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18 th Annual Star Awards

18 th Annual Star Awards. Question and Answer Orientation May 1, 2014. Important Information. Entry deadline is Friday, May 9, 2014 Entries must be completed online at www.MMHAonline.org Companies will receive a complete list of nominations soon after the entry deadline

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18 th Annual Star Awards

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  1. 18th Annual Star Awards Question and Answer Orientation May 1, 2014

  2. Important Information • Entry deadline is Friday, May 9, 2014 • Entries must be completed online at www.MMHAonline.org • Companies will receive a complete list of nominations soon after the entry deadline • Check to make sure all nominations are listed • Check for spelling accuracy – this list will be used in the programs

  3. Community EntriesTownhome or Garden? • If your community consists of townhomes AND garden style apartments you can enter in one or both categories. • If you enter a community in the Garden category, the judges will only look at apartments. • If you enter a community in a Townhome category, the judges will only look at townhomes.

  4. Entry InformationCommunities Garden ~ Townhome ~ Elevator ~ Active Adult • Complete CORRECT entry form • Enter all information for rent rates • Calculation instructions on entry form • Do NOT include dens as a bedroom (1 bedroom + den = 1 bedroom) • Do NOT include rent rates for units that are not part of the nominated community’s territory • Submit site plans and photos via email to jsmith@mmhaonline.org

  5. Entry InformationPeople • Complete entry form • Use name that should be printed in the program and award (example: Michael vs Mike) • For Team nominations, make sure to add first and last names for all members of the team • If nominee is employed at multiple sites, please enter the property information for where the nominee will be interviewed • Complete vacation schedule for June, July and August

  6. Your Responsibilities • Things to submit to jsmith@mmhaonline.org • Garden and Townhome site plans • Photos of property sign, with or without staff • A representative from the property will escort the judges through the community

  7. Community Judges • The judges for communities are seasoned property management professionals • The same group will judge all of the entries in a category • Group 1 • Carol Jackson • Pat Egenrieder • Group 2 • Len Skolnik • Linda Silva

  8. Community Judging Notification • NOjudging will take place: • The first week of the month • Mondays • Judges will be onsite: • Starting last week of May through June (potentially July) • Tuesday through Friday • Between the hours of 9:30AM and 5:00PM • Property contact and company contact entered on nomination form will be contacted via email the week of May 20th • Notified the WEEK the judges will be onsite

  9. Community Scoring • Areas of Judging • Leasing Center/Front Desk • Apartment Home (Model, Vacant or Occupied) • Common Areas and Amenities • Maintenance Shop • Rating scale • 1 – unsatisfactory • 2 – average • 3 – above average • Judges will create one consensus score • When all community judging is complete, MMHA staff will tally the scores • Price points will be determined after all entries are submitted • Winners will be determined based on the percentage of Total Points Earned vs. Total Possible Points • Properties who receive a score equal to or higher than the average score for all entries will receive a Star Certified certificate • 4 – superior • 5 – stellar • N/A – does not exist at this community

  10. Bonus Points • A property can earn extra points in the following categories • Satisfaction Surveys • Newsletter • Resident Testimonials • Online Services • Resident Retention Program • Resident Events • Welcome Package • Resident Referrals • Social Media Usage • Philanthropic Outreach • Monitoring Online Reputation

  11. Leasing Judging • Professional Mystery Shopping Company • Shopping will be done in June • Telephone shop and onsite shop • Failure to keep your appointment with the Mystery Shopper will result in: • Disqualification with no refund; or • Additional fee equal to the cost MMHA incurs for a re-shop

  12. Property Manager Judging • Professional judge, Carol Jackson • Interview – 60% of final score • MMHA will contact nominee regarding scheduled interview • Interviews will take place in July and August • Interview will take place at MMHA office • Interview will last approximately 1 hour • Binder – 10% of final score • Bring binder to interview • Property brochure, marketing materials, financial overviews, turnover rates, staff info, resident events, community outreach programs, etc. • Average Property Score – 30% of final score • Must have a property you manage entered in a Community category • Average score from all properties entered in a Community category will be used to calculate score

  13. Maintenance Categories Judging • Professional judge, Carol Jackson • Judge will contact nominee to schedule interviews • Interviews will take place in July and August • Interviews will take place at team’s property • Interview will last approximately 1 hour • Details regarding judging criteria specific to each Maintenance category can be found on the entry form, www.MMHAonline.org

  14. Other Categories • Super Star • Is there someone at your organization that goes above and beyond on a daily basis? Show them how much you appreciate their efforts! • Complete entry form online • Submit essay to jsmith@mmhaonline.org by June 6th • Spirit of Caring – FREE entry • Is your company or property involved in community outreach? Tell us about it! MMHA will donate $500 to the winning program. • Complete entry form online • Submit essay to jsmith@mmhaonline.org by June 6th

  15. Management Company of the Year • Any organization that enters at least 1 entry into each of the following categories will be automatically considered • Property – can be Garden, Townhome, Elevator, or Active Adult • Property Manager • Leasing Consultant • Service – can be Supervisor, Technician, or Team • Each category will be weighted at 25% of total score • If more than 1 entry is received in a given category, the highest score will be used to determine the overall score • FREE entry!

  16. Star Awards Ceremony • Save the Date!!! Thursday, October 23, 2014 • Location: Martin’s West • Time: 5:30PM – 10PM RAFFLES!

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