Best practices in using technology to recruit and support pro bono lawyers
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Best Practices in Using Technology to Recruit and Support Pro Bono Lawyers. Matthew Burnett Pro Bono Net Naceem Navidi LSNTAP. Outline. Why Technology and Pro Bono? Benefits to pro bono organizations Benefits to advocates Benefits to clients Tools for Pro Bono Recruitment

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Best Practices in Using Technology to Recruit and Support Pro Bono Lawyers

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Best practices in using technology to recruit and support pro bono lawyers

Best Practices in Using Technology to Recruit and Support Pro Bono Lawyers

Matthew Burnett

Pro Bono Net

Naceem Navidi

LSNTAP


Outline

Outline

  • Why Technology and Pro Bono?

    • Benefits to pro bono organizations

    • Benefits to advocates

    • Benefits to clients

  • Tools for Pro Bono Recruitment

    • Statewide Advocate Websites

    • Organizational Websites

    • State and National Pro Bono Opportunities Guides

    • Pro Bono Case Listings

    • Email/E-Newsletters


Outline cont

Outline (cont.)

  • Tools for Pro Bono Support

    • Online Libraries

    • Listservs

    • Webcasts

    • Webinars

    • Online Document Assembly

  • Tools for the Future

    • LiveHelp

    • Case Management Integration

  • Technology and Pro Bono in the Field

    • Addressing Support for Rural Attorneys in Georgia

  • Questions/Contact Details


Why technology and pro bono

Why Technology and Pro Bono?

Technology benefits pro bono programs:

  • Encourages greater pro bono participation by offering meaningful support

  • Allows for rapid communication with pro bono volunteers

  • Connects volunteers and clients based on interests and needs

  • Builds a community of volunteers

  • Helps to track program activities and outcomes

  • Others?


Why technology and pro bono1

Why Technology and Pro Bono?

Technology benefits pro bono lawyers:

  • 24/7 access to resources for busy advocates

  • Easily communicate with substantive experts and other advocates who have taken similar cases

  • Choose cases that are within their interest and skill level

  • Others?


Why technology and pro bono2

Why Technology and Pro Bono?

Technology benefits clients:

  • Greater resources and increased efficiencies, which can result in higher quality legal services to an increased number of clients

  • Bridges physical and geographical barriers, which allows for increased services to rural and other underserved clients and communities (disabled, limited English proficiency, etc.)

  • Others?


Tools for pro bono recruitment

Tools for Pro Bono Recruitment

  • Statewide Advocate Websites

    • Online tools

      • Calendar (pro bono trainings and events)

      • News (pro bono awards and newsletters)

      • Library (training manuals, sample briefs)

      • New Cases (case summaries)

      • Pro Bono Opportunities Guides (program information)


Floridaprobono org

FloridaProBono.org


Arkansas pro bono partnership

Arkansas Pro Bono Partnership


Nyc pro bono center

NYC Pro Bono Center


Tools for pro bono recruitment1

Tools for Pro Bono Recruitment

  • Organizational Websites

    • Web-based content management

    • Display information about your pro bono program:

      • Highlight areas of practice

      • Share success stories

      • Provide contact information

      • Accept donations

      • Post other organizational information such as your board of directors and funders


Volunteers of legal service

Volunteers of Legal Service


Tools for pro bono recruitment2

Tools for Pro Bono Recruitment

  • State and National Pro Bono Opportunities Guides

    • Allows advocates to search for pro bono organizations (i.e. by location, interest, population served, and keywords).

    • Many state and local bar websites have pro bono guides with varying degrees of interactivity.


Washington state pro bono guide

Washington State Pro Bono Guide


Ohioprobono org

OhioProBono.org


National opportunities guide

National Opportunities Guide

  • A joint initiative between the ABA and Pro Bono Net

    • A comprehensive list of pro bono organizations in the United States

    • Searchable by state, county, area of law, population served, etc.

    • Users can add an organization and provide comments on exiting data, which is then reviewed and approved by a statewide admin


National pro bono opportunities guide

National Pro Bono Opportunities Guide


Pro bono case listings

Pro Bono Case Listings

  • List case summaries by substantive area or location

  • Provides organization and contact information


Bay area case listings

Bay Area Case Listings


Georgia case listings

Georgia Case Listings


Email e newsletters

Email/E-Newsletters

  • Build a sense of community among your pro bono advocates

  • Include volunteer profiles to encourage participation

  • Update advocates about upcoming trainings and new resources


Nyc pro bono center newsletter

NYC Pro Bono Center Newsletter


Arkansas pro bono partnership e newsletter

Arkansas Pro Bono Partnership E-Newsletter


Minnesota e calendar

Minnesota E-Calendar


Tools for pro bono support

Tools for Pro Bono Support

  • Online Libraries

    • Password protected libraries for posting resources:

      • training manuals

      • practice guides

      • sample pleadings and briefs

      • forms


Paprobono net resource library

PAProBono.net Resource Library


Georgia online law library

Georgia Online Law Library


Smart websites

“Smart” Websites

  • Smart websites are those that take user data and automatically deliver relevant information back to the user to create a user-centric web page

  • Very common in commercial websites like Amazon.com, Netflix, Google News

  • Multiple ways to gather user data: automatically through clicks, through user profiles, or through user tags.


Illinoislegaladvocate org

IllinoisLegalAdvocate.org

  • Recommended content looks at pieces of contents the user has looked at and recommends similar content based on what other users looked at and on the national index problem codes

  • My Program Space returns news, events, jobs, and volunteer opportunities tied to the user's organization


Illinoislegaladvocate org cont

IllinoisLegalAdvocate.org (cont.)


Illinoislegaladvocate org cont1

IllinoisLegalAdvocate.org (cont.)


Illinoislegaladvocate org cont2

IllinoisLegalAdvocate.org (cont.)


Listservs

Listservs

  • Keep pro bono advocates up-to-date and provide technical support on cases.

  • Encourage volunteers to join existing substantive listservs in your state.


Texas lawyer s help listservs

Texas Lawyer’s Help Listservs


Webcasts

Webcasts

  • Tool to provide technical support to pro bono advocates, particularly when they are supplemented by other training materials.

  • A “window” to new areas of practice to increase volunteer interest

  • Don’t require advocates to travel to trainings

  • Can be watched at any time or multiple times


Prisoners rights webcast

Prisoners’ Rights Webcast


Nyc pro bono center webcast archive

NYC Pro Bono Center Webcast Archive


Webinars

Webinars

  • Online seminars, which require only that participants call a conference call number and click on a link that initiates a web-based application.

  • Products such as GotoMeeting are reasonably priced for smaller groups (up to 25 participants). https://www.gotomeeting.com

  • Larger sessions can be facilitated using GotoWebinar.

    https://www.gotowebinar.com

  • Both allow you to share materials with your pro bono advocates on their PC, as well as to field questions on the spot. You can also give participants the ability to share their PC (i.e. to review documents).


Online document assembly npado

Online Document Assembly/NPADO

  • The NPADO Project is a document assembly project that hosts interactive forms for the nonprofit legal aid and access-to-justice community and assembles professional-looking legal documents based on a user’s input.

  • States can develop templates to provide automated document assembly in an efficient, cost-effective manner to assist pro bono advocates in representing their clients.

  • For more information, contact Kate Bladow, NPADO Project Coordinator at [email protected]


Georgia hotdocs library

Georgia HotDocs Library


Tools for the future

Tools For the Future

  • LiveHelp: Online remote technical assistance for pro bono advocates. To be piloted in Georgia in 2007.

  • Case Management Integration: Automatically integrates self-help and advocate resource materials (sample briefs, pleadings, forms, etc.) into case management software based on a client’s legal problem. To be piloted in Georgia and Kentucky in 2007.


Livehelp

LiveHelp


Technology and pro bono in the field

Technology and Pro Bono in the Field

  • Mike Monahan, Pro Bono Director, Georgia Legal Services Program


Questions contact information

Questions/Contact Information

  • Questions?

  • Contact Details:

    • Matthew [email protected]

    • Naceem [email protected]

    • Mike [email protected]


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