The Work Programme  – Opportunity Selection Tool v6
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The Work Programme – Opportunity Selection Tool v6 For use in Clerical Cases only. JSA. ESA. Which benefit is the customer claiming?. IB. IS. Pension Credit. YES (Click). Is the customer a * JSA Ex-IB customer?. NO (Click).

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Which benefit is the customer claiming

The Work Programme – Opportunity Selection Tool v6

For use in Clerical Cases only

JSA

ESA

Which benefit

is the customer

claiming?

IB

IS

Pension

Credit


Which benefit is the customer claiming

YES

(Click)

Is the customer

a *JSA Ex-IB

customer?

NO

(Click)

*A JSA customer who previously received **incapacity benefits (or has had an appeal decision delivered regarding the outcome of an IB re-assessment WCA) at any time within 6 months of their JSA claim.

**incapacity benefits = Incapacity Benefit (IB), Severe Disablement Allowance (SDA) or Income Support (IS) on the grounds of illness or disability.


Which benefit is the customer claiming

Use Opportunity:

WP JSA Ex-IB

Eligibility: JSA customers who have previously received *incapacity

benefits (or have had an appeal decision delivered regarding the

outcome of an IB re-assessment WCA) at any time within 6 months of

their JSA claim and who have undertaken 3 months Pre-WP activity.

*incapacity benefits = Incapacity Benefit (IB), Severe Disablement

Allowance (SDA) or Income Support (IS) on the grounds of illness

or disability.

WP Entry: Required entry from 3 months.


Which benefit is the customer claiming

YES

(Click)

Is the customer

a JSA *NEET

customer?

NO

(Click)

*JSA customers aged 18 who were Not in Employment, Education or Training (NEET) for a 6 month period directly prior to or become NEET during their current claims to benefit.


Which benefit is the customer claiming

Use Opportunity:

WP JSA NEET

Eligibility: JSA customers aged 18 who were Not in

Employment, Education or Training (NEET) for a 6 month

period directly prior to or become NEET during their current

claims to JSA and who have undertaken 3 months Pre-WP

activity.

WP Entry: Required entry from 3 months.


Which benefit is the customer claiming

YES

(Click)

Is the customer

an 18 year old

who previously

claimed JSA (IB)

when 16

or 17 years old?

NO

(Click)


Which benefit is the customer claiming

Use Opportunity:

WP JSA NEET

Eligibility: 18 year olds who claimed (Income Based) JSA

as a 16 or 17 year old and who have undertaken 3 months

Pre-WP activity.

WP Entry: Required entry from 3 months.


Which benefit is the customer claiming

YES

(Click)

Is the customer

a JSA *Repeater?

NO

(Click)

*A JSA customer who has previously claimed JSA for 22 out of 24 months.


Which benefit is the customer claiming

Use Opportunity:

WP JSA Claiming 22 of 24Mths

Eligibility: JSA customers who had previously claimed

JSA for 22 out of the last 24 months and have undertaken

3 months Pre-WP activity – (Note: This includes periods where

a customer may have been undertaking activity which

attracted a Training Allowance).

WP Entry: Required entry from 3 months.


Which benefit is the customer claiming

YES

(Click)

Is the customer

18-24 years old?

NO

They are 25+

(Click)


Which benefit is the customer claiming

YES

(Click)

Is the customer

entering the WP

as an 18-24 *early

access customer?

NO

(Click)

*A JSA 18-24 customer who has undertaken at least 3 months (but no more than 9 months) Pre-WP activity and has opted to enter the WP early due to the customer being one of the following:

an ex-offender or offender, a disabled person; a person with mild to moderate mental health issues; a care-leaver; a carer on JSA; an ex-carer; a homeless person; an ex-HM Armed Forces personnel customer; a partner of current or former Armed Forces personnel; or, a person for whom a drug/alcohol dependency (including a history of) presents a significant barrier to employment.


Which benefit is the customer claiming

Use Opportunity:

WP JSA Early Access

Eligibility: JSA 18-24 year old customers who have opted to enter the WP early (before their age related, NEET,

‘Repeater’ or JSA Ex-IB status) due to the customer being one of the following:

an ex-offender (someone who has completed a custodial sentence or a community sentence) or offender (someone

who is serving a community sentence); a disabled person (under the Disability Discrimination Act definition); a person

with mild to moderate mental health issues; a care-leaver; a carer on JSA; an ex-carer; a homeless person; an ex-HM

Armed Forces personnel customer; a partner of current or former Armed Forces personnel; a person for whom a drug/

alcohol dependency (including a history of) presents a significant barrier to employment.

WP Entry: Optional entry from 3 months (up to no more than 9 months).


Which benefit is the customer claiming

Use Opportunity:

WP JSA 18-24

Eligibility: JSA customers aged 18-24 who have undertaken

9 months Pre-WP activity.

WP Entry: Required entry from 9 months.


Which benefit is the customer claiming

YES

(Click)

Is the customer

entering the WP

as an 25+ *early

access customer?

NO

(Click)

*A JSA 25+ customer who has undertaken at least 3 months (but no more than 12 months) Pre-WP activity and has opted to enter the WP early due to the customer being one of the following:

an ex-offender or offender, a disabled person; a person with mild to moderate mental health issues; a care-leaver; a carer on JSA; an ex-carer; a homeless person; an ex-HM Armed Forces personnel customer; a partner of current or former Armed Forces personnel; or, a person for whom a drug/alcohol dependency (including a history of) presents a significant barrier to employment.


Which benefit is the customer claiming

Use Opportunity:

WP JSA Early Access

Eligibility: JSA customers over 25 years old who have opted to enter the WP early (before their age related, ‘Repeater’

or JSA Ex-IB status) due to the customer being one of the following:

an ex-offender (someone who has completed a custodial sentence or a community sentence) or offender (someone

who is serving a community sentence); a disabled person (under the Disability Discrimination Act definition); a person

with mild to moderate mental health issues; a care-leaver; a carer on JSA; an ex-carer; a homeless person; an ex-HM

Armed Forces personnel customer; a partner of current or former Armed Forces personnel; a person for whom a drug/

alcohol dependency (including a history of) presents a significant barrier to employment.

WP Entry: Optional entry from 3 months (up to no more than 12 months).


Which benefit is the customer claiming

Use Opportunity:

WP JSA 25+

Eligibility: JSA customers aged 25+ who have undertaken

12 months Pre-WP activity.

WP Entry: Required entry from 12 months.


Which benefit is the customer claiming

Income Related

ESA

(Click)

On what basis is the

customer claiming

ESA?

Contributory Based

ESA

(Click)

Credits Only

ESA

(Click)


Which benefit is the customer claiming

WRAG

(Work Related

Activity Group)

(Click)

Which group has the

Work Capability

Assessment placed

the customer in?

Support

Group

(Click)


Which benefit is the customer claiming

3 or 6

Month

(Click)

What prognosis has

the customer

been given?

12

Month +

(Click)


Which benefit is the customer claiming

YES

(Click)

Is the customer

a *Stock ESA

customer?

NO

(Click)

*Where the date of an ESA customer’s initial WCA decision was prior to the end date for referrals to Pathways to work.


Which benefit is the customer claiming

Use Opportunity:

WP ESA (IR) WRAG 3/6Mth Stock

Eligibility: Stock ESA WRAG customers (Where the date of

their initial WCA decision was prior to the end date for

referrals to Pathways to Work) who receive Income Related

(IR) ESA, have been given a prognosis of either 3 or 6

months and have opted to enter the WP.

WP Entry: Optional entry from WCA result.


Which benefit is the customer claiming

YES

(Click)

Is the customer

an *ESA Ex-IB

customer?

NO

(Click)

*An ESA customer who has previously received incapacity benefits.

*A ESA customer who previously received **incapacity benefits (or has had an appeal decision delivered regarding the outcome of an IB re-assessment WCA) at any time within 6 months of their ESA claim.

**incapacity benefits = Incapacity Benefit (IB), Severe Disablement Allowance (SDA) or Income Support (IS) on the grounds of illness or disability.


Which benefit is the customer claiming

YES

(Click)

Is the customer

an ESA Lone

Parent with a

youngest child

under the age of 5

OR a Full-Time

Carer?

NO

(Click)


Which benefit is the customer claiming

Use Opportunity:

WP ESA (IR) WRAG 3/6Mth Voluntary ExIB

Eligibility: ESA Income Related (IR) WRAG customers who;

have previously received *incapacity benefits (or has had an appeal

decision delivered regarding the outcome of an IB re-assessment WCA)

at any time within 6 months of their ESA claim; are Lone Parents with a

youngest child under the age of 5 OR are full-time carers and been

given a prognosis of either 3 or 6 months and have opted to enter the

WP.

*incapacity benefits = Incapacity Benefit (IB), Severe Disablement

Allowance (SDA) or Income Support (IS) on the grounds of illness

or disability.

WP Entry: Optional entry from WCA result.


Which benefit is the customer claiming

Use Opportunity:

WP ESA (IR) WRAG 3/6Mth Mandatory ExIB

Eligibility: ESA Income Related (IR) WRAG customers who; have

previously received *incapacity benefits (or has had an appeal decision

delivered regarding the outcome of an IB re-assessment WCA) at any

time within 6 months of their ESA claim and been given a prognosis of

either 3 or 6 months.

*incapacity benefits = Incapacity Benefit (IB), Severe Disablement

Allowance (SDA) or Income Support (IS) on the grounds of illness

or disability.

WP Entry: Customers are required to enter the WP from their WCA

Result.


Which benefit is the customer claiming

YES

(Click)

Is the customer

an ESA Lone

Parent with a

youngest child

under the age of 5

OR a Full-Time

Carer?

NO

(Click)


Which benefit is the customer claiming

Use Opportunity:

WP ESA (IR) WRAG 3/6Mth Voluntary

Eligibility: ESA Income Related (IR) WRAG customers who

are Lone Parents with a youngest child under the age of 5 OR

are full-time carers and been given a prognosis of either 3 or 6

months and have opted to enter the WP.

WP Entry: Optional entry from WCA result.


Which benefit is the customer claiming

Use Opportunity:

WP ESA (IR) WRAG 3/6Mth Mandatory

Eligibility: ESA Income Related (IR) WRAG customers who;

have been given a prognosis of either 3 or 6 months.

WP Entry: Customers are required to enter the WP from their

WCA result


Which benefit is the customer claiming

YES

(Click)

Is the customer

an ESA Lone

Parent with a

youngest child

under the age of 5

OR a Full-Time

Carer?

NO

(Click)


Which benefit is the customer claiming

Use Opportunity:

WP ESA (IR) WRAG 12Mth Voluntary

Eligibility: ESA Income Related (IR) WRAG customers who

are Lone Parents with a youngest child under the age of 5 OR

are full-time carers and been given a prognosis of 12 months

and have opted to enter the WP.

WP Entry: Optional entry from WCA result.


Which benefit is the customer claiming

Use Opportunity:

WP ESA (IR) WRAG 12Mth Mandatory

Eligibility: ESA Income Related (IR) WRAG customers who

have been given a prognosis of 12 months and have opted to

enter the WP.

WP Entry: Optional entry from WCA result.


Which benefit is the customer claiming

YES

(Click)

Is the customer

an *ESA Ex-IB

customer?

NO

(Click)

*An ESA customer who has previously received incapacity benefits.

*An ESA customer who has previously received incapacity benefits.

*A ESA customer who previously received **incapacity benefits (or has had an appeal decision delivered regarding the outcome of an IB re-assessment WCA) at any time within 6 months of their ESA claim.

**incapacity benefits = Incapacity Benefit (IB), Severe Disablement Allowance (SDA) or Income Support (IS) on the grounds of illness or disability.


Which benefit is the customer claiming

Use Opportunity:

WP ESA (IR) Support Group

Eligibility: ESA Income Related (IR) Support Group

customers who have opted to enter the WP.

WP Entry: Optional entry from WCA result.


Which benefit is the customer claiming

Use Opportunity:

WP ESA (IR) Support Group ExIB

Eligibility: ESA Income Related (IR) Support Group customers who

have previously received *incapacity benefits (or has had an appeal

decision delivered regarding the outcome of an IB re-assessment WCA)

at any time within 6 months of their ESA claim and have opted to enter

the WP.

*incapacity benefits = Incapacity Benefit (IB), Severe Disablement

Allowance (SDA) or Income Support (IS) on the grounds of illness

or disability.

WP Entry: Optional entry from WCA result.


Which benefit is the customer claiming

WRAG

(Work Related

Activity Group)

(Click)

Which group has the

Work Capability

Assessment placed

the customer in?

Support

Group

(Click)


Which benefit is the customer claiming

YES

(Click)

Is the customer

an ESA Lone

Parent with a

youngest child

under the age of 5

OR a Full-Time

Carer?

NO

(Click)


Which benefit is the customer claiming

Use Opportunity:

WP ESA (c) WRAG Voluntary

Eligibility: ESA contributory based (c) WRAG customers who

are Lone Parents with a youngest child under the age of 5 OR

are full-time carers who have opted to enter the WP.

WP Entry: Optional entry from WCA result.


Which benefit is the customer claiming

Use Opportunity:

WP ESA (c) WRAG Mandatory

Eligibility: ESA contributory based (c) WRAG customers who

have opted to enter the WP.

WP Entry: Optional entry from WCA result.


Which benefit is the customer claiming

YES

(Click)

Is the customer

an *ESA Ex-IB

customer?

NO

(Click)

*An ESA customer who has previously received incapacity benefits.

*An ESA customer who has previously received incapacity benefits.

*An ESA customer who has previously received incapacity benefits.

*A ESA customer who previously received **incapacity benefits (or has had an appeal decision delivered regarding the outcome of an IB re-assessment WCA) at any time within 6 months of their ESA claim.

**incapacity benefits = Incapacity Benefit (IB), Severe Disablement Allowance (SDA) or Income Support (IS) on the grounds of illness or disability.


Which benefit is the customer claiming

Use Opportunity:

WP ESA (c) Support Group

Eligibility: ESA contributory based (c) Support Group

customers who have opted to enter the WP.

WP Entry: Optional entry from WCA result.


Which benefit is the customer claiming

Use Opportunity:

WP ESA (c) Support Group ExIB

Eligibility: ESA contributory based (c) Support Group customers who

have previously received *incapacity benefits (or has had an appeal

decision delivered regarding the outcome of an IB re-assessment WCA)

at any time within 6 months of their ESA claim and have opted to enter

the WP.

*incapacity benefits = Incapacity Benefit (IB), Severe Disablement

Allowance (SDA) or Income Support (IS) on the grounds of illness

or disability.

WP Entry: Optional entry from WCA result.


Which benefit is the customer claiming

Use Opportunity:

WP ESA Credit Only

Eligibility: ESA Credit Only customers who have opted to

enter the WP.

WP Entry: Optional entry from WCA result.


Which benefit is the customer claiming

Use Opportunity:

WP IB and IS Volunteers

Eligibility: Current Incapacity Benefit (IB) customers in

England Only who have opted to enter the WP.

WP Entry: Optional entry.


Which benefit is the customer claiming

Use Opportunity:

WP IB and IS Volunteers

Eligibility: Current Income Support (IS) customers in

England Only who have opted to enter the WP.

WP Entry: Optional entry from benefit entitlement.


Which benefit is the customer claiming

YES

(Click)

Does the customer

have health

conditions?

NO

(Click)


Which benefit is the customer claiming

Use Opportunity:

WP Pension Credit

Eligibility: Pension Credit customers who have opted to

enter the WP.

WP Entry: Optional entry from 12 moths (claiming benefits).


Which benefit is the customer claiming

Use Opportunity:

WP Pension Credit – Health Issues

Eligibility: Pension Credit customers who have health issues

who have opted to enter the WP.

WP Entry: Optional entry from benefit entitlement.


Which benefit is the customer claiming

YES

(Click)

Is the customer

awaiting their initial

WCA outcome or

appealing any WCA

outcome decision?

NO

(Click)


Which benefit is the customer claiming

Do not refer to the Work Programme

Customers who do not have a WCA outcome or

are appealing the outcome decision should

not be referred to the Work Programme.


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