Built on modern technologies – PKI, SSL encryption, digital certificates, Internet enabled, reliable & high-performance development tools and platforms, etc.

  5. Web access to stored personal data e-Service • Extended and enriched functionality • Contributes to borderless government • Government employees at any level could access stored data • In a fast, reliable and cost effective way • Using only browser and smart card • With no paper work • Retrieve generalized and statistical data

  6. Web access to stored personal data e-Service (cont.) • Lowered Total Cost of Ownership (TCO) • More than 70 Local Authorities have access, serving about 5.2 million people • Government administrations are automatically notified for citizens’ personal data changes

  7. Web access toElection Rolls eService • Started for elections in October 2001 • No other similar services • All Bulgarian citizens could check quickly their data in the election rolls and to find their exact votingplace via Internet • 24x7 availability

  8. Future plans • The CRAS system is going to establish as a central personal data repository • Play central role in new eGov project by providing data using XML schemas • Some Local Authorities started projects targeting one-stop shopping using integration with CRAS eServices • Provide new widely accessible eServices

  9. Conclusion • The CRAS department was distinguished as leading in the field of eServices in Bulgaria • The eServices provided by CRAS promote borderless government and Central-Local government cooperation in a new way • Local authorities using CRAS services serve more than 65% of Bulgarian population

  10. Q&A Toma Bussarov tbussarov@grao.government.bg http://grao.government.bg/en/

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