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An Online Feedback System. Fergus McGlynn Computing Service ([email protected]). Overview. Where we’ve been Where we are now Where we’re going Key features of the system Key issue – response rate Demonstration. Where we’ve been. Pilot online feedback system Steering group formed

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an online feedback system

An Online Feedback System

Fergus McGlynn

Computing Service

([email protected])

overview
Overview
  • Where we’ve been
  • Where we are now
  • Where we’re going
  • Key features of the system
  • Key issue – response rate
  • Demonstration
where we ve been
Where we’ve been
  • Pilot online feedback system
  • Steering group formed
  • Departmental and student surveys conducted – elicit requirements
  • Prototype developed – refined into system specification
  • System design and implementation
where we ve been cont
Where we’ve been (cont)
  • Initial user trials conducted
    • Psychology department
    • Computing service
  • Further refinement on system
  • Full user trials conducted
    • Biology department
    • Maths department
    • Politics department
where we are now
Where we are now
  • Implementation complete
  • Collecting feedback from trials
  • Technical documentation of system
where we re going
Where we’re going
  • Refine system further if necessary
  • Publicise/advertise system to departments
  • Release system to departments and provide support
  • Maintenance/further development (?)
key features
Key features
  • Administrative time saving
    • Distributing, collecting, processing, class time
  • Access control
  • Anonymity
  • Archiving / storage
issue response rate
Issue – Response Rate
  • Most departments seem to want a high one… but…
  • Many students state a lack of enjoyment in the feedback exercise
  • Many students claim to not have a strong opinion
  • Many students feel that their responses are not taken seriously
  • Mechanisms to help
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