1 / 12

H OSPITALITY S OLUTIONS

ALM & EHS ACADEMY HOTEL FOOD AND BEVERAGE TRAINING. H OSPITALITY S OLUTIONS. ALM & EHS ACADEMY. ALM & EHS Academy | Leading through education. ALM Academy & EHS Bar and Restaurant Academy is China ’ s leading hospitality institute.

dunn
Download Presentation

H OSPITALITY S OLUTIONS

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. ALM & EHS ACADEMY HOTEL FOOD AND BEVERAGE TRAINING HOSPITALITY SOLUTIONS

  2. ALM & EHS ACADEMY ALM & EHS Academy | Leading through education ALM Academy & EHS Bar and Restaurant Academy is China’s leading hospitality institute. We offer the most complete courses with international certifications, allowing our students to get reputation and a well paid job. Our Bar and Restaurant Courses are the best choice to start your career in bars, cafes, restaurants and hotels. We are committed to provide workplace skills training of a high standard using internationally recognized learning systems, (Swiss & British) that are relevant, accessible and affordable. We ensure that our students are ready to prosper in the global marketplace.

  3. ALM & EHS ACADEMY F&B Training Modules F&B Training Programs Related Training Programs

  4. F&B Service Great Foundation Training Trainees Restaurant manager, assistant restaurant manager, supervisors, F&B staff Objective To know how to offer outstanding impressive service to guests and beyond their expectation Enhancing trainees functional and management skills Rate 12 days training（ 48 hours = 4 hr / day）RMB 5,000per day Training Modules F&B standard, purchasing control, inventory management, dining server, sanitation and AACPprocedure, operation budget, cost calculation, revenue control, labor cost control, top table setting and service standard, personal hygiene and food safety & MICE PLICE ALM & EHS ACADEMY

  5. ALM & EHS ACADEMY F&B Training Programs • Leadership • What Is Leadership? Traits of Leaders, Power, Type of Leadership, Assertiveness, Different Personality Types • You as a supervisor • Supervision in the Hospitality Industry, Responsibilities to Guests, Management, Employees, Other Supervisors, Becoming a Supervisor, • Personal Appearance, Good Manners and Ethics,Self-Esteem: Being the Part Functions of Management, Planning, Organizing, Leading, Controlling • Improving communication • How Well Do You Communicate? Myths of Communication, Roadblocks to Effective Communication, The Elements of Communication, Listening, • Motivation and Team Building • What Motivates Employees?Employee Motivators, Team Building, Stages of Team Development, Maintaining Teamwork with Problem-Solving • Strategies • Time Management • How Well Do You Manage Your Time? Prioritizing Job Tasks, Delegation, Interruptions, Procrastination, Crises, Stress & Stressors • Handling problems and conflict • How Well Do You Handle Problems and Conflict? Problem Solving, Conflict, Managing Difficult People, Employee Complaints • Improving Employee Performance • Performance Improvement Techniques, Coaching, Feedback, Counseling, Discipline, Performance Reviews, Task- and Trait-Based • Before, During, and After the Performance, Review, Termination, How Well Do You Improve Employee Performance? • Staffing and Scheduling • Staffing & Recruitment, Selection, Scheduling, Staffing Guide, Developing Employee Work Schedules, Evaluating the Scheduling Process • Conducting Orientation and Training • How Well Do You Conduct Orientation and Training? Orientation, Training, Task Lists and Job Breakdowns, Job Descriptions, Training to Standards, • The Four-Step Training Method, Make Training Stick, Leading a Group Meeting

  6. ALM & EHS ACADEMY Related Training Programs • The Heart of Service • Trainee • Supervisor and line level staff • Objective • Getting to know what’s the core contents and then support the quality service • Training Module • Recognize customers’ value, know the five standards of evaluating service quality and the importance of • quality service supporting, utilize interactive skills, and forecast customers’ demand

  7. ALM & EHS ACADEMY Related Training Programs • Handling Difficult Situations • Trainee • All staff in the hotel • Objective • Try to find the solution as soon as possible when meeting the difficulty • Training Module • Analyze the problems and recognize what’s the best solution, solve problems by • strategies, forecast the problem and make the solution before it happens.

  8. ALM & EHS ACADEMY Related Training Programs • Be a Guest Service Professional • Trainee • Line level in F&B department • Objective • Improve the overall service level • Training Module • Good telephone manner, distinguish customers, satisfaction circle, motivation, problems • handling, tough customers handling, customer service characteristic and skills

  9. ALM & EHS ACADEMY Related Training Programs

  10. ALM & EHS ACADEMY Customized Program Development Analysis Informal, Quality-Control Evaluation (On going) Evaluation Design Implementation Development

  11. ALM & EHS ACADEMY Training Standards Interactive Teaching Methods Classical Case Study Analysis Combination of Theory and Practice

  12. THANK YOU

More Related