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Miles Maier Twitter @LasaICT Lasa

Managing ICT. Miles Maier Twitter @LasaICT Lasa. About Lasa. 30 years in the sector Technology leadership, publications, events and consultancy www.lasa.org.uk Welfare Rights www.rightsnet.org.uk. Managing ICT. manage your organisation ’ s technology

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Miles Maier Twitter @LasaICT Lasa

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  1. Managing ICT Miles Maier Twitter @LasaICT Lasa

  2. About Lasa • 30 years in the sector • Technology leadership, publications, events and consultancy • www.lasa.org.uk • Welfare Rights • www.rightsnet.org.uk

  3. Managing ICT • manage your organisation’s technology • developing a technology strategy • where to go for impartial technology help • discount and donation schemes • funding ICT Outcome: improving organisational ICT to support your service delivery

  4. Audience Poll #1 What is your main area of responsibility? • CEO • Management • Information technology • Finance/Administration • Other

  5. Audience Poll #2 What size of organisation are you from? • £1m - £5m • £501k - £1m • £101k - £500k • £100k or less

  6. Audience Poll #3 Number of people in your organisation using IT services (including staff and volunteers)? • 1-10 • 11-25 • 26-50 • We do not employ any staff

  7. Audience Poll #4 Who provides internal IT support? • I am the internal IT support • we have an internal person • volunteer or Trustee • we use an external company • we don’t have anyone

  8. Managing ICT - IT disconnect IT is usually somewhat of a black sheep for managers and trustees • techies speak a different language • don’t know what it is you don’t know • perceive IT as doing its own thing • lack of time or desire to fully understand IT

  9. Managing ICT: The IT Strategy Typical IT Strategy headings: • Organisation mission and goals • Timescale • How technology will meet those aims • Standards, policies, procedures • Technology projects • Schedule and costs www.ictknowledgebase.org.uk/itstrategyframework www.ictknowledgebase.org.uk/businessstrategy

  10. Managing ICT: Health-check Baseline information on IT needs and gaps DIY health-checks • www.ictknowledgebase.org.uk/healthchecklists • Or www.ictchampions.org.uk Inventory • Belarc advisor - www.belarc.com • Spiceworks - www.spiceworks.com • IT Handbook www.ictknowledgebase.org.uk/techhandbook

  11. Managing ICT: Risk Increasing dependence on technology, requires identification, assessment, and mitigation of IT-related risks • Management – understand IT risks to the org • IT – help managers understand options www.ictknowledgebase.org.uk/riskassessment

  12. Managing ICT: Resources Strategy and planning www.ictknowledgebase.org.uk/strategyplanning Backing-up data www.ictknowledgebase.org.uk/backupstrategy Budgeting www.ictknowledgebase.org.uk/calculatingtechnologybudget Policies and procedures www.ictknowledgebase.org.uk/acceptableusepolicy

  13. Audience Poll #7 Do you allow staff to use their own devices (mobiles, tablets, laptops) on your network? • Yes • No Do you have policies and procedures in place to manage Bring Your Own Device (BYOD)? • Yes • No

  14. Managing ICT: BYOD Managing BYOD: • Be proactive and assess needs for your organisation • Security - set appropriate access controls (who really needs access) Policy • BYOD is not standalone - fits with HR and terms of employment, codes of conduct, confidentiality, data protection, etc Education • Staff are your frontline – educate them about acceptable use Enforcement • Windows Intune PC management & security in the cloud http://bit.ly/Qk3tUc • www.ictknowledgebase.org.uk/byodnightmare

  15. Donations, Discounts, Free Hardware £99 computers / £149 laptop www.getonlineathome.org Software Donated: www.ctxchange.org Windows 7 (£7), Adobe CS (£100), Office (£20) IT Volunteers IT4C: www.it4communities.org.uk

  16. OFFICE 365 Online version of Microsoft Office, ideal for small charities. Apply via demo. • Office 365 E1 - donated free for unlimited users • Email, calendar contacts • Office 365 E3 - £3.40 per month per user • Office online, latest versions + email, calendar http://office.microsoft.com/en-gb/non-profit/compare-office-365-for-nonprofits-plans-FX104081605.aspx

  17. www.google.co.uk/nonprofits

  18. Useful resources Digital Unite: digitalunite.com/guides  (@digitalunite) Straightforward guides to technology My Computer: www.abilitynet.org.uk/advice-info/my-computer-my-way (@AbilityNet) make the most of the accessibility features AgeUK: www.ageuk.org.uk Lots of useful resources on making ICT accessible and inclusive Idealware: http://idealware.org/ Free to download guides on Social Media, websites, databases and webinars NTEN: www.nten.org/ Members’ newsletter and webinars

  19. Funding ICT Funders tell us: “Your project can use technology to help our beneficiaries, but it can’t be about the technology itself” Directory of Social Changewww.dsc.org.uk/Publications/FundingWebsites NCVOwww.ncvo-vol.org.uk/advice-support/ict/research Funding tech tipswww.advocacynet.org/modules/fck/upload/file/buildingyouricthouse/Finance.pdf/

  20. Lasa ICT help and support Lasa ICT Knowledgebase over 470 articles on all aspects of ICT www.ictknowledgebase.org.uk Lasa Suppliers Directory only trusted suppliers listed www.suppliersdirectory.org.uk London Councils – ICT advice project free and impartial ICT advice www.lasa.org.uk

  21. Twitter @LasaICT Web www.lasa.org.uk Rightsnet www.rightsnet.org.uk ICT Knowledgebase www.ictknowledgebase.org.uk

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