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Coherent Web User Support Advisory Group

Coherent Web User Support Advisory Group. October 27, 2011. 2011 Sprint Activities (CW & LANCE). DRAFT. Sprint 2011-2 : 10/17 – 10/28 Advisory Group Formed – 10/27 Sprint 2011- 3 : 10/31 – 11/11 Identify customer tool requirements Identify candidate user support tools

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Coherent Web User Support Advisory Group

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  1. Coherent Web User Support Advisory Group October 27, 2011

  2. 2011 Sprint Activities (CW & LANCE) DRAFT • Sprint 2011-2 : 10/17 – 10/28 • Advisory Group Formed – 10/27 • Sprint 2011-3 : 10/31 – 11/11 • Identify customer tool requirements • Identify candidate user support tools • Sprint 2011-4 : 11/14 – 12/2 • Develop LANCE and CW requirements rating scheme • Evaluate & select user support tool • Sprint 2011-5 : 12/5 – 12/16 • Install, configure, & evaluate trial software • Identify & schedule tool customizations • Sprint 2011-6 : 12/19 – 12/30 • Upgrade license (if required) • Holiday

  3. 2012 Sprint Activities (CW Only?) DRAFT • Sprint 2012-1 : 1/2 - 1/13 • Implement customizations • Develop user support responsibilities and workflows • Sprint 2012-2 : 1/16- 1/27 • Implement user support workflows • Formal User Acceptance Testing • Develop Training Material • Sprint 2012-2 : 1/30- 2/10 • Train CW User Support Team • Deploy User Support tool in live Earthdata site

  4. Sprint 2011-3 : Detailed Activities DRAFT • Sprint 2011 -3 : 10/31 – 11/11 • Identify customer requirements • 11/2 – Requirements due to advisory group for review • 11/3 – Review submitted requirements & address any questions/concerns. • 11/10 – Consolidated requirements ready for review by advisory group • Identify candidate user support tools • 11/9 – Proposed candidate tools due to group for review • 11/10 – Review proposed tools & select tools that will be evaluated.

  5. Considerations • EOSDIS User Registration System • Will the CW User Support Tool be used for URS support? • The URS is scheduled for user transition of ECHO/LP/LANCE in February 2012 • User Support Staffing • Who is going to support CW user support? CW Team, USWG? • What are the SLA’s associated with support requests. • Features & Ownership • Are we developing a simple user support tool, or also supporting an FAQ and Knowledgebase. • Who owns moderation of user submitted content • More? …

  6. Sprint Scheduling • Contact Info • Coherent Web Team : esdis-cw@lists.nasa.gov • Advisory Group : eosdis-usersupport@lists.nasa.gov • Meeting Info • Thursdays 2:00pm – 3:00pm EDT • Dial In # - 1-866-469-3239  • Meeting # - 630 676 014 • Meeting Password - e0SDIS001  • WebEx link - https://raymeeting.webex.com/raymeeting/j.php?ED=148297132&UID=480449107&PW=NZjg3ZDcxODBi&RT=MiMxMQ%3D%3D 

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