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Ouagadougou , July 2012 Pels, IRC

West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program. Update on Knowledge Management Capacity Building regional organisations Group work Learning & Sharing. Ouagadougou , July 2012 Pels, IRC. Objectives of this session: Update on WA-WASH KM work 10

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Ouagadougou , July 2012 Pels, IRC

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  1. West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program Update on Knowledge ManagementCapacity Building regional organisationsGroup work Learning & Sharing Ouagadougou , July 2012 Pels, IRC

  2. Objectives of this session: • Update on WA-WASH KM work 10 • What has been done until today • What is expected of WA-WASH partnersfor KM • Capacity Building regional organisations 10 • What changed • Tour d ’horizon desk research • Group work Learning & Sharing • Work in country teams: KM team to chair 40 • Plot partner/ other Learning & Sharing mechanisms • What CB is needed • Plenary reporting back group work 20

  3. West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program Update on Knowledge Management What has been done until today

  4. West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program

  5. West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program

  6. Knowledge Management? West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program • Make primary information flow (IM) • See next slide (NOT ADMIN INFO) • Share knowledge (KS) • See following slide • For engineers K = I*(ESA) or in text: knowledge is information in use. • KM => KS..IM => KS....IM => KS + IM Experience | Skills | Attitude

  7. Information management West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program • Key to success: • WA-WASH KM-team = YOU! • After Action Review (AAR) method = simple • Contact person (+ 1st in line) at every partner • Up-to-date • Calendar of events / Who = who list • Activities • GIS • IT support = tools!

  8. Knowledge sharing West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program • Key to success: • WA-WASH KM-team • Back to back with meetings (like now ☺) • Document sharing processes => FIU lead • Up-to-date • WHEN/WHO Calendar of events / Who = who list • WHAT/HOW Documents (WPs, Press releases, PPTs, ANYTHING) • WHERE GIS • IT support = tools!

  9. .... KM links to West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program • Communication • Monitoring / Evaluation • Learning / Knowledge sharing • Information management / GIS database • IT use! • ..... sustainability

  10. Lessons WAWI I & II West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program • Begin as you mean to go on / KM team at the start • Need of key contacts in partner organisation • Regular communication in the KM team • Central repository for information • WHEN/WHO Calendar of events / Who = who list • WHAT/HOW Documents (WPs, Press releases, PPTs, ANYTHING) • WHERE GIS • Needs in-continent office • Language barrier!

  11. Literature West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program

  12. West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program

  13. WA-WASH Central KM team West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program Burkina Faso, Salouka Mali, Koné Ghana, Otum The Netherlands, Bury Niger, Ousmane The Netherlands, Pels

  14. West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program • Build network in the WA-WASH partnership • Use ICT • Chrome / Google +, mail, groups, drive, calendar, CLOUD connect, Picasa, YouTube / SoundCloud / Microsoft + / Skype • #WAWASHKM • Coming: Drupal / DropBox / Twitter / Facebook page • Run mail list: https://groups.google.com/forum/?fromgroups#!forum/wawash • Populate blog / GLOWS portal • www.ghana.globalwaters.net / www.globalwaters.net / www.niger.globalwaters.net / www.burkinafaso.globalwaters.netwww.mali.globalwaters.net • Keep Google WA-WASH / WASH sector country Calendar current • https://www.google.com/calendar/b/0/embed?src=fh72rdniukfmssvh9r4up664jo@group.calendar.google.com • Collect sector documents • Take inventory activities • http://www.akvo.org/rsr/project/447/ • Use AKVO Really Simple Reporting ….. Or alike in GLOWS portal

  15. GLOWS website West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program

  16. Ghana country blog West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program

  17. AKVO RSR Rain foundation West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program

  18. AKVO RSR project example West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program

  19. Step 1 Country Plans Take stock of activities by WA-WASH Step 2 NOW Platforms for dialogues / learning & sharing where capacity is build Take stock Step 3 GLOWS Portal Make information flow: • Within WA-WASH • Within platforms • Within sector • Towards public West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program

  20. West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program

  21. West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program

  22. West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program

  23. West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program Update on Knowledge Management What is expected of WA-WASH partners for KM

  24. West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program Step 1 KM team Kick-off workshop July 9-14, 2012 Step 2 NOW Staff of WA-WASH partners needed to join the KM country team Step 3 GLOWS Portal Make information flow: • Within WA-WASH • Within platforms • Within sector • Towards public

  25. West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program Information flow Browse Reports Portal / Blogs Reports … Reports … Reports Stories *) Stories *) Nodes WA-WASH • Global • USAid • FIU / IRC • Country manager • Country platforms • WA-WASH Partners • Partner platforms • Implementers • Community • Beneficiary Sharing & Learning RWSN / WWF etc … … … Learning / Sharing Learning / Sharing? Learning / Sharing …. Management? *) Sustainable? *) *) Triangulation field fact finding missions needed.

  26. West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program

  27. Collect, Compare, Connect, Communicate, Capacitate, Contact, Codify, Channel … West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program Compare Communicate Collect Connect Communicate Contact Channel

  28. West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program • In every WA-WASH partner in every country staff (at least one) to join the country KM teams. • To make the information flow • To take stock of activities • To co-edit the country calendar • To … • FUI BF / Miami to work on Information systems

  29. Triangulation fact finding field research West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program

  30. West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program • WAWI (WA-WASH predecessor) • No legacy!!!! • World Vision / WaterAid / CARE have bits and pieces • Let us not re-invent the square wheel again … WAWI legacy

  31. West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program Knowledge Management is about POWER, ACCESS and LANGUAGE Green • Mailing-list • Network • Google Cloud • Co-creation • Partnership • Social media • Public calendar • Open data / open knowledge (WB) Red Mail C.C. and B.C.C Hierarchy MsDOS Teaching Project Reports Hidden agenda Information on a need-to-know basis Orange Mail To Silos DropBox Telling Program Website / portal ‘No’ agenda Empowered secretariat I leave it to you to score WA-WASH to figure out challenges

  32. West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program Capacity Building regional organisations What changed

  33. Capacity building Regional Organisations National Organisations West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program IR D: Strengthen regional enabling environment for integrated WASH CB of regional organisations to strengthen the potential in WASH advocacy, KM and networking Activities: 4.1 to 4.4. IR C: synergies between WASH, Food security and Climate Change CB of national organisations to integrate WASH and food security programmes and adapt to climate change. Activities: 3.1 to 3.3 Communities Local governments IR B: Improved sustainability of WASH services CB of local authorities / water service providers to plan, invest, operate and monitor WASH services Activities: 2.1 to 2.5 | 4.2.1. IR A: Accelerated access to improved WASH services CB of communities and HH to use water and sanitation facilities and adopt hygiene behaviours Activities: 1.1 to 1.7 | 2.2 | 2.5

  34. Re-focus of Inventory West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program • There is no WASH regional organisations as such in West Africa • EAA (WSAfrica = former CREPA) has ambitions… • The regional organisations are not WASH related and don’t hold any mandate on WASH

  35. Re-focus of Inventory West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program • 2009 ANEW: Analysis of Water and Sanitation Policies and Status of IWRM in Africa & Advocacy capacity assessment of African civil society on water supply and sanitation

  36. Re-focus of Inventory West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program • A number of questions that need to be answered to help develop a CB program. • A study would help identify which learning and knowledge platforms the program should be part of to make sure that the knowledge and learning created during WA-WASH are part of a bigger picture and to make sure that the steps and learning taken during this program are known by the sector. • After having identified the platforms, the assessment will look in the capacity of those platforms to be a place of exchange of information. These platforms will play their role in the WASH sector. It will help in identifying capacity gaps and the program would then build capacity of the selected platforms, mainly through the knowledge management activity handled by IRC. • One important point is that the study should not limit itself to NGOs platform but should include any kind of learning platform existing on WASH in each of the 3 countries: Burkina, Ghana, and Niger and eventually Mali if and when activities are allow back. We agreed that this is an important aspect of capacity building and IRC should go ahead with it.

  37. Capacity Building Setting West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program • WAWASH includes a CB component geared towards decentralised organisations (IRC) and academic institutions (Unesco) in each country, and intra-regional organisations (FIU). • While developing the workplan in each country last year, it became clear each partner would carry on CB activities to implement its part of the programme. The planned CB activities are in direct relation with each partner’s project and essential to the success of the WAWASH programme. • WAWASH also includes the assessment of WASH capacities of governmental agencies and non-governmental organisations (conducted by IWA) and the assessment of capacities of WASH Learning & sharing platforms (conducted by IRC), in each country. Based on these assessments, it will be possible to identify the gaps in planning and construction, operation and financing, social mobilisation, as well as gaps in learning and sharing information and knowledge, in each country. Then based on each partner’s CB plan, it will be possible to identify the gaps that our programme will address by August 2015 and to figure out overall WAWASH contribution to meet capacity needs. • WAWASH seeks to develop approaches, methods, tools and capacities that will last after the programme ends (on top of infrastructure). It means that the CB materials developed under WAWASH should be made available to others and benefit not only to the direct audience / targets each partner will reach through its own activities. In order to embed and to scale-up WAWASH CB, one can seek for the integration of WAWASH trainings into existing curricula and, when possible, the attendance of non WAWASH partners to the training sessions each partner will organise. Other options are possible and will be discussed in the course of the forum.

  38. Capacity Building Roadmap West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program • During the first 2 days of the forum (16 & 17), IWA and IRC will present their assessment of WASH capacity gaps and all WA WASH partners will present their CB plan for each country where they work. It will be a good opportunity to touch base on each partner’s project and on the potential of our programme to bridge some capacity gaps. WAWASH partners will also discuss various options to levy our CB activities and ensure they survive WAWASH. Finally, the aim is to reach an agreement on a sharing mechanism (giving all of us access to all CB materials) and on a peer-review process allowing synergies when relevant. • At the end of these 2 days, a CB framework is designed for BF (and possibly for the other countries), as well as a strategy to enlarge our audience and levy our CB activities. • In parallel to the internal forum, IWA is organising a side event in order to validate the assessment of WASH capacities in BF with local stakeholders. • The last day of the meeting consists in an open forum where assessments of gaps in BF and the WAWASH CB framework for BF are exposed to local stakeholders (from high level to CBOs, including academic/training institutes). A round-table discussion will be facilitated to cover the different leverage options envisaged by WAWASH partners.

  39. WA-WASH partner input West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program • IWA and IRC present the results of the country assessments…… • Each partner presents the CB related activities planned in each country. A format is included in the attach to align our presentations (~15 min each) • IWA organises the validation side-event. • IRC introduces the Triple-S initiative to local stakeholders before the official launch of the programme on July 18.

  40. West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program Capacity Building regional organisationsLearning & Sharing platforms Tour d ’horizon desk research

  41. West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program Platforms in the WASH Sector in Ghana (Abu Wumbei RCN Ghana) • Sector annual conferences: • Mole conference (CONIWAS) • Ghana Water Forum (MWRWH) • NESCON (MLGRD) • Annual review meetings: • CWSA annual review platform (CWSA) • WaterAid annual review (WAG) • Unicef / Gov of Ghana annual review (Unicef / MLGRD) • Annual Learning Festival (SNV, N/R) • National/ Regional/ District level learning events: • National Level Learning Alliance platform (RCN) • DLLAP - Ashaiman, Hunni Valley & Mankessim – (TREND/ TPP) • Association of Water Boards (in the 3 Northern Regions) • WASH Stakeholder Collaborative Meetings (CWSA, UE) • Natural Resources & Environmental Governance Platform (KASA) • Essential Services platform (ISODEC) • Afram School of Learning (CONIWAS)

  42. West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program Platforms in the WASH Sector in Ghana (Abu Wumbei RCN Ghana) • Working Groups: • Water and Sanitation Sector Working Group (MWRWH) • National Technical Working Group on Sanitation (NTWGS) • National Environmental Sanitation Policy Coordination Council (NESPoCC) • SHEP Working Group (SHEP) • CLTS Task Force • Sanitation KMI Consortium • High Level Sector Retreat • MDG platform (Christian Council) • AID Effectiveness platform (SEND) • WASHTech LA (TREND / RCN) • Triple-S /WASHCost advisory group (IRC/ WD-MWRWH) • WASH Alliance - Ghana platform (WA-G)

  43. West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program • WASH LEARNING PLATFORMS AND ORGANIZATIONS IN GHANA • NATIONAL LEVEL LEARNING ALLIANCE PLATFORM www.washghana.net • COALITION OF NGOs IN WATER AND SANITATION MOLE CONFERENCE www.moleconference.org • MINISTRY OF LOCAL GOVERNMENT AND RURAL DEVELOPMENT NATIONAL ENVIRONMENTAL SANITATION CONFERENCE www.nesconghana.com • MINISTRY OF WATER RESOURCES WORKS AND HOUSING GHANA WATER FORUM www.ghanawaterforum.org • WATERAID IN GHANA WATERAID REGIONAL LEARNING CENTRE FOR CITIZEN ENGAGEMENT (RLCCE) • WEST AFRICA CIVIL SOCIETY INSTITUTE (WACSI) CAPACITY BUILDING FOR CSOs http://wacsi.org • GHANA WATSAN JOUNALIST NETWORK MEDIA ENGAGEMENTS www.gwjn.com

  44. CONIWAS Blog …. West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program

  45. Faso Calendar | L&S Opportunities West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program

  46. West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program • Literature: 2011 by IRC • Vers la gestion des connaissances et l’apprentissage sectoriel au Burkina Faso : comprendre les pratiques actuelles relatives à l’information et aux connaissances dans le secteur de l’eau et l’assainissement.  • Burkina Faso • Language and Access main problems • Continued ..

  47. West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program • Literature: 2011 by IRC • Flow information and sharing also in rural zones (80% population 2007) • Use telephones = access • Connection to global debate problematic (‘WASH language’ is English)

  48. West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program • Literature: 2009 by Eau Vive • ETAT DES LIEUX DES COLLECTIFS, PLATEFORMES ET RESEAUX D’ORGANISATIONS DE LA SOCIETE CIVILE DU SECTEUR EAU ET ASSAINISSEMENT DANS 6 PAYS DE L’AFRIQUE DE L’OUEST ET DU CENTRE • Mali, Niger and Burkina Faso • Synthesis report on West Africa

  49. West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program • Tout d’abord, chaque phase vient en son temps et il semble peu opportun de forcer le mouvement, en suivant les recommandations de M. Compaoré concernant la nécessité d’une approche portée par les acteurs locaux et non internationaux, et suivant un agenda et échéancier déterminés localement. Dans cette logique, peut-être que la simple collecte d’informations et la sensibilisation à la gestion des connaissances, si importantes actuellement, sont une étape logique avant de pouvoir espérer des échanges approfondis et plus complexes dans le sens d’une véritable réflexion collective intégrée ? • Ensuite, au niveau du secteur il semble que les réseaux de centres de ressources disposent d’une opportunité non négligeable pour appuyer les agences gouvernementales à coordonner les activités de gestion des informations et de partage de connaissances, à centraliser l’information et unifier les plateformes d’échanges. • Enfin, à un niveau personnel, l’ouverture croissante de certains acteurs vers les sources d’information et d’appui externes telles que les communautés de pratique semblent offrir des perspectives enrichies et semblent encourager le réflexe de la gestion des connaissances. Mais le dernier mot revient peut-être à M. Giniès (2iE) quand il rend hommage à la créativité et au dynamisme des jeunes générations burkinabè comme d’une source de progrès pour l’ensemble du secteur HAEP : « Il faut dire au monde qu’il y a des jeunes africains qui travaillent, qui publient des travaux et qui sont en Afrique et qui travaillent sur les problèmes de l’Afrique. Il n’y a pas que le nord qui s’occupe de l’Afrique ». Local agenda!: simple info-flow and preparing KM Resource centre is a good start ….. Younger generations should / could / can pick up

  50. West Africa Water Supply, Sanitation and Hygiene (USAID WA-WASH) Program • Literature: 2011 by IRC • Studies Ghanaand Burkina Faso for Triple-S Studies Ghana and Burkina Faso for Triple-S: LESSONS FOR RURAL WATER SUPPLY Assessing progress towards sustainable service delivery • On water!

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