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Deploying RiskView ® Outage Risk Analytics ™

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Deploying RiskView ® Outage Risk Analytics ™. Date. Name Title email phone. Deploying RiskView at Cable MSOs. Start Single Server: Gather, Process, Display UI, Email Reports MSO Provides: a) Standalone Hardware, or b) WMware Machine Microsoft Windows Server 2008 R2 64-bit

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deploying riskview at cable msos
Deploying RiskView at Cable MSOs
  • Start Single Server: Gather, Process, Display UI, Email Reports
    • MSO Provides: a) Standalone Hardware, or b) WMware Machine
      • Microsoft Windows Server 2008 R2 64-bit
      • 64-bit processor, 32GB RAM, 500 GB SATA @ 7200 RPM 
    • Rev2 Provides and Remotely Configures all Software
      • Microsoft .NET Framework 4, SQL Server 2008 Enterprise R2 64-bit, ActivePerl 5.12+
  • Connect Data Sources: Customer Care, Field Service & NOC
    • MSO Provides: a) IP Addresses for “Pull”, or b) Push Daily Files
    • Rev2 Provides: Specific Data Fields and Collaboration on Queries
      • Call Center: Connectivity Calls
      • ServiceDepartment:
        • TC-Truck Rolls, EC-Escalations to Maintenance, DI-Volun Discos
      • Maintenance Department
        • Preventative & Demand Maintenance
      • NOC: ServAssure, Telemetry

Confidential 2

systematically correlate multiple inputs over time
Systematically correlate multiple inputs over time
  • Call Center
    • Connectivity Calls & Repeats
  • Field Service/WorkAssure
    • TC = Service Calls & Repeats
    • EC = Refer to Maintenance
    • DI = Voluntary Disconnects
    • Biz/Residential, 1/2/3 Services
  • Maintenance Activity
    • Planned, Demand
  • NOC/SAA ServAssure Advanced
    • Hourly Degraded CMs
    • US/DS Errors/SNR/Power/Util
    • On/Offline, Node Combining

Confidential 5

arris assure quad play from automated outage notification to repair
ARRIS “Assure” Quad-PlayFrom Automated Outage Notification to Repair

Financial Impact Analysis

Rev2 RiskView® provides service outage analytics that enable prioritization of infrastructure issues based on their financial impact and creates additional Work Order.

EventAssure declares an Event with an automated notification for a Work Order

WorkAssure creates the work order and acknowledges with the assigned job ID

WorkAssure creates the work order and acknowledges with the assigned job ID

Network outage suspected at Node 0

Workforce Management

Performance Management

Proactive Outage Management

Automated Outage Interface

WorkAssure determines the best resource to fix the issue (skillset, distance, equipment etc.)

WorkAssure determines the best resource to fix the issue (skillset, distance, equipment etc.)

EventAssure determines all devices offline behind Node 0

Common Data Collection

Common Periodic Data Collection for Performance and Outage Information

CMTSs and CPEs

The tech is dispatched and notified via his handheld of the outage details

The tech fixed the outage and closes the job on his handheld.

WorkAssure powered Field Tech

Confidential 6

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