Top 5 Reasons Why You Should Use Mobile Field Services

1. Top 5 Reasons Why You Should Use Mobile Field Services It can be challenging to keep track of employees who are out and about, as you can never truly tell what they are doing. While they can always report back to you at certain times, it may be difficult to determine where they are and how they are on the field without the right technology. This is where mobile field services can be beneficial both to you and to your employees. It will help your business overcome the barriers associated with fieldwork, while improving the way your company is able to deliver services to the customers on time. Here are five reasons to use a mobile field service in the form of a field service management software: 1.Improve communication by making it in real-time– Rather than communicating via email, text, or call, the mobile field service solution offers an actual insight on the status of a particular activity. This way, it is easier for you and your customers to track certain actions, like orders and shipping. 2.Enhance your business and customer service– Enable mobile access and automate using mobile field services applied to field operations, such as dispatching technicians, scheduling service orders, and tracking job statuses and the locations of technicians. This should help your technicians focus more on their job and surpass the expectations of customers in terms of satisfaction, timeliness, cost, and efficiency. 3.Flexibility for your business– Mobile field services solutions offer a wide array of solutions to your business, including multi-vendor management, inventory management, preventive maintenance, work order management, analytics, and business intelligence. 4.Optimize the efficiency of dispatchers and field managers– Jobs can be assigned automatically to field technicians according to their skills, time, location, and other factors from the customer. The solution lets you oversee the exact status of your technicians no matter where they are. This way, both parties can save time compared to when you have to manually keep track everyone. 5.Great for the customer– Using the mobile field service app, customers can enter their issue tickets and explore their repair history or find support information. Customers can also view details about the technician being dispatched to them along with other details of the job they need, so they know what to expect. https://www.ducont.com/ Ducont Systems FZ LLC | Dubai, UAE | +971 (4) 391 3000 | info@ducont.com

2. About the Author: Ducont Systems FZ LLC is a global technology integrator and IT solutions provider that simplifies digital transformation and induces digital capabilities. We have diversified clientele in various industries including Banking, Insurance, Telecom, E-Governance, Consumer Electronics, Manufacturing, and Utilities & Logistics. We have expertise in Mobile banking solutions, Field service management solutions, Enterprise mobility solutions, and Microsoft and IBM solutions. https://www.ducont.com/ Ducont Systems FZ LLC | Dubai, UAE | +971 (4) 391 3000 | info@ducont.com