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IP Communications Training

IP Communications Training. 8961 Series. Getting to Know Your Phone. Line or Speed Dial Buttons. Message Waiting. LCD Screen. Session Buttons. Features Buttons. Speakerphone. Soft Keys. Volume Control. Back Key. Headset Key. End Call Key. Navigation Pad. Transfer Key.

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IP Communications Training

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  1. IP Communications Training 8961 Series

  2. Getting to Know Your Phone Line or Speed Dial Buttons Message Waiting LCD Screen Session Buttons Features Buttons Speakerphone Soft Keys Volume Control Back Key Headset Key End Call Key Navigation Pad Transfer Key Conference Key HOLD Key Mute Button Speakerphone Key

  3. Placing a Call Speaker Handset Headset Line Buttons Placing calls: • Do one of the following: • 1st **Press the Line button of the line you wish to use** • Lift the Handset • Press the Session Button • Press the New Call Soft key • Press the Speaker button • Press the Headset button if you use a headset • Dial the number Session Buttons

  4. Dialing the Number Inside Calls: Dial the Four digit extension number NOTE: Use *ext to dial VM directly during school hours Outside Calls: Dial “8” + the number Emergency Calls: Dial 911 or 8911

  5. Answering an Incoming Call To Answer an incoming call: • Answer with the speakerphone; either: • Press the Speaker button • Press the Answer Soft key • Press the Line Buttonthen the Session button for the incoming call • To take a call off speaker phone, lift the handset • Answer with a handset: • Lift the Handset just as you would with your old phone

  6. Ending a Call • Depending on how the call was placed (or accepted), do one of the following: • Press the Speaker button • Press the Headset button • Press the End Call Soft key

  7. Soft Keys Soft keys: when more button is pressed Soft keys: first screen Example: Softkeys after searching in the directory Soft keys change depending on the status on the phone.

  8. Examples of Soft Keys & Others • New Call soft key enables a new call • Redial soft key redials the last dialed number • Transfer button enables you to transfer a call • Conference button allows three way calling • Hold button places a call on hold • Resume soft key continues a call that was on hold • DND (Do Not Disturb) silences the ringer • CFwdALL forwards all calls to entered number • Park places call on hold at system specified extension Soft Keys Transfer Key Conference Key HOLD Key

  9. Call Park • While on a phone call, press the Park soft key. This will immediately clear the phone of the call. • There will be a message on the LCD screen that says “Call park at xxxx”. • From any IP phone, dial the number displayed on the screen where the call is parked to immediately pick up that call. • If the call has not been picked up after a period of time, the system will call back the phone that placed the call into park.

  10. Transferring Phone Calls • While on a phone call, press the Transfer button. This will place the person you were talking to on hold and start a new call. • Dial the number of the party that you want to transfer the original call to. • When you are ready to connect the two parties to each other, press the Transfer soft key or the Transfer button again. • All calls will clear from the screen and your phone is ready to make a call again.

  11. Making a Conference Call • While on a phone call, press the Conference button. This will place the person you were talking to on hold and start a new call. • Dial the number of the party that you want to conference into the original call. • When you are ready to connect all three parties to each other, press the Conference soft key or the Conference button again. • The two calls will change to one on the screen and it will say “To Conference”.

  12. Features Buttons There are three features buttons located on your IP Phone: Messages – Allows you to access your voicemail Directory – Allows each user to see Missed, Received and Placed Calls as well as look up phone numbers in the Corporate Directory Setting – This is where users can change their Ring Type and the contrast on their IP Phones Directories Key Settings Key Messages Key

  13. Retrieving Voice Mail If the phone light is lit red, you have a new, unheard message. To retrieve your new message, press the message feature button, and follow the prompts. Voicemail Envelope Phone Light

  14. Questions Any Questions? For more information go to: www.dataserv.tv/Training.aspx

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